ServiceNow Customer Service Management

ServiceNow A Great Piece of Software

Comentarios: We use it to enter tickets for clients experiencing issues with our software. I use it on a daily basis to log these tickets and to keep records of issues that are clients experience.

Puntos a favor:

This software is very easy to use and is extremely user-friendly. I love that it is very customizable and can be tailored to any buisness model.

Puntos en contra:

There are times that it can be slow when trying to interact with some of the dashboards.

Complete Package

Comentarios: We are using this ServiceNow CSM as our primary Customer Service tool and we are easily able to manage thousands of cases per day which we have found difficult when using other applications in the past.

Puntos a favor:

The ServiceNow CSM modules offer a full suite of features for customer management. The product is easy to use and extremely flexible.

Puntos en contra:

ServiceNow's easy of customization can also be its achilles heel. If managed improperly or over-customized it does not take long to make oob upgrade path unsustainable.

Great platform

Puntos a favor:

Virtually infinite possibilities when it comes to incident management and problem tracking

Puntos en contra:

The price is very high compared to other softwares, but considering what it offers it's a good investment

Service now customer service management

Comentarios: Overall this tool need to work on UI and limit the options for the end users. The Dashboard too needs work is displaying the necessary KPIS

Puntos a favor:

we have been using this application for more than 2 years now. When it comes to ticket management and issue status management, this has been very effective. The integrity of the tool with OKTA is best thing in this.

Puntos en contra:

The tool is very slow with processing things and not very effective in the documentation. It has too many options which is making users confused.

I really appreciate using Service Now in my daily basis

Comentarios: I'm using Service Now as a daily tool to support users with their technical issues and I find Service Now as a excelent tool for this. It's easy to use for users, customizable for me and my colleagues from the support team, have many options to organize Your work. I appreciate it very much and if I change my job, I hope that I will also work in Service Now in the new one.

Puntos a favor:

I think most important part that I like is posibility to configure Service Now layouts, list and elements on the screen to meet Your personal needs. Want to have this element to be shown in Your homepage dashboard? No problem! You need to create own template to not put the same response every time? Sure thing, You can do it here! Very layouts and pages which I like the most.

Puntos en contra:

I think building reports and dashboards can be quite difficult when You are trying to do it first time. Report and dashboard builders are quite complex tools any such many options can be shocking at first and you need to spend some time to discover what is what and get used to it.