--- description: ¿Qué piensan los usuarios de Universal Knowledge? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Universal Knowledge. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Universal Knowledge - Opiniones, precios y características - Capterra España 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión del conocimiento](/directory/30094/knowledge-management/software) > [Universal Knowledge](/software/39188/kps-knowledge-management-software) # Universal Knowledge Canonical: https://www.capterra.es/software/39188/kps-knowledge-management-software Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.es/software/39188/kps-knowledge-management-software?page=2) > Software de gestión del conocimiento flexible, configurable y listo para usar para el intercambio interno de conocimientos entre empleados o la asistencia al cliente. > > Veredicto: 13 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Universal Knowledge? Los empleados utilizan Universal Knowledge para registrar, compartir y colaborar en el contenido. El personal orientado al cliente puede proporcionar respuestas precisas a las consultas de los clientes con rapidez. Todos los mercados verticales. ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.6/5** | 13 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 5.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funcionalidades | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Knowledge Powered Solutions - **Ubicación**: Cheshire, RU - **Constitución**: 2004 ## Contexto comercial - **Precio inicial**: 10,00 GBP - **Modelo de precios**: (Prueba gratuita) - **Público objetivo**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Linux (local) - **Idiomas admitidos**: alemán, danés, español, francés, inglés, italiano, neerlandés, noruego, portugués, sueco - **Países disponibles**: Alemania, Australia, Austria, Bélgica, Canadá, Dinamarca, España, Estados Unidos, Finlandia, Francia, Irlanda, Italia, Noruega, Nueva Zelanda, Países Bajos, Portugal, Reino Unido, Sudáfrica, Suecia, Suiza ## Funcionalidades - Acceso móvil - Alertas y notificaciones - Almacenamiento de documentos - Arrastrar y soltar - Automatización proceso/flujo de trabajo - Búsqueda de texto completo - Búsqueda/filtro - Captura de documentos - Cartografía de relaciones - Catalog Management - Clasificación de documentos - Comentarios/notas - Control de versiones - Controles o permisos de acceso - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Discussions/Forums - Edición de texto - Editor de texto enriquecido - Gestión de comentarios - Gestión de contenidos - Gestión de credenciales - Gestión de documentación - Gestión de documentos - Gestión de flujos de trabajo - Gestión de la base de conocimiento - Gestión de usuarios - Gestión del conocimiento - Herramientas de colaboración - Importación y exportación de datos - Modelos - Modelos personalizables - Panel de actividades - Portal de autoservicio - Seguimiento de cambios - Third-Party Integrations - Uso compartido de archivos - Varios idiomas ## Integraciones (en total: 4) - Dropbox Business - Google Docs - Microsoft 365 - Microsoft SharePoint ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de gestión del conocimiento](https://www.capterra.es/directory/30094/knowledge-management/software) ## Categorías relacionadas - [Software de gestión del conocimiento](https://www.capterra.es/directory/30094/knowledge-management/software) - [Programas de gestión de comunidades](https://www.capterra.es/directory/30800/community/software) - [Sistema de gestión documental](https://www.capterra.es/directory/30063/document-management/software) - [Herramientas de colaboración](https://www.capterra.es/directory/15/collaboration/software) - [Software de documentación de TI](https://www.capterra.es/directory/33755/it-documentation/software) ## Alternativas 1. [Confluence](https://www.capterra.es/software/136446/confluence) — 4.5/5 (3663 reviews) 2. [Microsoft SharePoint](https://www.capterra.es/software/1167/sharepoint) — 4.4/5 (5412 reviews) 3. [Notion](https://www.capterra.es/software/186596/notion) — 4.7/5 (2709 reviews) 4. [Guru](https://www.capterra.es/software/145390/guru) — 4.8/5 (639 reviews) 5. [Connecteam](https://www.capterra.es/software/153140/connecteam) — 4.6/5 (5058 reviews) ## Opiniones ### "Knowledge Management in Developing Countries" — 5.0/5 > **Salie** | *25 de septiembre de 2018* | Software informático | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Ease of harvesting knowledge from other systems. The AI like function of linking search phrases to topics. Taxonomy setup and linking of user rights. Management of content and the regular updating of it. > > **Desventajas**: Collaboration between individuals could be more Graphic, but it works well. > > With a new generation of South Africans coming into the business market it becomes more and more difficult to mentor everyone in the same way. The pressure that internships and learner-ships place on Snr resources is huge, but with KPS KM important knowledge can now be shared and distributed through the organisation as well as over the years. ----- ### "Look no further for a knowledge solution" — 5.0/5 > **Aaron** | *17 de junio de 2025* | Comercio minorista | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The system is seamless \& very user friendly. The functionality is exactly what is required to create a robust and useful knowledge solution. The support and guidance from the team has been absolutely phenomenal, there professionalism and dedication truly shines through with their products and customer service. > > **Desventajas**: Nothing, the system is exactly what we require. There are other systems that have different looks and feels however, the simplistic approach from universal knowledge allows this system to be accessible to people of all skill levels all the while having the option to add or reduce functionality at the customers discretion. > > Overall our experience has been a hugely positive one. The system itself is exactly what you would need to create a knowledge management system for an organisation of any size all the while having the personal touch of a business who really care for their customers. It's been a pleasure being a part of this journey with KPS. ----- ### "Strong functionality, great support" — 4.0/5 > **Usuario verificado** | *21 de septiembre de 2018* | Hospital y atención sanitaria | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I love the support we receive, and the robust functionality. KPS is very open to changes, and are positioned to be adaptive to customer needs. > > **Desventajas**: The UI is not terribly intuitive, which can be problematic. We're not always satisfied with the import functionality. None of these are drastic issues, though. > > We've got a strong tool for our customer service team to use as a knowledge resource. The learning curve is a bit steep, but worth it. ----- ### "Critical software for our use in our contact centre" — 5.0/5 > **Martin** | *19 de diciembre de 2019* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: As a outsource contact centre, servicing multiple corporate and government accounts, an extremely good knowledge management software product is critical to the on-going successful delivery of all services. The KPS KMS fulfills that requirement in every regard. It provides significant bang for sensible bucks. It is relatively easy to setup, use, administer and maintain. Our contact centre agents and our customers love it, as do those who contact us. Major positive effects on AHT, First Contact Resolution, Financials, and Complaints etc > > **Desventajas**: There is very very little to not like about this software - to the point that we as an organisation and sgnificant heavy users of it cannot think of any that easily comes to mind > > The significant positive effects on increased First Contact Resolution and Customer Satisfaction, decreased Complaints and AHT, better staff engagement (internally and with customers and their customers), better bottom line Financials, and overall ease and accuracy of implementation of changing information and processes. Our environment is fast-paced and ever-changing. I doubt whether we could keep up with these and provide the levels of services that our customers demand without having KPS KMS in place. ----- ### "Greatly satisfied implementation and usage of Knowledge Powered Solution" — 5.0/5 > **Vicki** | *9 de septiembre de 2015* > > The implementation team came on site to provide hands-on server install and customization. During this multi day visit, their team created customized scripting to extract book titles and detailed information to feed the Knowledge Management System. The results are: time saved, the availability of data for the Customer Service Representative (CSR) to speak with agility and on demand knowledge for a 2 minute call constraint. This near real time data originated from another system of record but appears seamless to the CSR. As the software releases become available, KPS staff are proactive to insure our operating system and SQL releases are compatible with the new software. As we refresh to the most current release in 3 weeks, they have committed to Go-To-Meeting and help us to install while they watch to answer our question and develop our internal knowledge. We have built a very solid library of information for repeatable processes, integrity in our data, and quickly implementing new documentation with little confusion. Write authority is limited by access control and the read permissions are wide. Our content library is very stable and well managed, thanks in part to the permissions design. The KPS team has been very responsive to our Information Service team for information. The system has not failed in the 3 years we have used it on our own servers. The KPS tem send out notices of existing functionality as we grown and announcing new capabilities as their product demand grow. Their staff provides personalized support and not dial x for this or that. The KPS software has allowed us to annotate procedures which are critical for control and legal compliance. An intentional naming scheme allows us to identify document which need to be reviewed at least annually for payment card compliance. We have nothing but gratitude for this responsive team. The product delivers what is promised and the users determine their destinies. Invest the time to state your usage to the implementation team, listen to their suggested solutions and allow the KPS team to deliver your configured solution. The product is affordable. We are very grateful to our KPS partners and their product and rate them very high for ease of use, customer support and commitment to their product. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.es/software/39188/kps-knowledge-management-software?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.es/software/39188/kps-knowledge-management-software) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados