bsport

Un socio esencial para nuestro estudio

Comentarios: Ha sido una experiencia muy satisfactoria hasta los momentos. A pesar del precio elevado, vemos una ventaja en comparación con la competencia gracias a la APP. Servicio al cliente nos ha ayudado mucho no solo en la configuración de la plataforma e integración de nuevas funcionalidades.

Puntos a favor:

Herramientas de gestión y comunicación con tus miembros como las notificaciones PUSH. La estética cuidada y la APP marca blanca han resultado ser una cualidad que ha resaltado las características del estudio. Por otro lado, la capacidad de integrar otras plataformas de reserva.

Puntos en contra:

Los correos que envías con la herramienta de Marketing de Bsport muchos llegan al SPAM. No fue hasta que servicio al cliente me ayudó que pudimos instalar el DNS.

Una gestión ideal para mi centro

Puntos a favor:

La gestión de reservas y programación de clases

Puntos en contra:

Que los usuarios no pueden cancelar ellos mismos la suscripción

App muy intuitiva

Puntos a favor:

Lo que más nos gusta de bsport es que es una plataforma muy intuitiva.

Puntos en contra:

Que algunas funciones no sean muy moldeables.

En general me gusta utilizar esta plataforma

Comentarios: En general me gusta utilizar esta plataforma, esta bien organizada ( menos de algunas cositas a mejorar, pero solo es mi opinion ;) ) Seguramente la recomendaría a otros studios :)

Puntos a favor:

Me gusta que es bien organizado, que para crear las clases es muy facile, cambiarlas y todo que es necesario de hacer en situation cuando falta que cambio el horario o nombre del profesor o clases completa.El servisio cliente es super bueno, muy reactivo y rápido me encanta y creo que es muy importante para que uno no se siente solo con alguna problemas diarias :)

Puntos en contra:

El contra mas grande creo que es la organización des cartes del cursos y pack y otros actividades. Lo entiendo ahora y puede manejar las manipulaciones básicas pero la manera de hacerlo no les la más lógica.También la idea que la reservación es conectadas con la factura y en momento que cancelo la factura ( porque cliente cambio opino o cualquiera ) la reservación se cancela también. Pero bueno esto pasa a veces, no es ultra grave tampoco:)

Profesionalidad, facilidad de implementación y uso

Comentarios: Estoy muy satisfecha con BSport, la herramienta es un must en el desarrollo de mi negocio. Me supone una gran ayuda y aprecio mucho la asistencia continua.

Puntos a favor:

Trabajar con BSport me supone tener control de las asistencias, gestionar las clases, implementar y publicar los talleres, mantener accesible la compra de pases de acceso online... La sección de informes me permite trabajar los números para presentación de impuestos, ver mi facturación, acceder a las facturas y crear documentos a partir de la información descargada. Un servicio de email integrado para comunicarme con mis usuarios, que puedo personalizar es genial. La integración fue rápida y ágil. También dispones de una sección formativa y de resolución de dudas y un equipo preparado para responder cualquier pregunta. Y Aún no uso la parte de gestión de profes

Puntos en contra:

El software tiene muchos servicios y aplicaciones que aún en mi primer año de uso no he descubierto en su totalidad. Me gusta que el equipo está en continua mejora.

6 meses en bsport

Comentarios: Estoy muy satisfecha, sobre todo por la experiencia de mis clientes comparada con el sistema anterior.

Puntos a favor:

Cambiamos a Bsport luego de tener muchos problemas con Mindbody y nos encanta la atención del soporte, estan disponibles siempre. Además, es muy sencilla de usar tanto para nosotros como para nuestros clientes. Fue un cambio positivo. Lo que más nos gusta es la interfase del cliente, que se adapta a su idioma y es muy sencilla de utilizar.

Puntos en contra:

Me gustaría que los Reportes estuvieran más desarrollados.

Bsport, nice in many points

Puntos a favor:

The integration with my former plateform was nicely done and i'm very satisfied

Puntos en contra:

They could manage to create an app bsport for owner on the phone, witch would be very supportive for general management. The bsport back office on the computer is perfect, on the phone it needs to be upgrade !

A premium product which runs rings around the competition!

Comentarios: Nothing but support from day 1. from initial contact, migration and launch, to checking in after a month: I love the support and the personal team Bsports provides. I have an intimate studio and I want to be able to provide a personal experience for my customers, and Bsports provides that!

Puntos a favor:

The customer support. Every step of the way you have someone who shows you step by step how to find the best solution. Plus it’s intuitive. You think you want to find or use some data and there’s something already set up that allows it!

Puntos en contra:

No PayPal! It was a big adjustment for myself and my users but not a deal-breaker. The initial costs were steep but working with the program month by month and having no hidden costs - I feel like the platform works for me instead of me working for the platform

Alternativas consideradas previamente: Momence y Mindbody

Razones para elegir bsport: They had no customer service. The day I signed my contract I had no one on one contact. The help site is quite confusing and didn’t offer any personal solutions - most thi be s I had to figure out myself.

Software anterior: Eversports Manager

Razones para cambiar a bsport: The personal experience of having everything completely customisable - plus my one-on-one account manager. Jeremy has been incredible!

Extremely negative experience with Bsport

Comentarios: We regret having made the decision to change to Bsport and we have received a lot of negative feedback and complaints from our students and teachers alike about the solution. The solution has a lot of potential but the team at Bsport overpromised and did not act on our feedback - even after 8 months and even as regarded legal compliance issues. Worst of all, Bsport is currently coercing us to sign a new contract about payment liability by having blocked all of our payouts (Stripe payouts go via them first) unless we sign the contract.

Puntos a favor:

The advantage of Bsport, from our studio's perspective, is that it is one of the very few solutions on the market that has APIs with both Urban Sports Club and ClassPass. The templates for automated e-mails that are sent out to your customers (e.g. booking confirmations) are customiseable with your studio logo and colour. From our experience, this is about it when it comes to the advantages of this solution.

Puntos en contra:

Bsport has been very pushy in their sales efforts toward us from the get go, telling us that everything on our priority list would be possible in Bsport. Only once we entered the contract, we gradually learned that most of this actually was not possible, but then it was already too late. We have been customers of Bsport since January 2024 and have now exercised our special right of cancellation. Some key issues with the solution include: - Bsport's solution is non-conform with the German Law for Fair Consumer Contracts, as the software does not offer a cancellation button (we have flagged this for 8 months now and cancelled the contract because of this legal risk). In practice, this means that your students have to e-mail you to cancel their memberships with you - they cannot cancel them themselves. - Our students find the Bsport user interface so non-intuitive that they do not manage to cancel their bookings for a class - we usually have to do this manually for our students. We flagged this repeatedly but no action was taken. - We were told we could generate payrolls in one click with our former system of offering different payouts depending on the source of the student booking. This was a flatout lie. You can only apply one payroll rule per teacher. We had to change our entire studio payment system because of this. - Direct reimbursements of students do not work for us most of the time - we always see an error message and have to reimburse manually (NB: Bsport told us in once case that this is due to SEPA transfer times, but we retried two weeks later and it still did not work). - Our students cannot create an account on Bsport on our via mobile - the layout of the sign-up form in German language is shifted, such that crucial boxes that need to be ticked overlap and cannot be ticked (incl. the Terms and Conditions). We flagged this for 8 months now and no solution has been offered to us other than: Your student needs to sign up via laptop using Chrome. - We have personally found the system extremely complex to use and highly error prone.

Friendly software & team

Comentarios: Overall our clients are happy with the software and we’re not getting any complaints. The system is fairly intuitive and easy to use from our end otherwise the tutorials are short and sweet and the team is ready to answer our queries

Puntos a favor:

The team is very helpful, they allow feedback and they use it to develop the software. We like that it’s a startup who accepts our advice. It’s easy to use and intuitive as a software

Puntos en contra:

The reporting is a little confusing, I don’t like the tabs - would rather see a list only with more filters as to categorize my revenue streams. Would also love if the PoS is less clicks, as it takes time to go through a sale and finally connect to the card reader

Alternativas consideradas previamente: Mariana Tek

Razones para elegir bsport: Mindbody was giving us and our clients a headache. Too many features that are useless and confusing and the platform is not intuitive, it wasn’t easy to get anything done without their help. It’s a dinosaur in need of complete renovation

Software anterior: Mindbody

Razones para cambiar a bsport: Offer was more straight forward and simple, same time zone, more appealing and modern platform, tech founders

Software with many features

Comentarios: I Had some miscommunication with Bsport about the contract conditions, but eventually things were resolved. Overall I think that the software of bsport is good, I would recommend it to big studios with multiple teachers and locations because it can definitely support the need of it.

Puntos a favor:

software itself has great features and is user friendly.

Puntos en contra:

Contract renews automatically every ear and it strictly lasts 12 months, which you need to be aware of yourself.

Visibility of the whole studio in one place

Comentarios: The bsport team were very supportive in the migration process from prepping me for the build-up to post-migration follow-ups to iron out any issues, where I was unsure of settings or how to get something done.
I think the product is great. It is seamless, intuitive and having that integrated view of the business is very valuable from a time and money perspective.

Puntos a favor:

Having shifted from multiple systems to bsport which does it all is much more efficient for managing the business. There is a single source of information. In addition, I can view the info in bsport from different perspectives - by customer, customer behaviour, by pass type, marginal value of teachers etc. These insights allow better decision-making. The platform is intuitive for both the member and the back-office user to navigate.

Puntos en contra:

I wish some of the standard reports, like sales, payments/settlements etc. were pre-setup. Because of being in west coast North America time zone, there are not great time zone overlaps with the support team. I find them responsive when they are in office, but the support isn't available 24/7.

Alternativas consideradas previamente: Momence

Razones para elegir bsport: Clunky, out-dated MindBody where everything feels like it's an afterthought. In Canada, Mindbody don't offer a tap and pay card processing solution. Our newsletter database was in Mailchimp, we had no ability to talk directly to clients who we could see liked to attend a specific class or had a certain pass-type etc. As a result all marketing was unintegrated and untargeted. Our online channel was in Vimeo OTT so Mindbody passes were useless and it was as separate customer database again. Lastly we wanted to add a webshop, like Shopify, which would require yet another inetgeration app between Mindbody and Shopify to keep the records in sync!

Software anterior: Mindbody, Vimeo y Mailchimp

Razones para cambiar a bsport: Momence pricing for the same features was more than double and to be honest at the Momence price point we couldn't afford to switch, but would have just stayed with the cobbled together MindBody platform. Plus Momence doesn't currently offer the webshop functionality or it is very limited in comparison to bsport.

A big fan of Bsport! Highly recommend

Comentarios: Efficient, supportive, forward-thinking, supports my business so well, it has been very well thought through by people who have obviously worked within the industry. Such a fantastic platform and I would certainly recommend! I look forward to all the upgrades you integrate over the years to come. Big thank you! :)

Puntos a favor:

Functionality, the create tutorial videos, it's a simplified and very efficient, streamlined but extensive platform which supports my business absolutely perfectly, the team are so helpful with queries and to expand my business, I feel I've chosen the most supportive platform!

Puntos en contra:

It would be great to have a login for me to see what customers experience so I am able to more easily help their queries. Sometimes steps can be a bit confusing with the tags and ways in which I need to link passes to products to ensure they are sold in the correct usage. However the team have always sorted problems for me very quickly. Also would be great if the calendar linked to my google calendar so i can see bookings that come in live. Would be great if I could have the "hide" option so I can upload month's worth of classes without them going live for booking. The app would be great if I could book people in through that rather than need to use a laptop always.

Alternativas consideradas previamente: Momence

Razones para cambiar a bsport: The fact you guys offered appointments, plus weekly classes and events, plus online library and live classes. You had everything that I needed... Momence links live to Google Calendar though, which I would have really liked to make use of! And they also have more filtering systems for their online products - would be great if you looked into what they offer and run something similar as it had a nice organisation and feels more like online courses, drip fed, which is what I felt was missing from Bsport.

Excellent, would recommend to any gym/client based facility.

Comentarios: Brilliant. The team are friendly and great at setting you up and are quick to get back to you with any issues.

Puntos a favor:

Fantastic customer service and easy to use.

Puntos en contra:

Reporting function could be clearer and a little simpler. If another app could you made for the back office mobile user that would be the final touch to make it perfect.

BSport Feedback

Comentarios: I feel like I'm still learning if it works for me! So far, so good though (:

Puntos a favor:

All of the features are easy to use and the backend looks really friendly! I love that I can have an App Store App, integrate Zoom for easy stream of classes, and also the virtual video library.

Puntos en contra:

My App icon doesn't look good and it still hasn't been changed after months. Sometimes the software glitches but that's not a big deal.

Management System

Comentarios: Up to now good and the online support by [sensitive content hidden] has been amazing.

Puntos a favor:

We like the fact that we have our own branded app and that the platform is personalised to the user.

Puntos en contra:

We would like the booking app to have the management tools in it so that we do not have to go into the back office to work them.

Bsport have the Friendliest customer service I have experienced!!!

Comentarios: It has all been very positive. My account manager François is actually amazing. very very patient with me and I love the personable relations that are apparent with Bsport right from the beginning. Your customer service is off the scale... and that is what I really love.... any booking system will have it's pro's and con's but the people are what make the difference.

Puntos a favor:

I was drawn to Bsport because of the friendly approach. I am not tech savvy so to have friendly people available who are patient with my very basic questions is helpful. Everyone though who I deal with is extremely helpful and I always get my issue resolved simply and smoothly and I do feel very very supported.

Puntos en contra:

The terminology has thrown me. And it's like a rabbit hole. There is so much you can do that it almost puts me off, regarding tags and Smart lists.... Mindbody had simple contracts that made life easier and quicker to set things up on the clients account. This feels very complex to me.... but a reminder that I am not tech savvy.

Good Modern System

Comentarios: Like the overall system, excellent account management support.

Puntos a favor:

Features are good and easy to use. We also have the App which customers love!

Puntos en contra:

I find some of the reporting and marketing functions hard to navigate.

Highly recommend Bsport. User friendly but the team are equally friendly!

Comentarios: great, helpful, easy to onboard, would recommend

Puntos a favor:

User friendly. Back office works well.

Puntos en contra:

price - i feel that the fees are high compared to others

My high hopes for Bsport were totally crushed

Comentarios: the process of setting up and getting data transfered was chaotic and a lot of miscommunication went on, so it was not done properly and took more than three weeks I had to do all my private appointment bookings again by hand as they did not transfer these. Very hard to get the cumstomer support. My difficulties not taken seriously, no apologies, no refund.

Puntos a favor:

I did like the fact you can creat individual auto-reminders for each class, which means I could send the Zoom link in each reminder for the class. Tagging clients can be useful to create groups.

Puntos en contra:

When I bought it, after a very good hard sell by someone who obviously did not know much about the actual functionality, it turned out Bsport did not have some very basic features yet avaikable; they were selling a half built service! I could not create a block of classes which clients could ask to automatically be booked in to; they had to book each class separately and as they were not used to this, I ended up having to manually do this for 98% of mu clients. I lost clients this way as they were so upset about the booking system. They tell me they now have this function, but what use is this for me when I spent £2700 upfront for software that turned out not to be at all functional for me. It also randomly sent out emails in French to clients when nothing had been done in their accounts! The staff have not dealbt with any of my concerns or rectified anything and will not even dicuss compensation a refund.

Overall great platform & supportive team, with a few minor cons

Comentarios: Incredibly smooth integration from our previous software - extremely helpful and attentive team members (thanks [SENSITIVE CONTENT]!) who were a pleasure to deal with and answered all of my questions. Super supportive and responsive team who continue to be so as we have now fully launched. User friendly interface for students to book classes. Nice integration of widgets to our website, professional looking.Reliable system that sends out the livestream / zoom class links to users without problems.Smartlists and tagging to segment members for ad targeting/offers. Marketing looks professional and is easy to create with their drag and drop templates.

Puntos a favor:

Passes: The ability to create a number of different passes / purchase options for students and members. The ability to create a pass and select what the pass can be used for, down to the specific activity. Incredibly easy to customise these options. User-friendly and streamlined class booking/purchasing: From a user perspective, when booking a class students are clearly shown passes they have available to book, and also clearly shown passes they can purchase if they do not own a pass. Unlike other software we have used, this process doesn't redirect users away from the class booking but adds it smoothly into the process. There are far less 'clicks' required than MBO and I believe this encourages a greater amount of booking and less abandoned baskets. It's also very clear to users which passes are available for that class. In the past we had issues with students booking for pre and postnatal classes on passes which did not cover those classes, causing a number of problems. Bsport has helped us resolve this issue.Payroll: Clear and easy to set teacher payment options and to review at the end of the month. Very easy, with one click, to change the payment option if required. In previous software this was a lengthy and time consuming process. Marketing: Setting up automatic triggers and emails/marketing to be sent out from the app, fully customisable.VOD - professional looking, integrated section on the app.

Puntos en contra:

There is no ability to access the backoffice via the app - must be used on desktop / browser. Slightly slow response time on the backoffice - when loading the calendar, making changes to classes, billing customers etc, the load time is less than optimal and slower than other software. Payment process doesn't allow partial refunds (not strictly the fault of bsport but is associated with them). Slightly lengthier/complicated process to make partial refunds. Automatic class emails: If not using the integration with zoom, the zoom link has to be emailed to class participants, which is considered a 'promotional email', so some users may miss this. It has to be sent at least 1hr before class so isn't helpful for students who book last minute. Would be better if this could be 10mins before class. Zoom integration / link email: Using the zoom integration (which itself is very good), but does mean we have to close online class registration 20 minutes before the class begins, so that the system can email the zoom link 15 minutes prior to class. At our studio we have a lot of students who like to book last minute and this prevents them from doing so. Would be better if this could be sent out 5 minutes before class.

Alternativas consideradas previamente: Momence

Razones para elegir bsport: Too many problems with Mindbody. Unable to purchase online class passes via their app. Zoom class links failing to send to some users without resolution / a clear reason why.

Software anterior: Mindbody

Razones para cambiar a bsport: Studiogrowth did not have an appMomence was too expensiveConfidence with bsport as several other studios in East London were using them.

Great

Comentarios: Extremely good

Puntos a favor:

Since I started to use this software all my bookings and paiements for classes are much easier!Great for my Pilates studio!Extremely easy and intuitive to use.The staff team is amazing and always ready to help us!

Puntos en contra:

It takes a while to set up everything because it’s you that does it from the scratch

Alternativas consideradas previamente: Mindbody

Razones para cambiar a bsport: Tried Mindbody and it was too complicated and to expensive

Click & Go booking platform

Comentarios: The quick personal service from BSport made me feel as a newbe that everything went smoothly. All the further options they offer inspired me and motivates expansion.

Puntos a favor:

The Google feel template that makes it enjoyable to use. It's instantly recognisable. It's also build for future growth with more functions and helpful tools.

Puntos en contra:

For small businesses it's pricey - perhaps a package deal for this group could be added.

Think twice before using this software.

Comentarios: The team was unable to carry out a migration from our current software (schedule house) even though they assured us they would be able to during the sales call.They ended up manually transferring the data in the end which lacked so many of our data. We were not able to launch as per the scheduled date but they went ahead and charged us anyways. The management hasn't been supportive at all.Think twice about using this software. So many essential features are lacking on this platform.

Puntos a favor:

The design of the software from client side

Puntos en contra:

we do NOT recommend this software to ANY business. There are several other softwares available that are easier to use and for the same if not less rate. There are so many essential features this software is lacking, not to mention that there is no app for the staff.if you have a retail section then this software cannot support it. The reporting is super complicated, so if you are a studio which has it's finances in check then this software is not recommended.You are also unable to assign permissions to staff which is a basic feature on any other softwareThe software VERY OFTEN lags, which makes is inoperable.

ADVHQ takes on bsport

Comentarios: Still new to the platform but loving it [sensitive content hidden] in particular is AMAZING

Puntos a favor:

Ease of useSimple branding Help and support of onboarding team

Puntos en contra:

Migration process always a little tricky!