Prophet CRM

Puntos a favor: Scale-ability and the capability to mold to a lot of different companies business models. The vendor is good about fixing issues quickly but sometimes difficult to distinguish between an actual error and a company specific business process. There are a ton of purchasable add-on's from third parties that can and do make this a wonderful software if you have the money.

Contras: Slow to implement vendor driven Idea's Network from user ideas. The product feels extremely slow once you get used to running the system and is glitchy because of the method chosen to release updates and advancements. Vendor Runs a continuous improvement program with multiple releases a year so as they are designing new features at the same time they are cleaning errors and glitches rather than waiting a long time for advancements and a rock solid release. This could also be considered good and bad if you need an advancement, you don't have to wait! Since this software can mold to a large variety of business models it can make training difficult and long due to the complexities of the software's advanced features.

Puntos a favor: As the IT Manager for Sherwood Lumber, my responsibility is to insure the software runs smoothly and the data integration with our ERP system works correctly. The software has had very few problems. We have been able to leverage the data integration capabilities of Prophet to provide important information from our ERP system to the sales people out in the field on their cell phones and other mobile platforms. They can manage Customer information on their mobile device and changes get updated in our ERP system, which keeps our Customer Contact information accurate. Our managers are able to monitor activities in the CRM to get a better feel for the interaction between our sales people and our customers and we are able to better organize our corporate marketing because of the data we are able to collect with Prophet. The people at Prophet have been great to work with. Both their sales and technical staff are knowledgeable and professional.

Contras: I have no specific complaints about Prophet specifically. The software platform fits our CRM needs and Prophet supports us well.

Comentarios: Prophet has dramatically increased our speed to quote & has given us more visibility on what is in the pipeline. The workflow manager has been useful for follow up.

Puntos a favor: The integration into outlook makes it very easy to use. The customization aspect also allowed us to make it relevant to our niche industry.

Contras: Sometimes it crashes when I am inputting information. When this is an issue support is usually quick to help.

Comentarios: Overall very positive experience. The support has been great. We now have an easy to use CRM that lives in our email client that is always used.

Puntos a favor: The CRM is an integrated part of Outlook. If you didn't know better, you'd think it is a feature of Outlook.

Contras: It's only available on PCs. There are so many possibilities that it can be overwhelming.

Comentarios: Overall excellent with ready support!

Puntos a favor: Easy integration with Outlook. Intuitive data entry and reminders. Easy for everybody to see what's going on in their areas.

Contras: Really needs Windows 10 to operate Best. bogs down with Windows 7. Reports can be difficult to program for transfer to company systems.