¿Quién utiliza este software?

Proveedores de servicios empresariales, de telecomunicaciones e IoT/M2M.

Valoración media

5 reseñas
  • En general 4.5 / 5
  • Facilidad de uso 4 / 5
  • Atención al cliente 5 / 5
  • Funciones 4 / 5
  • Relación calidad-precio 4 / 5

Detalles del producto

  • Versión gratuita No
  • Prueba gratis No
  • Implementación En la nube, SaaS, web
    Instalado: Windows
  • Formación En persona
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia En horario ininterrumpido (atiende un representante)
    Horas laborables
    En línea

Datos del proveedor

  • LogiSense
  • http://www.logisense.com
  • Fundada en 1995

Sobre EngageIP Billing--OSS

Para ganar en el mundo conectado de hoy en día, los CSP confían en la calificación de uso y la plataforma de facturación EngageIP de LogiSense para automatizar, optimizar y simplificar sus sistemas de back-office, mientras se mantienen al frente del mercado ofreciendo servicios disruptivos y eficiencia operacional mejorada.

Funciones de EngageIP Billing--OSS

  • Análisis ad hoc
  • Análisis de datos
  • Análisis de rentabilidad
  • Análisis predictivo
  • Benchmarking
  • Consulta ad hoc
  • Indicadores claves de rendimiento
  • Indicadores de tendencia y problemas
  • Informes ad hoc
  • Métricas de rendimiento
  • Panel de comunicaciones
  • Planificación estratégica
  • Presupuestos y previsiones
  • Procesamiento analítico en línea
  • Visualización de datos
  • Base de datos de contactos
  • Calculadora de impuestos
  • Facturación de gastos imprevistos
  • Facturación de proyectos
  • Facturación en línea
  • Facturación por horas
  • Facturación recurrente y suscripciones
  • Facturas personalizables
  • Gestión de demandas de pago
  • Pagos en línea
  • Pagos móviles
  • Portal de facturación
  • Procesamiento de pagos
  • Varias divisas
  • Aprovisionamiento
  • Facturación
  • Facturación del acceso de los operadores
  • Facturación personalizable
  • Gestión de contratos
  • Gestión de pedidos
  • Internet
  • Portal de autoservicio
  • Sistema de pedidos de servicios
  • Sistemas de pago posterior
  • Sistemas de prepago
  • Tablas de tarifas flexibles
  • Valoración
  • VoIP

Las reseñas más útiles de EngageIP Billing--OSS

Highly recommended!

Traducir con Google Revisado el 22/3/2011
Tausha T.
Director of Business Operations
Fuente de la reseña 
Fuente: asdf
4/5
En general
4 / 5
Facilidad de uso
Características y funcionalidad
5 / 5
Asistencia técnica
Relación calidad-precio

Comentarios: Overall, I am super happy with Logisense and the IP Engage product. The team we work with every day is incredibly knowledgeable, very helpful and patient. The product itself has helped our organization streamline many of our processes and systems and it will contionue to grow, as we do.

Puntos a favor: The implementation team is absolutely stellar. We have always gotten what is essentially an immediate answer to any question posed. There has not really been a "no" answer given, if we need something that isn't available, it was quickly added, per our request. And I know that Rich Kozub worked some really late nights on our project and I appreciate his efforts greatly! This team has undoubtly provided the best vendor experience I have personally had. The system is very flexible and there seems to be a way to make "anything" happen. Having a very unique customer base, I have a hard time imagining a company that could not utilize IP Engage.

Contras: There are a ton of components! It can be quite overwhelming to manage all of the available aspects of the system. Couple the already flexible options with any custom development and it's easy to become confused. I do worry about the long term upkeep & remembering how to add certain items to make the system behave as I need it to. The import options are very cumbersome & were not something that we could manage, thus resulting in a custom import option. We found that a lot of steps are generally required to do fairly basic things. For example-adding tax codes requires the setup of tax rates,then setting up the tax codes,& then going back to add the tax rates to the tax code. It would be easier to allow multiple actions to occur per screen (add the tax code and while there, add the tax rates). And I have many times wished the tool tips were complete on the site! I use them often, when available, to learn some of the terminology (especially when setting up roles!).

EngageIP works great for us

Traducir con Google Revisado el 9/12/2011
Gene G.
Director of Information Technology
Fuente de la reseña 
Fuente: asdf
5/5
En general
5 / 5
Facilidad de uso
Características y funcionalidad
5 / 5
Asistencia técnica
Relación calidad-precio

Comentarios: EngageIP is a great system, and looking back at the handful of other things we considered am very pleased that we took this route. My life is much easier now that I have someone to call for help and to deal with the day to day maintenance. My boss is happy because we were able to decrease the number of call center reps that we need, and they have much better reporting. Accounting is happier because there is an accurate logging of payments and periods and all the things that make accountant happy. I would say you should definitely take a look at Logisense and EngageIP for OSS, it is flexible, scalable, and they are easily our most responsive vendor.

Puntos a favor: Prior to moving to EngageIP, we had used a OSS system that had been built in house by one person. It was not scalable or flexible. EngageIP is very scalable. Our first year of using it our customer base increased by 20+% and we did not have any issues with the hardware running for our call center or website. All of our customers come online in a 3 week period in August, and we did not have any issues. I was filled with stress this first year of moving to a new system, but spent lots of time waiting for something to go wrong, and nothing did. It is also very flexible. They have a great scripting system that allowed us to pretty easily tie into all of our back end provisioning systems. We can easily set up each client base to have their own unique packages of service. They are also very responsive to any requests that make. Whether it be asking how to do something, or for a change (almost exclusively something that had completely slipped our mind). -- continued in con

Contras: Also, the reporting is good. Frequently we will ask them for a custom report to be added because someone decided they needed a report with two specific fields, and they usually get done in a few hours.

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