ChannelAdvisor Enterprise

¿Quién usa ChannelAdvisor Enterprise?

Marcas y comercios minoristas líderes que buscan interactuar con los consumidores en todo el viaje de compra, ampliar su alcance en todos los mercados y mejorar el cumplimiento.

¿Qué es ChannelAdvisor Enterprise?

ChannelAdvisor (NYSE: ECOM) es una plataforma basada en la nube para comercio electrónico cuya misión es conectar y optimizar el comercio electrónico mundial. Durante casi dos décadas, ChannelAdvisor ha ayudado a más de 2700 marcas y comercios minoristas en todo el mundo a mejorar su rendimiento online ampliando los canales de venta, conectándolos con consumidores de todo el mundo, optimizando sus operaciones para obtener un rendimiento óptimo y proporcionando analíticas prácticas para mejorar la competitividad.

Información sobre ChannelAdvisor Enterprise

ChannelAdvisor

http://www.channeladvisor.com

Fundada en 2001

Vídeo de ChannelAdvisor Enterprise
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Resumen de precios de ChannelAdvisor Enterprise

ChannelAdvisor Enterprise no está disponible en versión gratuita y no ofrece prueba gratis.


Versión gratuita

No

Prueba gratis

No

ChannelAdvisor Enterprise: implementación y asistencia

Asistencia

  • En línea

Implementación

  • En la nube, SaaS, web

Formación

  • En persona
  • En directo en línea
  • Seminarios web
  • Documentación

Funciones de ChannelAdvisor Enterprise

  • Acceso móvil
  • CRM
  • Equipamiento
  • Gestión de SEO
  • Gestión de ingresos
  • Gestión de inventarios
  • Gestión de opiniones
  • Gestión de promociones
  • Gestión de varias tiendas
  • Marketing multicanal
  • Marketing por correo electrónico
  • Modelos
  • Seguridad de datos

Lista completa de Plataformas de comercio electrónico

  • Análisis de canales
  • Control de inventario
  • Gestión de campañas
  • Gestión de clientes potenciales
  • Gestión de incentivos
  • Gestión de oportunidades
  • Gestión de pedidos
  • Gestión de productos
  • Gestión de revendedores
  • Gestión de socios

Lista completa de Software de gestión de canales

  • CRM
  • Comercio electrónico
  • Creación de informes/análisis
  • Gestión de comisiones
  • Gestión de empleados
  • Gestión de ingresos
  • Gestión de mercancías
  • Gestión de pedidos
  • Gestión de órdenes de compra
  • Marketing por correo electrónico
  • Pedido por correo
  • Programa de fidelización
  • Varias ubicaciones

Lista completa de Software de gestión para el comercio minorista

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Opiniones de ChannelAdvisor Enterprise

Todas las opiniones

Calificación general

3,7/5

Evaluación media

Facilidad de uso 3,5
Atención al cliente 3,1
Funcionalidades 4,1
Relación calidad-precio 3,1

Evaluar software

Comparte tus experiencias con otros compradores de software.

¡Escribe una reseña!
Cynthia Q.
MultiChannel Marketing & eCommerce Director
Comercio minorista, 51-200 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5 /5
  • Facilidad de uso
    4 /5
  • Funcionalidades
    5 /5
  • Asistencia técnica
    3 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 26/11/2019

"If you sell on more than one marketplace, you need this software"

Comentarios: We needed to solve a labor issue of trying to post a product/SKU on multiple different marketplaces without having to go to each one and use their particular interfaces.
Channel Advisor simplifies all of that, and allows us to mainstream our postings from a central repository.
Also, CA manages inventory across all channels, so you don't run the risk of overselling.
Built in repricing tools let you automatically adjust your pricing to match marketplace trends and win the sale within your guidelines. Business rules let you be as complex as you want in defining those guidelines. Overall, this is an extremely robust (and scale-able) system that allows you to customize and manage listings, pricing, inventory and more from one place.

Puntos a favor: Incredible versatility, allowing us to list a large catalog of products across multiple marketplaces with minimal effort.
Centralized and customizable product data management allows for maximum exposure with minimum labor.
CA keeps up with all the latest requirements and mapping changes from each marketplace, so you don't have to.

Contras: My only con for this software isn't the software itself - it's the support.
Support requests can take a long time to get addressed/resolved. Almost all have to be escalated, which takes days if not weeks.

  • Fuente de la reseña 
  • Publicado el 26/11/2019
Moshe D.
Director
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    5 /5
  • Facilidad de uso
    3 /5
  • Funcionalidades
    5 /5
  • Asistencia técnica
    3 /5
  • Relación calidad-precio
    4 /5
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 20/9/2019

"Powerful software but Expensive and hard to learn"

Comentarios: The software is built with a long term vision but they should make it more affordable by offering it at a lower price to more customers. They also need to provide more guidance in the best way to implement the software

Puntos a favor: Very customizable, has a beautiful interface, and is built with powerful features including rules, look up lists, limitless product attributes, data mapping, and more. Also has great features for each marketplace, including Amazon Advertising with automatic bidding and rules, repricing, a price gird which shows your price and competitors offer and your sales history which is great for monitoring your competitors in one dashboard

Contras: TONS of setup work. I spent almost a year setting up all the different features and rules for my business. Zero guidance is provided on best way to setup your system. support is slow, sometimes taking 3 days to respond to a ticket. help pages are not detailed. product is way more expensive then cheaper alternatives such as Ecomdash.
They dont have an easy way to integrate with quickbooks or other accounting software, SellerCloud does.

Respuesta de proveedores

por ChannelAdvisor el 25/9/2019

Moshe,
Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

  • Fuente de la reseña 
  • Publicado el 20/9/2019
Randy B.
Owner
Muebles, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
  • Valoración global
    3 /5
  • Facilidad de uso
    4 /5
  • Funcionalidades
    4 /5
  • Asistencia técnica
    2 /5
  • Relación calidad-precio
    2 /5
  • Probabilidad de recomendación
    5/10
  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 19/1/2018

"Good software but not the best company"

Comentarios: All in all it is good software but not the best company to work with.

Puntos a favor: CA is probably the best solution in the marketplace for sellers wanting to offer goods on multiple marketplaces. The software is comprehensive and relatively easy to learn and use. It is also stable with few day-to-day problems.

Contras: It is also the most expensive solution out there (by far) and they require a one year contract. In addition, they are not easy to break away from when the contract expires. They continued to charge us even after our contract expired and forced us to go through our bank and credit card company to recover the extra charges. We also found them very inflexible. You pretty much have to accept it is their way or the highway.

  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 19/1/2018
Martin D.
IT Manager
Bienes de consumo, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    4 /5
  • Facilidad de uso
    3 /5
  • Funcionalidades
    4 /5
  • Asistencia técnica
    1 /5
  • Relación calidad-precio
    3 /5
  • Probabilidad de recomendación
    6/10
  • Fuente de la reseña 
  • Publicado el 19/10/2020

"Seems like a great product but project support is abysmal"

Comentarios: The tool seems great and works well once properly configured. Lots of room to grow the business on to new platforms easily once properly configured, You will still need a lot of focus on the process and business logic required to create your initial feed, particularly where it comes to product pricing.

Puntos a favor: It allows us to get onboarded onto multiple market places easily with a single data feed and powerful rules engine. We can grow into solution as well.

Contras: The project and onboarding support has been dreadful. You are on your own. But that might be for the best as most of the good staff seem overworked and the rest don't seem to care. Make no effort to understand you business and ensure the tool is properly configured so you might as well just take the basic onboarding package and do it all yourself.

Respuesta de proveedores

por ChannelAdvisor el 17/11/2020

Dear Martin,
Thank you for bringing your concerns to our attention. We've made a note of your message and shared your concerns internally. Please know, we are always looking for ways to improve our Services and our customers' experience, so we appreciate your feedback. We know sustaining an e-commerce business can be a challenge, which is why we strive to provide each customer with the best solution for their business needs. If you have additional concerns with cases you have submitted, please reach out to your Account Manager directly. On behalf of our entire team, thank you for being a ChannelAdvisor customer.

  • Fuente de la reseña 
  • Publicado el 19/10/2020
Kevin K.
Director of Pricing & Business Analytics
Comercio minorista, 51-200 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4 /5
  • Facilidad de uso
    4 /5
  • Funcionalidades
    4 /5
  • Asistencia técnica
    4 /5
  • Relación calidad-precio
    4 /5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 25/9/2019

"Simple, Yet Robust Marketplace Product & Listing Management"

Comentarios: Mostly good experience working with CA. Their technical team is typically very responsive to support questions, but the development of new features to keep up with the marketplace channel could be improved.

Puntos a favor: Ability to customize product attributes to fit business needs and create custom, logic-based business rules to transform product information to the marketplace.

Contras: Listing revisions at times cause issues on the marketplace channel and lacks the full suite of features available native to that marketplace.

Respuesta de proveedores

por ChannelAdvisor el 26/9/2019

Kevin,
Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

  • Fuente de la reseña 
  • Publicado el 25/9/2019