Por SurveyMonkey

4.5 / 5 3187 reseñas

¿Quién utiliza este software?

Grant-making organizations of all shapes and sizes, including foundations, academic institutions, government agencies and corporations.

Valoración media

3187 reseñas
  • En general 4.5 / 5
  • Facilidad de uso 4.5 / 5
  • Atención al cliente 4.5 / 5
  • Funciones 4.5 / 5
  • Relación calidad-precio 4.5 / 5

Detalles del producto

  • Precio de partida $26/mes
  • Versión gratuita
  • Prueba gratis
  • Implementación En la nube, SaaS, web
    Móvil: nativo de iOS
    Móvil: nativo de Android
  • Formación En directo en línea
    Seminarios web
  • Asistencia En horario ininterrumpido (atiende un representante)
    Horas laborables
    En línea

Datos del proveedor

  • SurveyMonkey
  • Fundada en 1999

Sobre SurveyMonkey

As the world's #1 survey software, our goal is to help you run surveys that collect actionable insights for making the right decisions. Whether you're new or experienced in creating surveys, leverage our platform to ensure success. Our resources include hundreds of questions and survey templates built by our team of survey methodologists, in addition to advanced survey design and analysis features that allow you to fully utilize every response.

Funciones de SurveyMonkey

  • Admite archivos de audio, imágenes y vídeo
  • Biblioteca de preguntas
  • Encuesta móvil
  • Encuesta sobre sitio web
  • Herramientas de análisis de datos
  • Lógica de exclusión
  • Marketing por correo electrónico
  • Rama de preguntas
  • Recolección de respuestas sin conexión
  • URL de encuestas personalizadas
  • Análisis estadístico
  • Benchmarking
  • Cara a cara
  • Correo electrónico/en línea
  • Formato en papel
  • Gestión de datos
  • Gestión de encuestas
  • Gestión de indemnizaciones
  • Gestión de muestras
  • Gestión del panel
  • Por teléfono
  • Admite archivos de audio, imágenes y vídeo
  • Cuestionarios de respuesta múltiple
  • Distribución de correo electrónico
  • Herramientas de análisis de datos
  • Herramientas de presentación
  • Lógica de exclusión
  • Preguntas y respuestas
  • Recopilación de comentarios
  • Seguimiento de resultados en vivo
  • Sondeo por teléfono
  • Sondeos SMS
  • Sondeos en línea

Las reseñas más útiles de SurveyMonkey

Professional Survey Creator

Traducir con Google Revisado el 10/1/2018
Edward M.
Jefe de Marketing
1001-5000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
Fuente: SoftwareAdvice
En general
4 / 5
Facilidad de uso
5 / 5
Características y funcionalidad
5 / 5
Asistencia técnica
4 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Survey Monkey has benefited the company that I work for because it allows us to quickly create surveys that are professional and that make it easy for people to respond. The feature that allows you to filter responses has been one of the most beneficial for my company as it helps us to ensure the people that respond to our surveys are the intended audience. For example, if we want to survey supervisors, Survey Monkey allows us to have the first question of a survey ask if the respondent is a supervisor. If the respondent answers no, that they aren't a supervisor, we can immediately have them directed to a thank you page that explains how we appreciate them taking the time for the survey but that at this time we are only seeking responses from current supervisors. It has been a feature that has helped increase survey response accuracy and save the time of those people who are responding because if they aren't the audience we are looking to survey, we immediately filter them out with the first question so they aren't wasting their time responding and so that we aren't wasting time sorting responses that aren't valid four our purposes.

Puntos a favor: The thing about Survey Monkey that I like best are its survey templates. Survey Monkey has so many templates of surveys that are professionally built and designed. The questions that are in the templates are diverse, educated and are all designed with the purpose of the survey in mind. Each question in the templates have its own purpose and is important for the bottom line. I like that if you want to use a template but don't want a specific question or you want to add an additional question or edit an existing question - you can. Survey Monkey's templates are fully customizable.

Contras: I do not like that the Survey Monkey logo and branding appear on all surveys that you create with Survey Monkey. The branding even appears in most of the paid versions of Survey Monkey. I think that - especially if you are paying for an account, that you should be able to opt-out of having the Survey Monkey advertising or branding on your surveys. This is important because when you distribute a survey, you do so with the intention of getting as many responses to the survey as possible. In order for people to participate in surveys - especially electronic surveys, they must trust the source. I have found that many people are concerned when responding to electronic surveys that their answers or personal information will be shared. With the Survey Monkey branding - especially for people that are not familiar with Survey Monkey, it could decrease the likelihood of people trusting the source and responding. I think that all versions of Survey Monkey - even the free account - should have the option to remove the branding. However, I especially think that the paid accounts should have the option to remove the branding.

Useful, but awkward

Traducir con Google Revisado el 10/1/2019
Mary D.
Managing Attorney
Práctica de la abogacía, 13-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
En general
3 / 5
Facilidad de uso
3 / 5
Características y funcionalidad
Asistencia técnica
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Overall, a great option to allow many people to have the desired input at their convenience.

Puntos a favor: People can use this online immediately. The survey setup user may need a minute to decide how to lay out their survey with the limite options available, but actually creating the surveys can start right away. Respondents don’t have to sign up for anything, which means an excellent response rate.
The survey options allows for open-ended responses, which many other programs do not. You can also limit answer choices, and determine if a question requires an answer or can be skipped.
The program will let you determine if the survey closes out at a certain time, or after a certain number of responses, or after all invited respondents have answered. An email notification updates the surveyor on the status of responses.

Contras: An option to rank answers would be a huge advantage, letting the surveyor determine whether all answers need to be included in the ranking. (“Of these 5 entrees, please rank your choices, making an ‘x’ for any that are not options for you at all.”)
A preset “scheduling survey” option would be very useful, especially if it allowed ranking of answers. I personally use SurveyMonkey most often to help set meeting dates, times and locations for professionals with divergent schedules.
It could be much easier to repeat a question in setup so the next question will have the same setup, answer options, an phrasing as the prior. This option would allow quicker & more consistent survey question setup.
I find the current version awkward for sending the survey to specific recipients, moreso than in prior versions. It can be done successfully without too much trouble, but the screens and fields and directives were unclear and not as user-friendly.

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