¿Quién usa SugarSell?
SugarCRM es una oferta de aplicación y plataforma de CRM horizontal dirigida a clientes que buscan soluciones muy fáciles de usar y que faciliten la gestión de incluso los procesos de cliente de extremo a extremo más complejos.
¿Qué es SugarSell?
Implementado por 2 millones de personas en más de 120 países y galardonado con el premio PC Mag Business Choice Best CRM Software Award por cuarto año consecutivo, es uno de los software de CRM que los lectores más recomendarían a sus colegas.
Sugar es para los disruptores, los innovadores y los visionarios. Sugar ofrece una de las mejores experiencias de cliente en el sector, una interfaz simple y una plataforma de personalización intuitiva.
Información sobre SugarSell
SugarCRM
http://www.sugarcrm.com
Fundada en 2004
Resumen de precios de SugarSell
SugarSell dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de SugarSell está disponible a partir de 40,00 US$/mes.
Precio inicial
40,00 US$/mes
Versión gratuita
Sí
Prueba gratis
Sí
SugarSell deployment and support
Asistencia
- En horario ininterrumpido (atiende un representante)
- Horas laborables
- En línea
Implementación
- Instalado: Mac
- En la nube, SaaS, web
- Instalado: Windows
- Móvil: nativo de iOS
- Móvil: nativo de Android
Formación
- En persona
- En directo en línea
- Seminarios web
- Documentación
Funciones de SugarSell
Herramientas de administración de leads
- Búsqueda de clientes potenciales
- Captura de clientes potenciales
- Distribución de clientes potenciales
- Evaluación de clientes potenciales
- Generación de clientes potenciales
- Gestión de campañas
- Gestión del pipeline
- Segmentación de clientes potenciales
- Seguimiento de fuentes
- Seguimiento de interacciones
Sistemas automatizados de ventas
- Base de datos de clientes
- Generación de propuestas
- Gestión de campañas
- Gestión de canales
- Gestión de clientes potenciales
- Gestión de comisiones
- Gestión de contactos
- Gestión de contratos
- Gestión de llamadas
- Gestión de oportunidades
- Gestión de ventas sobre el terreno
- Gestión del territorio
- Marketing por correo electrónico
- Métricas de rendimiento
- Previsión de ventas
- Seguimiento de recomendaciones
Software CRM
- Acceso móvil
- Almacenamiento de documentos
- Evaluación de clientes potenciales
- Generación de clientes potenciales
- Gestión de tareas
- Gestión del territorio
- Integración de automatización de marketing
- Integración de chat interno
- Integración de redes sociales
- Marketing por correo electrónico
- Presupuestos y ofertas
- Segmentación
- Sistema de calendarios o recordatorios
Software CRM online
- Análisis de atención al cliente
- Búsqueda
- Catalogación y categorización
- Chat en vivo
- Control de respuestas por correo electrónico
- Gestión del conocimiento
- Métricas de rendimiento
- Portal de autoservicio
- Seguimiento de asistencia al cliente
Software de gestión de contactos
- Base de datos de contactos
- Búsqueda de clientes potenciales
- Búsqueda/filtro
- Contactos compartidos
- Gestión de clientes potenciales
- Gestión del pipeline de ventas
- Importar/exportar contactos
- Segmentación
- Seguimiento de interacciones
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Opiniones de SugarSell
Read all reviewsOverall rating
Average score
Victoria G.
-
Valoración global5 /5
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Facilidad de uso2 /5
-
Funcionalidades4 /5
-
Asistencia técnicaSin valoración
-
Relación calidad-precio5 /5
-
Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 12/2/2019
"Excellent Community CRM"
Comentarios: SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and has enough functionality to enable me to record all the key data that I need. The ability to self-host the platform is fantastic, because it helps keep costs down, and when you work on a small-scale, you don't need all of the processing power of a paid hosted solution. Definitely a great option if you have the savvy to install and maintain your own instance on your web server.
Puntos a favor: I used the self-hosted community CRM for several years for my own music business. It has a ton of functionality that matches a lot of the basic features you find in Salesforce Classic. It's a great tool for keeping track of client data, deal tracking, etc. It's also nice to be able to self-host the platform as well as it's a lot more affordable than using a paid SaaS solution.
Contras: SugarCRM Community Edition looks pretty dated. If you don't have a lot of experience with the typical CRM data model concept, it can be hard to figure out how to use the system. The interface could be modernized to make it easier to navigate and find your way around. Another downside to being the Community Edition is that you need to know how to install and maintain the platform on your own server, but this is also a plus if you do have these skills.
- Fuente de la reseña
- Publicado el 12/2/2019
Usuario verificado
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Valoración global5 /5
-
Facilidad de uso4 /5
-
Funcionalidades4 /5
-
Asistencia técnica4 /5
-
Relación calidad-precio5 /5
-
Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 26/5/2019
"Indeed a great CRM with effective results"
Comentarios: Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive.
Puntos a favor: I am using it for more than three years and like almost everything about it. This CRM is very easy to use because of its simple design and easy to use user interface. I like the way SugarCRM provides reports and dashboards which is very easy to understand. SugarCRM provides secruity of data and information and now I can handle the different campaigns, create a different campaign for anyone and even get a complete picture of it very easily.
Contras: I would like to highlight one thing that I dislike about it which is its overall cost. A small organization may not afford this CRM but overall it is worth to spend on it.
- Fuente de la reseña
- Publicado el 26/5/2019
Usuario verificado
-
Valoración global5 /5
-
Facilidad de uso4 /5
-
Funcionalidades5 /5
-
Asistencia técnica4 /5
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Relación calidad-precio5 /5
-
Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 28/9/2020
"The new Sugar can go head to head and surpass the greats"
Comentarios: As a marketer, I use Sugar to track how our leads and contacts interact with our marketing content, as we've integrated the CRM with Sugar Market, our marketing automation software.
Puntos a favor: Customization - pretty much anything you want to achieve with CRM can be done with Sugar, regardless of company size or industry. Integrations - Sugar can be connected to a vast library of software with out-of-the-box and partner-built integrations.
Contras: The admin panel can be improved from a UI/UX point of view. It's one of the areas where Sugar hasn't been updated in a while.
- Fuente de la reseña
- Publicado el 28/9/2020
Josh B.
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Valoración global3 /5
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Facilidad de uso3 /5
-
Funcionalidades2 /5
-
Asistencia técnica2 /5
-
Relación calidad-precio3 /5
-
Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 16/3/2017
"SugarCRM Review - Walz Scale"
Comentarios:
We have been using Sugar for several years, but only in the past six months have we really dug down to fully utilize the software. The tool is fairly simple to use, I like the reporting functions, but the feedback I get from my sales team is that it is just 'clunky' to use. I'll give you one little example. For the Opportunity 'Actual Closed Won' date, I found through coming across some bad sales data for the month, that if you close a sale in January, and that same month you mark it as Closed Won. But lets say in March you want to go in and add a note to the description. Once you edit that note, (thus changing the Modify date) you autimatically changed the 'Actual Closed Won' date to March. Really messes up sales reports! When I contacted Sugar, there really wasnt an easy fix. We found SierraCRM (third part software) and Bill Convis from there helped with a solution to this problem. We have now purchased this software and believe that this will help take us to the next level of using Sugar. Sugar Support via email is usually pretty prompt, but as far as hearing from our 'Account Manager', just 2 weeks ago was the first time I heard from someone regarding our account. At that point, I had already reached out to SierraCRM, so I did not need anything from Sugar.
To summarize: Great tool, though a little clunky, but the price is not bad. Customer service could be improved, especially for companies like us who are invested in the process, and just need some help taking our sales process to the next level. Thanks!
Puntos a favor: I like the Online (sugar on demand) that allows Sugar Support to get into your software and look and something you may be struggling with, like reports...
Contras: Design is little clunky. Think with some improvements, it might be easier to convert leads, update opportunities. Need less clicks!
- Fuente de la reseña
- Publicado el 16/3/2017
Kathryn G.
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Valoración global4 /5
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Facilidad de uso4 /5
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Funcionalidades5 /5
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Asistencia técnica5 /5
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Relación calidad-precioSin valoración
-
Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 6/8/2020
"Building Account Information with Details"
Comentarios: My experience has been positive. Sugar is easy to navigate.
Puntos a favor: The description feature is great. You can add details & links for for the opportunity. Colleagues have said how much they appreciate the extra information and save how much research time having this all in one location has saved them.
Contras: Searching opportunities can be challenging unless you customize the search criteria for each individual search.
- Fuente de la reseña
- Publicado el 6/8/2020
