Frazer
¿Qué es Frazer?
Con más de 21 000 concesionarios, Frazer ofrece BHPH y financiamiento externo integrales, impresión ilimitada de formularios, integraciones con procesamiento de pagos electrónicos, asistencia técnica ilimitada y gratuita por teléfono, chat o correo electrónico, integraciones con empresas financieras, capacidad para mantenerse dentro del marco legal a nivel federal y estatal, paquete de contabilidad completo para administrar tu negocio, controles de la OFAC, guía de compradores federales, aviso de privacidad, acceso ilimitado desde múltiples estaciones de trabajo, administración de proveedores e creación de informes personalizables.
¿Quién usa Frazer?
Concesionarios independientes de automóviles usados que desean un DMS de alta calidad, fácil de usar y a un precio asequible.
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Opiniones de Frazer
Sammi
BEST COMPANY EVER
Comentarios: The best experience I've had from being sold the product to dealing with their 24/7 tech support. you won't find a more dedicated company. if you're thinking about this product do yourself a favor. Just do it already. I promise you won't regret the purchase.
Puntos a favor:
ease of use is a plus. I can train old school sales guys that are stuck on pen and paper to use the easy contracts here in less than a day. shortened the time for sales to an easy 30-45 min process (includes F&I). the friendly staff is a huge help for those of us that don't have computers 100% down yet.
Puntos en contra:
no cons. They are open to suggestions to improve their product and usually add them to the next update.
Kevin
Alternativas consideradas:
Best Value I have seen
Comentarios: The benefits vs cost is the number one reason dealerships should utilize Frazer DMS. Its layout is the easiest to navigate that I have come across to date. I can have an entire deal loaded, printed, and then closed quicker than all the other DMS systems I have used in the past.
Puntos a favor:
I currently use Frazer software to desk and print car deals. I am a huge fan of the reporting feature as well. This helps me greatly to compare specific time frames as well as calculate commissions when needed. The customer service feature is most likely the best I have come across in 20 years of working in the auto sales business. They are quick to answer questions, always has a solution, and will remotely take over the computer to assist in whichever issue we are experiencing.
Puntos en contra:
The printers can sometimes give us issues. I am not sure why the dot. Matrix has to be powered down before each form is printed.
Naomi
Not User-friendly but great price
Comentarios: It was nice to have a software to enter all sales and purchases, however,all the necessary information I felt was needed wasn't available. There ended up having to be lots of notes taken on the deal jacket to make sure all details were recorded.
Puntos a favor:
Great price, especially when we were first starting out and didn't have much extra funds available.
Puntos en contra:
It wasn't user friendly. It didn't have fields where we could enter how the customer paid (cash, credit card, cashier's check, etc.) and when. I could access it remotely if I was at home, however, if one of my employees was in the software I had to wait until he was done.
Respuesta de Frazer Computing
hace 4 años
Hi Naomi, thanks for the feedback! If you'd like to learn how to enter customer payment types (or anything else), please reach out to our support team by phone, chat, or email. If your employees have the need to access Frazer from outside the office, you may be a candidate for online Hosted Frazer, which would eliminate that remote sharing. I hope that helps!
Jeffrey
Internet Managers thoughts on Frazer.
Comentarios: I have been using it for over 10 years and it has always been a relatively easy software to use and when it occasionally gives issue their support is quick and easy .
Puntos a favor:
The software is easy to use and the customer service is great.
Puntos en contra:
Occasionally there are ideas or things that could be changed in the software that are hard to integrate.
MICHAEL
Why I have used Frazer DMS software for over 20 years
Comentarios: I have never in over 20 years encountered an issue with Frazer DMS software that couldn't be reconciled with a simple call to the help desk.
Puntos a favor:
Their support team is ready and able to help us with any question, whether it is about a specific report or function, like handling a repo within the system, or an accounting question. Their support team is ready and able to help. The program is straight forward and ergonomically design with common sense and ease of use at the forefront.
Puntos en contra:
That [SENSITIVE CONTENT HIDDEN] moved from Atlanta to New York state
Respuesta de Frazer Computing
hace 2 años
Hi Michael, We appreciate your feedback and thank you for the great review! Here's to another 20+ years of working together to help provide the quality software and customer service that independent dealers should come to expect!
