Dialpad
¿Qué es Dialpad?
Dialpad Sell es un marcador de ventas efectivo para organizaciones de ventas de cualquier tamaño. Dialpad Sell ofrece múltiples funciones de coaching de ventas en tiempo real y posteriores a la llamada que impulsan la eficiencia. Con funciones como recomendaciones en tiempo real, las respuestas a las preguntas comunes del cliente potencial aparecen al mencionar palabras clave específicas durante una llamada activa. Las integraciones directas con otras herramientas esenciales como Salesforce y G Suite contribuyen a un registro de actividades preciso tanto en la oficina como fuera de ella.
¿Quién usa Dialpad?
Organizaciones de ventas de cualquier tamaño que buscan impulsar la eficiencia de los representantes y acelerar los tiempos de lanzamiento.
¿Tienes dudas sobre Dialpad?
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Opiniones de Dialpad
Erin
Easy Transition. Great Ongoing
Rick
DialPad has been a great service for our business
Comentarios: Our experience has been excellent. We have really had nothing negative ever happen with it and I've shared it with tons of people. It's probably my current favorite phone service we use and we have a few, always looking for the next best thing.
Puntos a favor:
Love the mobile app and the ability to make and receive calls over cellular and WiFi. We've been using it for years and it's been rock solid.
Puntos en contra:
The only con is that they don't have a free version any longer. I tell anyone who asks about it and we love it but we were lucky enough to such an early adopter we got in on the "free for small businesses" deal way back when they first launched.
Russell
Alternativas consideradas:
Artificial feature limitations soured my experience with Dialpad
Comentarios: Once the port issues were resolved it is generally fine and easy to use, although I am disappointed that several basic features are excluded at the price we are paying, which is not exactly cheap compared to competitors. I may switch to a different to gain access to the features that Dialpad refuses to provide without spending more money.
Puntos a favor:
Native app is easy to use, and easy integration with Google Contacts makes dialing a snap. All users can dial out VoiceIntelligence transcripts are useful and automatically generated. The accuracy is about 80%, usually good enough to easily tell what was being discussed even if some of the words are transcribed incorrectly.
Puntos en contra:
The port experience was a disaster. There was a goof somewhere and this left me without the ability to receive or make phone calls on my business' primary phone number at either Dialpad or at my prior provider (Google Voice) and the support did not make me feel like fixing this was a priority for them, never providing updates. It eventually got fixed. The product has arbitrary and foolish feature limitations that feel unnecessary and petty. I am paying good money for this product and yet cannot access even a basic IVR because I am not an enterprise customer with more than 100 users. An IVR is absolutely basic functionality for a phone service with more than one user. We also cannot set holidays on our service because we need to be in a more expensive plan to do that.
Melissa
DailPad- great call center management system
Comentarios: Happy with my experience with DialPad. Easy to implement and maintain.
Puntos a favor:
Love the ease of use, reporting and C-STAT scoring. All around great system. Would recommend for any size call center. Large or small
Puntos en contra:
They have brought their reports a long way. Overall happy with the system.We have had several account manager shifts, so we have had to work through communication shifts.
Robert
Not as Advertised- Hidden Fees, No Ability to Cancel, Incorrect Pricing Information on Website
Comentarios: DialPad is a scam. There are numerous hidden fees that are charged to your credit card without any warning, and there are other sections of their website that have posted fees which are not disclosed in their "All Features" pricing page. You cannot cancel without speaking to a representative, and conveniently, they don't have any reps available. The trial period is not a "free trial period". There are no refunds whatsoever. If you port your number to them, you must pay in advance and any payments are non-refundable. The voice transcription is very poor at detecting words. The transcripts were gibberish most of the time. The desktop app does not allow you to hang up your call. The feature to send voicemail transcripts to a different email does not work. It just sends everything to your admin account email, even after marking other emails as primary. They did not port over text messaging from my previous provider, only voice calls. Dialpad is the worst internet phone company I have seen. They look good on their website, but their actual product and service are terrible.
Puntos a favor:
The product worked for incoming and outbound phone calls. I was able to customize my caller ID for outbound calls which is difficult to control with web-based telephone services in Canada.
Puntos en contra:
The pricing on their website is misleading. There were numerous hidden fees and my phones would not function for my business until I paid these unexpected costs. When I canceled within the 14-day trial period, they refused to refund my annual fee. Their website pricing information shows an option to "see all features" and that page even has fine print at the bottom. However, they don't tell you that in addition to that fine print, there is A SEPARATE SECTION of pricing information that shows other hidden fees that they charge to your account. I paid a $60+ regulatory fee. This was not advertised. When I ported my existing 1-800 number over to them, they would not allow me to receive incoming calls until I purchased "credits". Despite not indicating this cost in their "All Features" page, I learned that you need to pay .02 cents for each minute of incoming calls for 1-800 numbers. I had to buy credits in order to get my business back online, and was actually charged .03 cents per minute afterwards. I immediately ported my number back to my former provider. In total, I spent 11 days with DialPad, which was supposedly within their 14-day trial period. What they don't tell you is that there are no refunds, even if you cancel during the "trial". When I tried to cancel, their internal chat system would not connect me to an agent, saying that no one was available to cancel my account. I had no issues getting a sales rep though. This product is a scam.
Denese Kyle
Dialpad - modern communication
Comentarios: Overall experience was superb - it is very modern. We make our communication through our workstation (desktop, laptop), we can have it installed in our mobile phones and make calls. I am from the Philippines but I can easily use it and call our clients from the US. As someone whose english is not her first language, I really appreciate the live transcription and option to replay/review call for recording and taking notes!
Puntos a favor:
In a product, I always look for its accessibility and I'm glad we have Dialpad. I can easily work on my computer station, use it in a browser or the software application, I also have it on my phone and that feature allows me to be more flexible and available to my company. I also love that we are able to receive data/analytics report from Dialpad on my email and we see who are our top agents and we also have an option to export data. I also love the live transcription!!
Puntos en contra:
Perhaps when we had issues with our call routing - I was kind of confused on how they are set up. I would like more options and variability added to call routing but so far it is currently working well for us.
