---
description: ¿Qué piensan los usuarios de Endear? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Endear.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Endear - Opiniones, precios y características - Capterra España 2026
---

Breadcrumb: [Inicio](/) > [Software de gestión para el comercio minorista](/directory/20053/retail-management-systems/software) > [Endear](/software/187844/endear-outbound-retailing)

# Endear

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> Endear es una plataforma de gestión de clientes y CRM creada para ayudar a las marcas minoristas omnicanal a impulsar las ventas y la retención.
> 
> Veredicto: 47 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Vista rápida

### ¿Quién usa Endear?

Comercios minoristas omnicanal que desean modernizar sus operaciones minoristas y, a la vez, aumentar las ventas y la retención.

## Estadísticas y valoraciones rápidas

| Métrica | Valoración | Detalles |
| **En general** | **4.4/5** | 47 Opiniones |
| Facilidad de uso | 4.3/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.6/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.3/5 | Basado en las opiniones generales |
| Funcionalidades | 4.2/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Endear
- **Ubicación**: New York, EE. UU.
- **Constitución**: 2016

## Contexto comercial

- **Precio inicial**: 350,00 US$
- **Modelo de precios**:  (Prueba gratuita)
- **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: español, francés, inglés
- **Países disponibles**: Argentina, Australia, Canadá, Chile, Colombia, España, Estados Unidos, Francia, México, Nicaragua, Nueva Zelanda, Perú, Reino Unido, Suecia

## Funcionalidades

- Acceso móvil
- Alertas y notificaciones
- Almacenamiento de documentos
- CRM
- Comentarios/notas
- Creación de informes/análisis
- Gestión de clientes potenciales
- Gestión de contactos
- Gestión de correo electrónico
- Gestión de tareas
- Gestión del rendimiento
- Herramientas de colaboración
- Importación y exportación de datos
- Informes personalizables
- Integración del mercado
- Marketing multicanal
- Marketing por correo electrónico
- Modelos personalizables
- Panel de actividades
- Panel de comunicaciones
- Segmentación
- Seguimiento de interacciones
- Seguimiento de la participación
- Third-Party Integrations
- Visualización de datos

## Integraciones (en total: 13)

- Gorgias
- Klaviyo
- Kustomer
- Lightspeed
- Microsoft 365
- Newstore
- Shopify
- Shopify POS
- Shopify Plus
- Square Payments
- Teamwork Commerce
- WhatsApp
- Zapier

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Asistencia 24/7
- Chat

## Categoría

- [Software de gestión para el comercio minorista](https://www.capterra.es/directory/20053/retail-management-systems/software)

## Categorías relacionadas

- [Software de gestión para el comercio minorista](https://www.capterra.es/directory/20053/retail-management-systems/software)
- [Software de seguimiento comercial](https://www.capterra.es/directory/32744/sales-tracking/software)
- [Programa CRM](https://www.capterra.es/directory/2/customer-relationship-management/software)
- [Software de gestión de experiencia del cliente](https://www.capterra.es/directory/30671/customer-experience/software)
- [Software de comercio electrónico multicanal](https://www.capterra.es/directory/31281/multi-channel-ecommerce/software)

## Alternativas

1. [Zoho CRM](https://www.capterra.es/software/155928/zoho-crm) — 4.3/5 (6978 reviews)
2. [LiveAgent](https://www.capterra.es/software/102188/liveagent) — 4.7/5 (1786 reviews)
3. [Typeform](https://www.capterra.es/software/137289/typeform) — 4.7/5 (970 reviews)
4. [Zendesk Suite](https://www.capterra.es/software/164283/zendesk) — 4.4/5 (4081 reviews)
5. [Freshdesk](https://www.capterra.es/software/124981/freshdesk) — 4.5/5 (3448 reviews)

## Opiniones

### "JANTAMINIAU REVIEW" — 5.0/5

> **PALOMA** | *13 de febrero de 2025* | Sector textil | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Endear provides an intuitive and user-friendly interface that makes customer relationship management seamless. The integration capabilities and personalized outreach features are incredibly effective in driving sales and engagement.
> 
> **Desventajas**: While the platform is feature-rich, adding more customization options for reports would be a great enhancement.
> 
> My experience with Endear has been excellent. It has significantly improved our client interactions and helped streamline communication with our customers. The automation tools and analytics have provided valuable insights that enhanced our sales strategy. Highly recommend it for businesses looking to strengthen their customer relationships\!

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### "Awesome Tool" — 5.0/5

> **Thomas** | *22 de mayo de 2020* | Producción de alimentos | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: I liked the ease of use and the statistical analysis
> 
> **Desventajas**: Make it easier to message 500 people at once.
> 
> Customer service was amazing\!

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### "We love Endear\!" — 5.0/5

> **Cristina** | *4 de mayo de 2026* | Comercio minorista | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: We love the customer support. We have had experiences in the past from other softwares where the support was not fast and with Endear our questions get answered right away.
> 
> **Desventajas**: I think the reporting could use more work. We would like to build companywide benchmarks and being able to pull in what exact segment is preforming the best would help us be able to do this.
> 
> Our overall experience with Endear is great. The team is there from start to finish from training our stores to make sure that they can use the platform to monthly calls to ensure we are up to date on new offerings, etc. we love working with them\!

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### "Endear is frustrating" — 2.0/5

> **Sophie** | *17 de junio de 2026* | Ropa y moda | Valoración de la recomendación: 0.0/10
> 
> **Puntos a favor**: The filters for the client contacts, so you can sort by last contacted. This is helpful in knowing who I should contact first.
> 
> **Desventajas**: Sending messages. It doesn’t show that I’ve sent them right away, and sometimes my sent messages do not even count.
> 
> Not good. It’s very frustrated that it takes so long to load each page and that the messages I’ve sent are not even being recorded.

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### "Great tool for customer engagement" — 4.0/5

> **Jason** | *7 de mayo de 2026* | Ropa y moda | Valoración de la recomendación: 7.0/10
> 
> **Puntos a favor**: Endear is an emerging partner that’s open to hearing how customers use the platform and is eager to implement feature requests when they make sense. Its ease of use made it possible for us to onboard our entire fleet of stores and better meet customers where they are.
> 
> **Desventajas**: We don’t necessarily dislike any of Endear’s current features, but we’re excited to see how they plan to layer AI into their native functionality moving forward.
> 
> We were able to connect store associates directly with customers for a more bespoke, white-glove experience. No one knows the product like our store employees do, and having them respond in real time—and even upsell—during customer interactions has been a huge boost to revenue.

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