--- description: ¿Qué piensan los usuarios de Dialpad? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Dialpad. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dialpad - Opiniones, precios y características - Capterra España 2026 --- Breadcrumb: [Inicio](/) > [Programas para grabar llamadas](/directory/30533/call-recording/software) > [Dialpad](/software/190976/dialpad-sell) # Dialpad Canonical: https://www.capterra.es/software/190976/dialpad-sell Página: 1 de 24\ Siguiente: [Página siguiente](https://www.capterra.es/software/190976/dialpad-sell?page=2) > Dialpad Sell es un marcador de ventas efectivo que acelera el tiempo de lanzamiento y hace que los representantes de ventas sean más productivos gracias a su tecnología de inteligencia de voz. > > Veredicto: 571 usuarios lo han valorado con **4.2/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Dialpad? Organizaciones de ventas de cualquier tamaño que buscan impulsar la eficiencia de los representantes y acelerar los tiempos de lanzamiento. ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.2/5** | 571 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.1/5 | Basado en las opiniones generales | | Funcionalidades | 4.2/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Dialpad - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: 27,00 US$ - **Modelo de precios**: (Prueba gratuita) - **Público objetivo**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: francés, inglés, japonés - **Países disponibles**: Australia, Canadá, Estados Unidos, Japón, Nueva Zelanda, Reino Unido ## Funcionalidades - Acceso móvil - Análisis de sentimientos - Automated Attendant - CRM - Chat en vivo - Chatbot - Colaboración entre varios usuarios - Comunicación multicanal - Conexiones SIP - Conferencias - Creación de informes de llamadas - Creación de informes/análisis - Disposición de llamadas - Enrutamiento automatizado - Enrutamiento de llamadas - Gestión de campañas - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de contactos - Gestión de evaluaciones - Gestión de la comunicación - Gestión de la formación - Gestión de listas - Gestión de listas de llamada - Gestión de reuniones - Gestión del rendimiento - Goal Setting/Tracking - Grabación - Grabación de llamadas - Grabación de texto de llamada - Herramientas de colaboración - IA y aprendizaje automático - IVR - Identificador de llamadas - Inteligencia conversacional - Interfaz de agentes - Marcación automática - Marcador automático - Marcador predictivo - Mensaje de voz - Métricas de rendimiento - PBX - Panel de comunicaciones - Procesamiento de lenguaje natural - Reconocimiento de voz - Registro de llamadas - Supervisión de llamadas - Third-Party Integrations - Transferencia de archivos - VoIP … y 7 características más ## Integraciones (en total: 57) - Abstrakt - Alexa - AzureDesk - Bullhorn - CEIPAL ATS - CEIPAL Workforce - CRM HUB 360 - Ceipal Procurewise - Chorus - Clio - Cloze - Convin - Copper - DataGrail - Dialpad Ai Contact Center … y 42 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Programas para grabar llamadas](https://www.capterra.es/directory/30533/call-recording/software) ## Categorías relacionadas - [Programas para grabar llamadas](https://www.capterra.es/directory/30533/call-recording/software) - [Software de marcador predictivo](https://www.capterra.es/directory/30597/predictive-dialer/software) - [Software de gestión de ventas internas](https://www.capterra.es/directory/30680/inside-sales/software) - [Software de ventas y marketing](https://www.capterra.es/directory/30798/sales-enablement/software) - [Software para llamadas automáticas](https://www.capterra.es/directory/30999/auto-dialer/software) ## Alternativas 1. [Ringover](https://www.capterra.es/software/169627/ringover) — 4.7/5 (891 reviews) 2. [Nextiva](https://www.capterra.es/software/175788/nextiva) — 4.6/5 (919 reviews) 3. [3CX](https://www.capterra.es/software/158704/3cx) — 4.4/5 (468 reviews) 4. [RingEX](https://www.capterra.es/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews) 5. [JustCall](https://www.capterra.es/software/157853/justcall) — 4.1/5 (225 reviews) ## Opiniones ### "PREDATORY COMPANY - AVOID\!\!" — 1.0/5 > **Alex** | *25 de septiembre de 2026* | Marketing y publicidad | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Nothing. This is a deplorable company. Avoid them like the plague. Their support is subpar and they employ predatory tactics to trick you into yearly contracts as they know their service is so bad. > > **Desventajas**: They have a dreadful support team and trick you into yearly contracts. For those already with them their annual agreement auto renews for a THREE YEAR term. Their onboarding was so bad I gave up after 2 weeks of trying. > > Predatory company with hidden terms in their contract. After two weeks of trying to onboard with them I was informed by \[sensitive content hidden\] (CSM) that I needed to sign an agreement to move my numbers over. Desperate to get things moving I signed only to find it was a yearly contract and even after immediately notifying them that I didn't want to proceed they are saying I am locked into a 1 year agreement now. ----- ### "Dialpad is a great phone system for sales teams" — 5.0/5 > **Scott** | *8 de agosto de 2025* | Banca | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The AI-powered features, like real-time transcription and automated call summaries, save a ton of time and help me capture important details without having to take constant notes. Integrations with CRM and other tools have also made it easier to keep our sales workflow organized and efficient. > > **Desventajas**: While the AI transcription is useful, it can miss words or struggle with industry-specific terminology. > > Overall, my experience with Dialpad has been very good. The platform is easy to use, with a clean interface that makes calling, messaging, and video conferencing straightforward. Call quality is consistently clear, and I appreciate how seamlessly it works across devices - whether I’m on my laptop or phone. ----- ### "An effective Communication Platform for Educators" — 5.0/5 > **Jennifer** | *25 de mayo de 2026* | Aprendizaje en línea | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: What I liked most about Dialpad as an educator was its ease of communication and accessibility. It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform. The mobile access and call management features were especially helpful for staying organized and responsive throughout the school day. > > **Desventajas**: One thing I liked least about Dialpad was that call quality could occasionally depend on internet connectivity, which sometimes caused delays or dropped calls. There was also a learning curve for some advanced features, and notifications could become overwhelming during busy workdays. > > My overall experience with Dialpad has been positive. It is a convenient and reliable communication tool that supports collaboration and organization in an educational setting. The platform is user-friendly, works well across devices, and helps streamline communication with staff, students, and families. ----- ### "Terrible for Solopreneurs or Basic Tier Plan" — 1.0/5 > **Nathan** | *28 de enero de 2026* | Marketing y publicidad | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: It worked great when it worked, but ended up costing me a very large client due to the issues I experienced. > > **Desventajas**: Issues with getting my account set up correctly to begin with. SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)? The support team wouldn't help me because I didn't upgrade to a higher tier....wtf? > > Terrible platform. Terrible Support. It seemed to be fine until things were breaking and no support to back it up. ----- ### "VoIP - Can You Hear Me Now? Good\!" — 5.0/5 > **Drew** | *30 de julio de 2026* | Bienes de consumo | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Dialpad is a simple, easy to use VoIP solution that just gets the job done. Despite the simple to use interface, it hides a more complex beast under the surface. They offer advanced metrics, integrations, built-in AI anaylsis of CSAT and other scores. They support text messaging, complex call transfers/option trees, and is overall a solid choice for a competitive price. They have immediate chat and phone support for admins as well. Don't often encounter bugs or issues, and their platform has a superior uptime rating. Security is enterprise grade, and they offer SOC2 TYPE II, HIPPA ready, GDPR, CSA, and they meet ISO 27001:2022, ISO 27017:2015 and ISO 27018:2019 > > **Desventajas**: They can be costly, especially when adding a new line. There are occasionally issues with carrier transfers on the backend, but thankfully support is helpful. > > Excellent. Easy to use platform that offers advanced features and integrations, while offering a variety of industries a product that meets various security and privacy requirements. ----- Página: 1 de 24\ Siguiente: [Página siguiente](https://www.capterra.es/software/190976/dialpad-sell?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.es/software/190976/dialpad-sell) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados