Provide Support Live Chat

Provide Support Live Chat

Por Provide Support

¿Quién usa Provide Support Live Chat?

We are serving businesses and organizations from a variety of industries such as E-Commerce, Education, Tourism & Hospitality, Auto Sales, Car Rental, Consulting, Insurance, Financial, Government, etc

¿Qué es Provide Support Live Chat?

Provide Support is a website chat and monitoring solution for online support enabling proactive chat invitation, push pages, call transfer, canned answers, chat session logs, encrypted chats, visitor's geo location, referrer and more. Browser-based and Windows operator client. Fully customizable chat window to fit your website design. No plug-ins or software installation required on customer's side. Easy to setup, easy to use. Fully functional 10-day free trial.

Información sobre Provide Support Live Chat

Provide Support

http://www.providesupport.com

Fundada en 2003

Resumen de precios de Provide Support Live Chat

Provide Support Live Chat no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de Provide Support Live Chat está disponible a partir de 8,25 US$/mes.

Precio inicial

8,25 US$/mes

Detalles de precios

https://www.providesupport.com/prices/index.html

Versión gratuita

No

Prueba gratis

Implementación

Instalado: Mac

En la nube, SaaS, web

Instalado: Windows

Móvil: nativo de iOS

Móvil: nativo de Android

Formación

Documentación

Asistencia

En horario ininterrumpido (atiende un representante)

En línea

Funciones de Provide Support Live Chat

Software de chat en directo
Chat proactivo
Creación de marca personalizable
Formulario sin conexión
Geofocalización
Integración de terceros
Respuestas prediseñadas
Seguimiento de visitantes de la web
Transferencias/enrutamiento
Uso compartido de la pantalla

Opiniones de Provide Support Live Chat

Mostrando 5 de 25 opiniones

General
4,6/5
Facilidad de uso
4,8/5
Atención al cliente
4,7/5
Funcionalidades
4,3/5
Relación calidad-precio
4,8/5
Lisa H.
Customer Service Representative
Administración educativa
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 15/1/2018

"Easy to use interface. Intuitive to new users. "

Comentarios: I get to talk to my customers and help rectify any problems or concerns they may have.

Puntos a favor: I was apprehensive about using this chat platform as I had never used one before. It is simple and easy to learn. The icons are clearly understandable. You can see who is online and available as an operator. It shows when someone is typing which is so helpful. You know that someone is replying. I was very happy to learn this program and use it at work.

Contras: I would love a little more color and perhaps photos so they can see who they are talking to. It's a great platform, but could use a little updating in style and colors. The functionality is fantastic, no improvements needed there.

Respuesta de proveedores

por Provide Support el 17/1/2018

Hi Lisa,
We appreciate your review and we are happy that our product serves you well.
Thank you.
Regards,
Provide Support Team

  • Fuente de la reseña 
  • Publicado el 15/1/2018
Peter R.
Director of Marketing
Artículos deportivos, 51-200 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    3/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 22/8/2019

"Good, simple chat program"

Comentarios: Provide support is exceptionally easy to use for a customer service agent which is the primary reason we chose to use it. The well designed chat console enables our representatives to handle more chats simultaneously while maintaining high standards of service.

Puntos a favor: The no-nonsense interface makes it easy for CSRs to conduct multiple chats without anything slipping through.

Contras: I would like to have an automatic chat prompt with trigger options based on page depth and time on site. I would also like an option to integrate Provide Support with our ticketing system and CRM to better tie chat sessions with customers and orders as well as making it easier to find customer info post-purchase.

Respuesta de proveedores

por Provide Support el 27/8/2019

Thank you for your kind review, Peter. We really appreciate you taking the time out to share your experience with us. We will inform our developers as for these features you mentioned.

Sincerely yours,
Provide Support team

  • Fuente de la reseña 
  • Publicado el 22/8/2019
Olga S.
Account manager
Software informático, 51-200 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    3/5
  • Facilidad de uso
    3/5
  • Funcionalidades
    3/5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    3/10
  • Fuente de la reseña 
  • Publicado el 9/1/2018

"used it before Livechat. livechat is far more easy and user friendly "

Comentarios: possibility to support our customer online
oh yes i recall the incoming chat ringing was awful!!!

Contras: there was no possibility to transfer chat to another person, only invite and you have to sit together in the room, makes no sense, only distraction

Respuesta de proveedores

por Provide Support el 17/1/2018

Hi Olga,
Thank you for your review about our product. We appreciate your honest opinion. Thank you for your remarks as well, we would like to clarify some things:
- There's no requirement to stay in the chat room. You can transfer the chat by inviting an operator and leave the room.
- Though there is no option to customize sounds directly from the live chat console, this is still possible and our support team has a solution. We value the comfort of our customers.
Our customer service team is always available and glad to assist with any questions our customers have.
Thanks again. We appreciate your time.
Regards,
Provide Support Team

  • Fuente de la reseña 
  • Publicado el 9/1/2018
Don B.
Owner
Sector textil, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 15/8/2019

"Great Customer Chat Software Packed with Features"

Comentarios: I needed a way to monitor traffic and communicate with customers more efficiently so convert traffic to sales. Provide Support does with easily and does not cost too much to operate from month to month.

Puntos a favor: I like how easy it is to set up and use the software. Integration with our web host was quick and simple. I am able to monitor traffic on the site as well as communicate with my customers anytime as I have it on my desktop as well as Ipad and Iphone.

Contras: I wish it would have a timer setting so that I can have myself available during certain hours. If you walk away from the desk (which i am contantly doing ) and forget to mark away or log off then you can miss the chats

Respuesta de proveedores

por Provide Support el 16/8/2019

Thank you for your positive review, Don!
We really appreciate you taking the time out to share your experience with us. There is an idle detection feature with the desktop Console. It can switch to Away automatically after X mins of mouse/keyboard inactivity. Set a timeout in the Console menu Tools / Options / General

Regards, Provide Support team

  • Fuente de la reseña 
  • Publicado el 15/8/2019
Lucian R.
Technical Support Manager
Servicios jurídicos, 201-500 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 11/12/2019

"Excelent Service"

Comentarios: I love using it and setting it up. We now have 3 accounts with you.

Puntos a favor: That it is easy to use and implement. [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] are always readily available to assist. I do however would like some reporting functionalities added to the chat support dashboard. Would be of great help. Its the only thing Provide Support lacks.

Contras: There is no reporting functionalities. This will make your software world number 1.

Respuesta de proveedores

por Provide Support el 17/12/2019

Thank you for your kind review, Lucian!
We really appreciate your feedback.
We are currently working on reporting feature and hopefully it will make our software world number 1 :)

  • Fuente de la reseña 
  • Publicado el 11/12/2019