Gist

¿Quién usa Gist?

SaaS, agencias de marketing, servicios empresariales, servicios a domicilio, blogueros y editores, comercio electrónico

¿Qué es Gist?

Fuente única de información veraz para tus contactos con chat en vivo, centro de ayuda, base de conocimientos, automatización de marketing por correo electrónico y mucho más.

Información sobre Gist

ConvertFox Global

https://getgist.com

Fundada en 2017

Resumen de precios de Gist

Gist dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de Gist está disponible a partir de 9,00 US$/mes.

Precio inicial

9,00 US$/mes

Versión gratuita

Prueba gratis

Implementación

En la nube, SaaS, web

Formación

En directo en línea

Seminarios web

Documentación

Asistencia

En horario ininterrumpido (atiende un representante)

Funciones de Gist

  • Alertas y alzada
  • Almacenamiento de documentos
  • Chat en tiempo real
  • Comunicación multicanal
  • Configuración de flujos de trabajo
  • Control/Acceso remoto
  • Creación de informes/análisis
  • Creación de marca personalizable
  • Enrutamiento automatizado
  • Gestión de SLA (Service Level Agreement)
  • Gestión de centros de atención telefónica
  • Gestión de la base de conocimiento
  • Gestión de recursos informáticos
  • Gestión de tickets
  • Integración de correo electrónico
  • Integración de redes sociales
  • Macros y modelos de respuestas
  • Portal de autoservicio
  • Seguimiento de interacciones
  • Supervisión de redes

Lista completa de Software de help desk

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Opiniones de Gist

Mostrando 5 de 121 opiniones

General
4,8/5
Facilidad de uso
4,6/5
Atención al cliente
4,7/5
Funcionalidades
4,6/5
Relación calidad-precio
4,7/5
Oliver B.
SEO Strategist
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 26/8/2019

"Gist is a powerhouse in the making"

Puntos a favor: The fact that EDMs, transactional emails, support chat, bots and knowledgebase features are all in the one place, connected by automation triggers and workflows is very useful.
The scope of personalisation you can achieve by combining all these elements on top of a single user database which includes user behaviour is powerful.

Contras: Some features a still underdeveloped such as the pop-ups, but I do see the Gist team making steady progress and am sure these items will be developed.

  • Fuente de la reseña 
  • Publicado el 26/8/2019
Andrew B.
Andrew Beach
Consultoría de gestión, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4/5
  • Facilidad de uso
    4/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    3/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 23/7/2019

"Course Creator's Dream: marketing, customer service, booking, knowledge base - It's all here"

Puntos a favor: Love that everything is integrated and works together. Chat is cross platform with twitter, facebook and your website (javascript can be placed on any website that allows it including many 3rd party apps). Email product is maturing really well compared to others in the market in just 2 short years.

Contras: Having an all-in-one product is really ambitious. Doing that in 2 years is spectacular. Although some features aren't yet fully developed, the product is definitely a player against others in the space. Also needs updates to customer service/communications especially in the area of product updates.

  • Fuente de la reseña 
  • Publicado el 23/7/2019
Austin D.
Owner
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 1/8/2020

"You should give Gist a serious look if you want to convert and nurtur inbound leads to your website"

Comentarios: So far I have been very happy with Gist. It has made marketing fun again because it is so easy to use and try thing without going through a thousand steps to make it happen.

Puntos a favor: What I like most about Gist is the power it has yet the simplicity in it's implementation. I was able to get everything set up and to a basic launch within a few hours. It has everything I need to maximize conversions for inbounds leads to my website. Live chat is used for sales and support. Chatbots to initiate connections with visitors, follow up automation based on user behavior, a great email campiagn builder with decision trees based on user engagement . The meeting module is also a plus as typically this would be a third party purchase. You can embed a booking calendar on your website and let leads and customer book a meeting with you. It also ties in with Google Calendar.

Contras: Currently, there is no sales stages module or any ability to create task for users. If they could implement a Trello like task board for projects and leads then it would be the perfect all in one software.

  • Fuente de la reseña 
  • Publicado el 1/8/2020
William A.
owner
Medios de difusión, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
  • Valoración global
    1/5
  • Facilidad de uso
    1/5
  • Funcionalidades
    3/5
  • Asistencia técnica
    1/5
  • Relación calidad-precio
    1/5
  • Probabilidad de recomendación
    0/10
  • Fuente de la reseña 
  • Publicado el 7/9/2020

"+6 months I asked to have my billing information removed..."

Comentarios: After I had this experience with the emails I told them to delete my billing information as I didn't want to be charged another $200 in December when the addons I purchased were due to renew. Its been 6 months and I just took matters into my own hands. I had to add a prepaid gift card to the billing info, switch the default card to this junk gift card. After this I could finally delete my actual credit card. I was not going to fight them on a chargeback this december. This companies support has really become crap like the rest of their services.

Puntos a favor: The idea of using this software to run a ton of other things was very appealing, but it fell way short of this goal, left me very disapointed.

Contras: I received emails telling me that my ability to send emails was suspended for sending spam. I was not sending spam, and somehow the double optin email form I had on the site was the only thing sending out emails. So on 2-3 different occasions I had my account suspended for spam I wasn't sending out. They always verified that I wasn't sending out anything and quickly restored my access. Then the time when I actually did have something to send, I had a page that was only viewable if you had a password that was given out on a business card. If you entered your email there, it would send you out something very specific for a hiring event I was trying to do. This flagged my email again as spam. Again a password protected page with a double optin, and my legit emails were flagged as spam. It was too much.

  • Fuente de la reseña 
  • Publicado el 7/9/2020
Alvaro luis A.
CEO
Aprendizaje en línea, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
  • Valoración global
    4/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 27/7/2020

"Best benefit-cost ratio software"

Comentarios: Gist is well suited to build relationships with leads and customers, to offer better support. And because of its marketing automation features could be very handy for improving collaboration in, as an example, the provision of educational services. We have worked with the companion iOS App and it is great for both the customer service team and the support team.

Puntos a favor: Good live chat tool.
Easy to create custom chat bots robots.
Capabilities to send broadcasts and drip marketing campaigns.
Has a lightweight form creator that allows me to create 6 different types of forms and set the display conditions to have them show up whenever and wherever I choose.
Build relationships with leads and customers.
Support.
Marketing automation.

Contras: shortcomings such as no crm are manageable.

  • Fuente de la reseña 
  • Publicado el 27/7/2020