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¿Qué es RMS Cloud?

RMS ofrece un innovador sistema de administración de propiedades basado en la nube, diseñado para complejos turísticos y hoteles de servicio completo, limitado y de autoservicio. Maximiza ingresos, ahorra tiempo y dinero y mejora la experiencia de los huéspedes gracias a un software adaptado para satisfacer las necesidades únicas de administración de propiedades y ayudar a lograr tus objetivos operativos. Este software ha ayudado a miles de propiedades a aumentar las reservas, conectarse con los huéspedes y administrar sus negocios de hostelería de manera eficiente y rentable. Descubre cómo RMS puede crecer contigo y lograr el éxito.

¿Quién usa RMS Cloud?

Parques y campamentos para autocaravanas, hoteles/moteles/cabañas/albergues de pequeños a medianos, puertos deportivos, viviendas corporativas, apartamentos con servicios, alquileres vacacionales, parques estatales, propiedades gubernamentales.

RMS Cloud Software - 1
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Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opiniones de RMS Cloud

Evaluación media

General
4,4
Facilidad de uso
4,2
Atención al cliente
4,5
Funcionalidades
4,3
Relación calidad-precio
4,3

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
58%
4
31%
3
7%
2
2%
1
2%
Elizabeth
Elizabeth
Executive Assistant en EE. UU.
Usuario de Linkedin verificado
Ocio, viajes y turismo, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

One of the Best Reservation softwares!

5,0 hace 3 años

Comentarios: This has been easy to use and easy to navigate. The support team is literally a click away and has helped get everything set up and switched over from our old system.

Puntos a favor:

I love how easy it is to navigate and that there are several different ways to make a reservation, as well as look up a reservation.

Puntos en contra:

When you sign up for the beta version of the dashboard, it does not allow you to change the location. It stays stuck on somewhere in Florida, which is frustrating when you try to tell the weather to a guest.

Respuesta de RMS

hace 3 años

Hi Elizabeth, thank you for sharing this glowing review of RMS! We're thrilled to hear that you're enjoying the software and finding it easy to navigate. With the beta dashboards, if you click the pencil icon in the top left, that will let you change the weather location. Let us know if this isn't working for you and the team will investigate. -Hayley

Sunny
General Manager en Australia
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: SoftwareAdvice

Excellent product with even better Customer Support.

5,0 hace 2 semanas Nuevo

Comentarios: As with any product, each new version has its learning curve but in the case of RMS the learning curve is quite gradual as the product works so well, and if you know what its supposed to do, it just makes sense. And, if you need to, their Support Team is simply amazing!

Puntos a favor:

Ease of use, easy to train new staff on. Setup or rates and channel management are much easier vs other systems used previously.

Puntos en contra:

Hard to say as I really enjoyed working with the product, all the way back from a server-based version in 2007

Bruce
Manager en Australia
Contabilidad, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

RMS Training or the lack of!

3,0 hace 4 años

Comentarios: New to the business 18 months ago and not soo young! we are looking forward to a break however, our biggest worry is leaving the park with someone because of RMS? - I think that we need a package named RMS Lite "Caravan/Holiday Park friendly) and someone to install and train the trainee face to face.

Puntos a favor:

Once you understand it - it can be useful however, it is impossible to recommend that has you afraid of it!!

Puntos en contra:

Hard to understand/use and achieve the most out of the programme - lack of one to one training and follow up by the company to support - train and help the users - over the web based training lacks understanding of the trainee - face to face you can see and check for understanding of the trainee. I am sure that more attention is required in this area so that the users can achieve a greater understanding and not be afraid to use the product features ---- please check with other users as I am sure that you will enhance the reputation of your brand and gain far more than loyal users.

Respuesta de RMS

hace 4 años

Hi Bruce! Thank you for leaving a review, I followed this up with support who let me know they reached out to you and assisted you with your queries. They might have mentioned this, but we'll soon be launching RMS University, a self-paced learning platform that will include a range of modules, from beginner through to advanced. We also have our help centre knowledge base that features articles, visual guides, webinars and videos to help you out with different topics. You can access it here: https://helpcentre.rmscloud.com/ Thanks!

Lan
Owner en Australia
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: SoftwareAdvice

Great property and channel management web-based app

5,0 hace 3 meses

Comentarios: Absolutely stunning app for accommodation providers.

Puntos a favor:

Love all the features you guys keep building and upgrading. There are abundant of features that I might not have used or experienced. They design it fit a wide range of properties from caravan park to 5-star resort. [sensitive content hidden] is a great [sensitive content hidden].

Puntos en contra:

Nothing should be complained about. They are simply free of faults.

Debbie
Director en Nueva Zelanda
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

great features, cumbersome to use, set up is a nightmare

4,0 hace 3 años

Comentarios: As far as managing straight forward reservations, it does the job for us. I can see the potential of numerous features, but it's mostly wasted in our small mom and pop company. If we wouldn't lose our customer history and it wasn't such a pain to migrate our database, I'd find something that is easier for me to use.

Puntos a favor:

The triggered correspondence and ability to send SMS to our in house guests are great features. Some of the reports are very helpful.

Puntos en contra:

It's cumbersome to set up, not intuitive, I find it far more difficult to set up new rates or make changes in set up than our previous 2 reservation systems. I'm not techy, and would not recommend it to anyone unless I know they are tech savvy.

Respuesta de RMS

hace 3 años

Hi Debbie, thank you for leaving an honest review. We're really pleased to hear that you like the triggered SMS capabilities and find that useful in the running of your holiday park. For setting rates, this help centre article explains all the different rate types in a visually appealing, step-by-step way which might be useful to you: https://helpcentre.rmscloud.com/rate-setup/rates-overview The RMS system is pretty robust and can take some time to get familiar with. We'd love to help you navigate and utilise the features that will benefit your business - please feel free to call us any time or log a service request, and our friendly support team will be happy to help. Alternatively, we have over 100 bite-sized video tutorials on YouTube that show you how to use popular elements of the system: https://www.youtube.com/channel/UCF60pnsOHpe0JPDLPrcRBJg Hope that helps! Hayley