15 años ayudando a las empresas españolas
a elegir el mejor software

¿Qué es Tourwriter?

Tourwriter es una solución de software de operador turístico integral y dinámica diseñada para hacer la vida más fácil. Despídete de la tediosa creación de documentos y los procesos de back-office. Da la bienvenida a itinerarios en minutos, publicaciones en línea, creación de informes detallados y un equipo de asistencia mundial que te respaldará en cada paso del camino. Tourwriter se ha estado perfeccionando por más de 10 años, lo que significa que puedes estar tranquilo sabiendo que tu software funciona tan arduamente como tú. El futuro se ve brillante... entonces, ¿qué estás esperando?

¿Quién usa Tourwriter?

Los operadores turísticos y DMC entrantes y salientes que venden itinerarios personalizados y se especializan en nichos de mercado.

¿Dónde se puede implementar Tourwriter?

Basado en la nube
Entorno local

Sobre el proveedor

  • Tourwriter
  • Fundada en 2004

Asistencia de Tourwriter

  • Asistencia telefónica
  • Chat

Países disponibles

Albania, Alemania, Andorra, Anguila, Argelia y otros 125

Idiomas

inglés

Precios de Tourwriter

Precio inicial:

99,00 US$/mes
  • Sin prueba gratuita
  • Sin versión gratuita

Tourwriter no está disponible en versión gratuita y no ofrece prueba gratis. La versión de pago de Tourwriter está disponible a partir de 99,00 US$/mes.

Sobre el proveedor

  • Tourwriter
  • Fundada en 2004

Asistencia de Tourwriter

  • Asistencia telefónica
  • Chat

Países disponibles

Albania, Alemania, Andorra, Anguila, Argelia y otros 125

Idiomas

inglés

Imágenes y vídeos de Tourwriter

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Funciones de Tourwriter

  • CRM
  • Creación de informes y estadísticas
  • Creación de informes/análisis
  • Creación de itinerarios
  • Creación de paquetes
  • Gestión de clientes
  • Gestión de políticas
  • Gestión de precios
  • Gestión de proveedores
  • Gestión de reservas
  • Gestión del pipeline de ventas
  • Pagos electrónicos
  • Presupuestos y estimaciones
  • Procesamiento de pagos
  • Reserva de actividades
  • Reserva en línea
  • Sistema central de reservas

Alternativas a Tourwriter

Ahorra tiempo e impresiona a tus clientes con atractivos itinerarios de marca. Entrega itinerarios a través de enlaces web, PDF o aplicación móvil.
TourSys es una excelente solución para agencias de viajes, operadores turísticos y pequeños hoteles de todo el mundo.
TravelWorks es un software de contabilidad y gestión en la nube para agencias de viajes que cuenta con 5000 usuarios. Se integra con los principales GDS. Demos gratis.
Software de gestión de viajes basado en la nube que ayuda a las operadoras de turismo y empresas de gestión de destinos (DMC) a resolver los desafíos de negocios.
Una plataforma de pagos para empresas de viajes. Presentación elegante. Sistema de reservas fácil de usar.
Sistema de reservas “todo en uno” para proveedores de tours y actividades de ocio.
Permite gestionar tus inventarios en línea, centralizar las reservas, procesar pagos y obtener acceso unificado a los principales canales de distribución.
Sistema de reservas para proveedores de alojamiento de tamaño pequeño a mediano. Administra tu propiedad, inventario, finanzas y personal, en un solo sistema.
Rezdy permite a sus clientes ofrecer reservas online, administrar recursos y conectarse con algunas de las empresas de viajes más grandes del mundo.

Opiniones de Tourwriter

Evaluación media

General
4,5
Facilidad de uso
4,4
Atención al cliente
4,5
Funcionalidades
4,4
Relación calidad-precio
4,3

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
61%
4
30%
3
6%
1
3%
Madeleine
Tour Designer, Co-Founder en India
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

My one-stop-shop for running my tour agency.

5,0 hace 5 meses

Comentarios: My overall experience with Tourwriter has been excellent. Not only is it an invaluable product for a tour agency, the customer support they offer is top notch.

Puntos a favor:

The product is easy to use and is constantly being improved by Tourwriter, introducing new features. I like that Tourwriter can do everything for me in one place, eliminating the need for multiple programs.

Puntos en contra:

There is nothing I would consider a con about Tourwriter. A minor point, especially being in India where internet connection can be erratic, is possibly that there isn't an offline version. When I'm without internet or travelling on a long haul flight for example, I can't attend to my work in the way I did when using Word and Excel. However, this is a minor concern and I would never go back to those draconian days!

Kathy
Operations Manager en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great implementation support! Easy to work with, full of helpful ideas and ways to improve workflow

5,0 hace 7 años

Comentarios: Better workflow. Easier to train,cross train. All of my staff can see what has been sold or quoted so nor more confused sales agents trying to figure out what another agent quoted or booked. The tool is easy to learn, so when we hire new staff, it is faster to get them ready to sell.

Puntos a favor:

Putting together an itinerary is quick and easy for our sales agents. Sending the booking request to the vendors is now a process that only takes a minute. Before TourWriter it was a very long process and there was a great potential for human errors. They are always willing to talk about a problem that may come up and offer a variety of solutions. This allows us to decide which solution is best for our company. They have great people working for them who really take the time to listen and explain and never seem to tire of our many questions! Our booking process has become very streamlined and we are now able to hire and train new sales agents since TourWriter is easy to learn and use. We have just completed the set up for our accounting module and plan to roll out the Groups module in the fourth quarter.

Puntos en contra:

If TourWriter had the ability to assign a task to a co-worker then it would be perfect! We would then be able to get rid of the steps we have to add to Asana for each booking we process. Currently, the tasks in the to do list can only be set up for the person assigned to the booking. But we have many team members doing differnt tasks on each booking, so if we could assign them to the person responsible, then we would not have to go outside of TourWriter to do anything!

Respuesta de Tourwriter

hace 7 años

Kathy, thank you very much for taking the time to review Tourwriter. We are delighted that you are already reaping the time saving benefits that Tourwriter provides. We are also thrilled to hear that you have been well looked after by the broader Tourwriter Team and that training new staff is quick and easy for all concerned. With regard to the item on your wish-list, we love customer feedback, and you will be excited to learn that the ability to assign tasks to a co-worker is on our Product Roadmap, for release at the end of the next quarter. In addition to this we plan to enhance the feature further by allowing you to optionally set default due dates for both your tasks (e.g. send a follow-up email 7 days after the client returns home), and task reminders sent to your team. If there is anything else you can think of, that will help us make Tourwriter your one stop shop for all your Tour Operator operational needs, please let us know!

Luke
Director en Australia
Ocio, viajes y turismo, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Terrible - More hassle than its worth

1,0 hace 4 años

Comentarios: Terrible. I cant believe i'm still trying to deal with them but once you've invested as much time and personal hours as we have its hard to go back. Don't make the same mistake we did and cut your loses before you even start. Find another system.

Puntos a favor:

It works after many many many hours of implementation. I'm talking 12 months +

Puntos en contra:

The product knowledge of the implementation team is terrible. It has taken us over 12 months to try and get the implementation complete and we were always timely in getting our tasks completed. The problem stems from an itinerary template we signed up for as one of their standard available simply did not work. Then they would not read emails or action them until weeks later this took almost 3 months to get something that should have been pretty much ready off the shelf. Then their allocation system did not work, once again delayed by implementation team not reading and actioning emails we sent noting the errors. Then the API would not send all the data they said it would. Once again no response or action to issues that were raised for months until they finally pulled their finger out and talked through the issues with us and finally they tested it and then they see that it doesnt work the way they say it was meant to and they finally make changes. When they decide to action some changes it can happen quickly but thats once things have been escalated almost as high as they can go. The entire system is better off as a result of our stuggles because quite simply many aspects simply did not work in a way that was logical to even a very small tour operator such as ourselves.

Respuesta de Tourwriter

hace 4 años

Typical implementations take 12-16 wks. Occasionally, customers have requirements that differ from a typical tour operator business. In instances like this the intricacies are not fully understood until implementation is underway. Sail Ningaloo run a cruise company with allocations by sail date; this unique quality required a different way of managing allocations compared to all of our other customers. Delays were incurred due to the development of a custom API and specific allocation requirements, which proved to be complex bodies of work. Had the complexity of the customisation been clearer at the outset we would have been able to set more accurate expectations. In recognition of the longer than expected process Sail Ningaloo received a discount of 80% on their original report quote; hours of costly development were also provided free of charge. We have now delivered all items Sail Ningaloo have requested and they have recently renewed their Tourwriter Licence for another year.

Monica
Owner en EE. UU.
Ocio, viajes y turismo, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

After much research and years of use - THIS IS YOUR BEST OPTION!

5,0 hace 7 años

Comentarios: I own a small travel agency called CostaRicaTravelMarket. Most of my decisions are mapped on a grid. I will research fully, select the market options and grade each value proposition. This is the same process I followed when we decided to upgrade our itinerary management software and we hit a home run! The software if fantastic, versatile and very easy to use. I have to say the production of itineraries, reports, quotes, and pricing documents are very professional looking and efficiently produced. I have used it with FIT's and groups and the functionality is great. Definitely designed by people inside the field who understand fully the quirks and nuances our industry has! I have to say for us, it has fulfilled some CRM functions as well. It allows me to keep track of the tasks for each client, and it gives me great reports on supplier actionable lead times and payments. The implementation was wonderful! Alison is the most professional, courteous and thorough implementer and Account Manager ever. I was told the implementation could take anything between 2-3 weeks to a couple of months depending on my pace of response, as a lot of the actual customization they carry out will depend on the client's specific methods, supplier profile, data entry speed, etc. I was up and running in about 6 weeks. Agent presented me with a schedule on how the implementation would progress, all in a logical and efficient sequence. My timing in fulfillment of tasks determined the speed of implementation - on their side they were timely every time. I read some ones review below before writing mine, and I have to say I find it incredible to believe because from my own implementation, I can honestly say I was impressed at the team work they displayed and the flawless cooperation they provided from across the globe to help me advance in a speedy and efficient manner. I wanted my itinerary in a very specific way, I also wanted two other documents to create quotes and area suggestions. They created all three without me having to compromise on any change. I was in awe at how sometimes I felt I was asking for something that seemed impossible, yet agent would take on the challenge and come up with the way to get it done! Every time! I never heard a "oh sorry, no - that cannot be done...." So my final recommendation is you cannot go wrong with Tourwriter! Hands down this is the best alternative in the market and I strongly recommend it. You will not regret it.

Puntos a favor:

The ease of use, the cooperation during implementation, their ability to recreate my wishes to a perfect itinerary that works with the industry quirks specific to my market. Finally, the system is never down!

Puntos en contra:

A few steps in the data entry process could maybe be simplified, but nothing that is big.

Stella
Owner en Grecia
Ocio, viajes y turismo, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Excellent Software for small to mid size tour companies!

5,0 hace 5 años

Comentarios: Overall very pleased. Price is right, service is there, I like that they "stay up-to-date" or working on tools and services to be up-to-date with technology!

Puntos a favor:

Service, customer support, the fact that they keep updating the software

Puntos en contra:

Would like more functionality with regards to online presence.

Respuesta de Tourwriter

hace 5 años

Hi Stella, Thanks for taking the time to submit a Capterra review - your feedback is valued! We value Asimina as a customer and enjoy working with you and the team. We will be in touch regarding the online itinerary options, as have been working hard to develop more functionality in Minim! Thanks again! Sarah, Amanda and the Tourwriter team