---
description: ¿Qué piensan los usuarios de Endear? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Endear.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Endear - Opiniones, precios y características - Capterra España 2026
---

Breadcrumb: [Inicio](/) > [Software de gestión para el comercio minorista](/directory/20053/retail-management-systems/software) > [Endear](/software/187844/endear-outbound-retailing)

# Endear

Canonical: https://www.capterra.es/software/187844/endear-outbound-retailing

Página: 1 de 3\
Siguiente: [Página siguiente](https://www.capterra.es/software/187844/endear-outbound-retailing?page=2)

> Endear es una plataforma de gestión de clientes y CRM creada para ayudar a las marcas minoristas omnicanal a impulsar las ventas y la retención.
> 
> Veredicto: 44 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**.

-----

## Vista rápida

### ¿Quién usa Endear?

Comercios minoristas omnicanal que desean modernizar sus operaciones minoristas y, a la vez, aumentar las ventas y la retención.

## Estadísticas y valoraciones rápidas

| Métrica | Valoración | Detalles |
| **En general** | **4.5/5** | 44 Opiniones |
| Facilidad de uso | 4.3/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.6/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.4/5 | Basado en las opiniones generales |
| Funcionalidades | 4.2/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Endear
- **Ubicación**: New York, EE. UU.
- **Constitución**: 2016

## Contexto comercial

- **Precio inicial**: 350,00 US$
- **Modelo de precios**:  (Prueba gratuita)
- **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: español, francés, inglés
- **Países disponibles**: Argentina, Australia, Canadá, Chile, Colombia, España, Estados Unidos, Francia, México, Nicaragua, Nueva Zelanda, Perú, Reino Unido, Suecia

## Funcionalidades

- Acceso móvil
- Alertas y notificaciones
- Almacenamiento de documentos
- CRM
- Comentarios/notas
- Creación de informes/análisis
- Gestión de clientes potenciales
- Gestión de contactos
- Gestión de correo electrónico
- Gestión de tareas
- Gestión del rendimiento
- Herramientas de colaboración
- Importación y exportación de datos
- Informes personalizables
- Integración del mercado
- Marketing multicanal
- Marketing por correo electrónico
- Modelos personalizables
- Panel de actividades
- Panel de comunicaciones
- Segmentación
- Seguimiento de interacciones
- Seguimiento de la participación
- Third-Party Integrations
- Visualización de datos

## Integraciones (en total: 14)

- Gorgias
- Heartland Retail
- Klaviyo
- Kustomer
- Lightspeed
- Microsoft 365
- Newstore
- Shopify
- Shopify POS
- Shopify Plus
- Square Payments
- Teamwork Commerce
- WhatsApp
- Zapier

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Asistencia 24/7
- Chat

## Categoría

- [Software de gestión para el comercio minorista](https://www.capterra.es/directory/20053/retail-management-systems/software)

## Categorías relacionadas

- [Software de gestión para el comercio minorista](https://www.capterra.es/directory/20053/retail-management-systems/software)
- [Software de seguimiento comercial](https://www.capterra.es/directory/32744/sales-tracking/software)
- [Programa CRM](https://www.capterra.es/directory/2/customer-relationship-management/software)
- [Software de gestión de experiencia del cliente](https://www.capterra.es/directory/30671/customer-experience/software)
- [Software de comercio electrónico multicanal](https://www.capterra.es/directory/31281/multi-channel-ecommerce/software)

## Alternativas

1. [Zoho CRM](https://www.capterra.es/software/155928/zoho-crm) — 4.3/5 (6964 reviews)
2. [LiveAgent](https://www.capterra.es/software/102188/liveagent) — 4.7/5 (1754 reviews)
3. [Typeform](https://www.capterra.es/software/137289/typeform) — 4.7/5 (945 reviews)
4. [Zendesk Suite](https://www.capterra.es/software/164283/zendesk) — 4.4/5 (4074 reviews)
5. [Freshdesk](https://www.capterra.es/software/124981/freshdesk) — 4.5/5 (3410 reviews)

## Opiniones

### "JANTAMINIAU REVIEW" — 5.0/5

> **PALOMA** | *13 de febrero de 2025* | Sector textil | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Endear provides an intuitive and user-friendly interface that makes customer relationship management seamless. The integration capabilities and personalized outreach features are incredibly effective in driving sales and engagement.
> 
> **Desventajas**: While the platform is feature-rich, adding more customization options for reports would be a great enhancement.
> 
> My experience with Endear has been excellent. It has significantly improved our client interactions and helped streamline communication with our customers. The automation tools and analytics have provided valuable insights that enhanced our sales strategy. Highly recommend it for businesses looking to strengthen their customer relationships\!

-----

### "Awesome Tool" — 5.0/5

> **Thomas** | *22 de mayo de 2020* | Producción de alimentos | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: I liked the ease of use and the statistical analysis
> 
> **Desventajas**: Make it easier to message 500 people at once.
> 
> Customer service was amazing\!

-----

### "Needs work" — 3.0/5

> **Katia** | *13 de julio de 2020* | Comercio minorista | Valoración de la recomendación: 3.0/10
> 
> **Puntos a favor**: The thing that I find the most useful is being able to filter through hundreds of thousands of clients to target a very specific group for a specific kind of outreach
> 
> **Desventajas**: The actual messaging on this software is still pretty wonky and it would be helpful to create a messaging app to where we can keep track of our conversations in a more streamlined way instead of having to go back and forth between “awaiting response” or “recommended follow up” and the like. It’s frustrating Trying to find the conversations you already responded to actively that are not either new or recommended follow up is impossible
> 
> Overall it’s more work than it has to be. For someone that has used the CRM programs designed by retail workers and Apple developers (I used to work for Kering) I feel this isn’t anywhere near what it could be, but I’m hopeful

-----

### "Clientele magic" — 4.0/5

> **Sara** | *2 de noviembre de 2025* | Comercio minorista | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: I love that I can take personal notes for each client\! When I write a note in my own words, I can remember my clients better, and the connection I make with them would be even more genuine and personal\!
> 
> **Desventajas**: When I’m sending a general email regarding an upcoming promotion, my understanding is that I can send to a group of 10 only at a time. It would have been easier if I could send the email to more clients at once\!
> 
> My overall experience with Ebdear is great\! I love the fact that I can have all of my clients in one place\!

-----

### "Endear Review" — 4.0/5

> **Hailey** | *12 de febrero de 2025* | Comercio minorista | Valoración de la recomendación: 7.0/10
> 
> **Puntos a favor**: I rally enjoy how user friendly the site is to navigate. The templates are easy to find and include in messaging, and moving from one client to the next feels seemless\!
> 
> **Desventajas**: I think the metrics on reports and dashboard could be refined a little more/ the verbage for filters could be changed to be more clear.
> 
> I use endear every day to keep in touch with clients, from adding them to my client book to updating profiles, using their information to complete new orders, and reaching out to clients who may have questions\!

-----

Página: 1 de 3\
Siguiente: [Página siguiente](https://www.capterra.es/software/187844/endear-outbound-retailing?page=2)

## Enlaces

- [Ver en Capterra](https://www.capterra.es/software/187844/endear-outbound-retailing)

## Esta página se encuentra disponible en los siguientes idiomas

| Local | URL |
| de | <https://www.capterra.com.de/software/187844/endear-outbound-retailing> |
| de-AT | <https://www.capterra.at/software/187844/endear-outbound-retailing> |
| de-CH | <https://www.capterra.ch/software/187844/endear-outbound-retailing> |
| en | <https://www.capterra.com/p/187844/Endear-Outbound-Retailing/> |
| en-AE | <https://www.capterra.ae/software/187844/endear-outbound-retailing> |
| en-AU | <https://www.capterra.com.au/software/187844/endear-outbound-retailing> |
| en-CA | <https://www.capterra.ca/software/187844/endear-outbound-retailing> |
| en-GB | <https://www.capterra.co.uk/software/187844/endear-outbound-retailing> |
| en-IE | <https://www.capterra.ie/software/187844/endear-outbound-retailing> |
| en-IL | <https://www.capterra.co.il/software/187844/endear-outbound-retailing> |
| en-IN | <https://www.capterra.in/software/187844/endear-outbound-retailing> |
| en-NZ | <https://www.capterra.co.nz/software/187844/endear-outbound-retailing> |
| en-SG | <https://www.capterra.com.sg/software/187844/endear-outbound-retailing> |
| en-ZA | <https://www.capterra.co.za/software/187844/endear-outbound-retailing> |
| es | <https://www.capterra.es/software/187844/endear-outbound-retailing> |
| es-AR | <https://www.capterra.com.ar/software/187844/endear-outbound-retailing> |
| es-CL | <https://www.capterra.cl/software/187844/endear-outbound-retailing> |
| es-CO | <https://www.capterra.co/software/187844/endear-outbound-retailing> |
| es-CR | <https://www.capterra.co.cr/software/187844/endear-outbound-retailing> |
| es-DO | <https://www.capterra.do/software/187844/endear-outbound-retailing> |
| es-EC | <https://www.capterra.ec/software/187844/endear-outbound-retailing> |
| es-MX | <https://www.capterra.mx/software/187844/endear-outbound-retailing> |
| es-PA | <https://www.capterra.com.pa/software/187844/endear-outbound-retailing> |
| es-PE | <https://www.capterra.pe/software/187844/endear-outbound-retailing> |
| fr | <https://www.capterra.fr/software/187844/endear-outbound-retailing> |
| fr-BE | <https://fr.capterra.be/software/187844/endear-outbound-retailing> |
| fr-CA | <https://fr.capterra.ca/software/187844/endear-outbound-retailing> |
| fr-LU | <https://www.capterra.lu/software/187844/endear-outbound-retailing> |
| it | <https://www.capterra.it/software/187844/endear-outbound-retailing> |
| ja | <https://www.capterra.jp/software/187844/endear-outbound-retailing> |
| nl | <https://www.capterra.nl/software/187844/endear-outbound-retailing> |
| nl-BE | <https://www.capterra.be/software/187844/endear-outbound-retailing> |
| pl | <https://www.capterra.pl/software/187844/endear-outbound-retailing> |
| pt | <https://www.capterra.com.br/software/187844/endear-outbound-retailing> |
| pt-PT | <https://www.capterra.pt/software/187844/endear-outbound-retailing> |
| tr | <https://www.capterra.web.tr/software/187844/endear-outbound-retailing> |

-----

## Datos estructurados

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra España","address":{"@type":"PostalAddress","addressLocality":"Madrid","addressRegion":"M","postalCode":"28046","streetAddress":"Paseo de la Castellana 31, 7º piso 28046 Madrid, España"},"description":"Capterra España ayuda a millones de usuarios a encontrar el software adecuado. Descubre opiniones, valoraciones, infografías y las listas más exhaustivas de software empresarial.","email":"info@capterra.es","url":"https://www.capterra.es/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.es/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra","https://www.linkedin.com/company/capterra-espa%C3%B1a/","https://www.youtube.com/channel/UC0E6Tz3rgcXD1LHsQjKNY4w"]},{"name":"Endear","description":"Endear es una plataforma de gestión de clientes y CRM minorista que ha sido creada para aumentar las ventas y fortalecer las relaciones con los clientes.\n\nOrganiza los datos de los clientes, envía campañas personalizadas por correo electrónico y SMS y analiza el alcance, el almacenamiento y el desempeño del equipo en todos los canales. Además, Endear Stories te permite seleccionar y compartir productos personalizados para impulsar los clics y las conversiones. Con el chat en vivo incorporado, puedes interactuar con los compradores online al instante para aumentar la fidelización y los productos en el carrito.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/67c93085-9377-410d-901c-da391c4ed116.jpeg","url":"https://www.capterra.es/software/187844/endear-outbound-retailing","@id":"https://www.capterra.es/software/187844/endear-outbound-retailing#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.es/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingValue":4.5,"ratingCount":44},"offers":{"price":"350","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.es/software/187844/endear-outbound-retailing#faqs","@type":"FAQPage","mainEntity":[{"name":"¿Qué es Endear?","@type":"Question","acceptedAnswer":{"text":"Endear es una plataforma de gestión de clientes y CRM minorista que ha sido creada para aumentar las ventas y fortalecer las relaciones con los clientes.Organiza los datos de los clientes, envía campañas personalizadas por correo electrónico y SMS y analiza el alcance, el almacenamiento y el desempeño del equipo en todos los canales. Además, Endear Stories te permite seleccionar y compartir productos personalizados para impulsar los clics y las conversiones. Con el chat en vivo incorporado, puedes interactuar con los compradores online al instante para aumentar la fidelización y los productos en el carrito.","@type":"Answer"}},{"name":"¿Quién usa Endear?","@type":"Question","acceptedAnswer":{"text":"Comercios minoristas omnicanal que desean modernizar sus operaciones minoristas y, a la vez, aumentar las ventas y la retención.","@type":"Answer"}}]},{"@id":"https://www.capterra.es/software/187844/endear-outbound-retailing#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Inicio","position":1,"item":"/","@type":"ListItem"},{"name":"Software de gestión para el comercio minorista","position":2,"item":"/directory/20053/retail-management-systems/software","@type":"ListItem"},{"name":"Endear","position":3,"item":"/software/187844/endear-outbound-retailing","@type":"ListItem"}]}]}
</script>