--- description: ¿Qué piensan los usuarios de Comm-unity? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Comm-unity. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Comm-unity - Opiniones, precios y características - Capterra España 2026 --- Breadcrumb: [Inicio](/) > [Soluciones de telefonía](/directory/30084/telephony/software) > [Comm-unity](/software/38128/pbxtra) # Comm-unity Canonical: https://www.capterra.es/software/38128/pbxtra Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.es/software/38128/pbxtra?page=2) > Sistema telefónico PBX que se ejecuta en tu servidor, incluye VoIP, PSTN, extensiones ilimitadas, correo de voz, soporte analógico e IP. > > Veredicto: 16 usuarios lo han valorado con **3.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Comm-unity? Público: Pymes Medianas empresas. Empresa Verticales: Comercio minorista Finanzas. Alimentos y bebidas. Seguro Prácticas profesionales. Continuidad empresarial. Entornos de trabajo híbridos. Teletrabajo ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **3.5/5** | 16 Opiniones | | Facilidad de uso | 3.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 3.1/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.9/5 | Basado en las opiniones generales | | Funcionalidades | 3.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 70% | (7/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: NetFortris ## Contexto comercial - **Precio inicial**: 17,99 US$ - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Estados Unidos ## Funcionalidades - Conferencias - Creación de informes de llamadas - Creación de informes/análisis - Desvío de llamadas - Enrutamiento de llamadas - Gestión de centros de atención telefónica - Grabación de llamadas - Grupos de llamada - IVR - Mensaje de voz - Supervisión de llamadas - VoIP ## Integraciones (en total: 3) - Microsoft Teams - Salesforce Platform - Zipwhip ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Soluciones de telefonía](https://www.capterra.es/directory/30084/telephony/software) ## Categorías relacionadas - [Soluciones de telefonía](https://www.capterra.es/directory/30084/telephony/software) - [Software VoIP](https://www.capterra.es/directory/30940/voip/software) - [Soluciones para comunicaciones unificadas](https://www.capterra.es/directory/31035/unified-communications/software) - [Software PBX en la nube](https://www.capterra.es/directory/31102/cloud-pbx/software) ## Alternativas 1. [3CX](https://www.capterra.es/software/158704/3cx) — 4.4/5 (465 reviews) 2. [Ringover](https://www.capterra.es/software/169627/ringover) — 4.7/5 (858 reviews) 3. [VoIP.ms](https://www.capterra.es/software/203084/voip-ms) — 4.8/5 (697 reviews) 4. [Nextiva](https://www.capterra.es/software/175788/nextiva) — 4.6/5 (914 reviews) 5. [Microsoft Teams](https://www.capterra.es/software/168668/microsoft-teams) — 4.5/5 (10940 reviews) ## Opiniones ### "Eh." — 3.0/5 > **Mallisa** | *24 de abril de 2018* > > **Puntos a favor**: The pros are: everything you could need to organize within your office is possible with Fonality. Possible. The price is good. > > **Desventajas**: The cons? The user dashboard is incredibly confusing and it's very difficult to do anything remotely complicated without contacting customer support, which isn't always very helpful anyway. ----- ### "Top Notch\!\!" — 5.0/5 > **Ridham** | *5 de julio de 2024* | Marketing y publicidad | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: They are simply the best in their services\! > > **Desventajas**: So far, everything is satisfactory. All worth it\! ----- ### "Do not hire fonality" — 1.0/5 > **James** | *18 de febrero de 2020* | Servicios jurídicos | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Fonality Review Up until recently the Becker Law firm (BLF) had been a loyal customer of Fonality – Netfortis. We were leasing our phones through Fonality, paying $22.00 a month per phone since 2016. Over the course of four years, we paid $5,280 for these phones. However, when something happened to the phone or the phone quality was reduced, it was BLF’s problem and Fonality would not pay to them fixed. This is one of the reasons we ultimately chose to cancel our service with this company. After cancelation of the service we are required to return the phones which was not unusual. During the four years that these phones were in use one of the phone’s was damaged, but it was still in working condition. Fonality/Netfortis wanted us to pay $375.00 for that phone. Not only was it four years old but, also that we had paid $1,056 for that phone over the course of its lifespan. After some research, the value of the telephone was less than $100.00. I called and spoke with a manager at Fonality/Netfortis. While she was pleasant to talk too it still took her days to try to get the matter resolved. When I told them that since I was going to have to buy the telephone, I wanted it returned they charged me to ship it back after I had to pay to ship the telephones to them. During one of my phone calls with Fonality/Netfortis they left me on hold for over an hour, which is unacceptable by any standard. After being left on hold for that amount of time they denied my request to h > > **Desventajas**: They do not have prompt service They customer support service does not have any power to say anything, everything has to go through a supervisor which makes the process take longer ----- ### "Fonality has amazing scheduled reporting" — 5.0/5 > **Frank** | *5 de diciembre de 2017* | Hospital y atención sanitaria | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The reporting can be customized and scheduled and then easily integrated into our firm's software applications to easily rank and review our customer service agents habits to improve performance. > > **Desventajas**: There is really no downside, if anything, it used to be customer service, but over the last 18 months we have seen a dramatic improvement in that area as well. ----- ### "Fonality Review" — 4.0/5 > **Sara** | *9 de enero de 2017* | Servicios financieros | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: The availability of different options - technical support can be helpful. > > **Desventajas**: Their website is terrible for changing your phone systems and there is no clear way you are supposed to do things. In addition, their vocabulary they use to describe things you can do is not something you understand unless you know. > > We use Fonality for our phone systems for a 20+ person office. The phone service is great and customer support can be helpful. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.es/software/38128/pbxtra?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.es/software/38128/pbxtra) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Datos estructurados