AppointmentPlus

¿Quién usa AppointmentPlus?

AppointmentPlus presta servicios a clientes con empresas pequeñas, medianas y grandes de todo el mundo en más de 100 sectores. Esta aplicación está desarrollada a escala y algunos clientes programan más de 1 000 000 de citas por mes.

¿Qué es AppointmentPlus?

Ahorra tiempo y dinero con el software de programación de citas de AppointmentPlus. Con más de 10 000 ubicaciones en todo el mundo, AppointmentPlus potencia tanto a grandes como pequeñas empresas, incluidas Coca-Cola, International Paper, GE, Anheuser-Busch, Campbell's Soup, Costco, Bank of America y H&R Block, Cargill y muchas otras. Los clientes también valoran la atención al cliente y la capacitación. El esfuerzo está puesto en dar respuestas rápidas con contestaciones precisas a cada cliente que se atiende. Regístrate para ver una demo hoy mismo.

Información sobre AppointmentPlus

AppointmentPlus

https://www.appointmentplus.com/

Fundada en 2001

Resumen de precios de AppointmentPlus

AppointmentPlus no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de AppointmentPlus está disponible a partir de 49,00 US$/mes.

Vídeo de AppointmentPlus
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Precio inicial

49,00 US$/mes

Versión gratuita

No

Prueba gratis

Implementación

En la nube, SaaS, web

Móvil: nativo de iOS

Móvil: nativo de Android

Formación

En persona

En directo en línea

Seminarios web

Documentación

Asistencia

En horario ininterrumpido (atiende un representante)

Horas laborables

En línea

Funciones de AppointmentPlus

  • Alertas y notificaciones
  • Gestión de reserva de habitaciones
  • Planificación de instalaciones
  • Planificación de personal
  • Programación a tiempo real
  • Programación automatizada
  • Programación de citas
  • Programación de cursos
  • Programación de grupos
  • Programación de recursos
  • Varias ubicaciones

Lista completa de Herramientas de planificación

  • Citas recurrentes
  • Gestión de calendarios
  • Programación de citas
  • Recordatorios de llamadas
  • Recordatorios de pagos
  • Recordatorios por correo electrónico
  • Recordatorios vía SMS
  • Reprogramación
  • Reserva en línea
  • Seguimiento de confirmaciones de citas

Lista completa de Software de recordatorios de citas

  • Acceso móvil
  • Base de datos de clientes
  • Citas recurrentes
  • Gestión de reserva de habitaciones
  • Pagos en línea
  • Programación automatizada
  • Programación de grupos
  • Recordatorios de citas
  • Reserva en línea
  • Sincronización de calendario
  • Varias ubicaciones

Lista completa de Software para agendar citas

  • Aseo móvil
  • Citas recurrentes
  • Facturación
  • Gestión de clientes
  • Gestión de comisiones
  • Gestión de inventarios
  • Gestión de personal
  • Lista de servicios
  • Programación de citas
  • Punto de venta (POS)
  • Recordatorios de citas

Lista completa de Software para cuidadores de mascotas

  • Arrastrar y soltar
  • Citas recurrentes
  • Conforme con HIPAA
  • Facturación
  • Gestión de docentes/personal escolar
  • Gestión de expedientes de pacientes
  • Gestión de médicos
  • Portal de autoservicio
  • Programación de citas
  • Programación de llamadas
  • Seguimiento de incomparecencias
  • Varias ubicaciones

Lista completa de Software para programación de citas médicas

  • Base de datos de clientes
  • Control de inventario
  • Decodificador VIN
  • Facturación
  • Gestión de la contabilidad
  • Gestión de nóminas
  • Gestión de pedidos de trabajo
  • Gestión de piezas
  • Historial de servicios
  • Presupuestos y estimaciones
  • Programación
  • Programación del mantenimiento
  • Seguimiento de vehículos
  • Tarifas de trabajo

Lista completa de Software para talleres mecánicos

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Opiniones de AppointmentPlus

Mostrando 5 de 131 opiniones

General
4,2/5
Facilidad de uso
4,2/5
Atención al cliente
4,3/5
Funcionalidades
4,1/5
Relación calidad-precio
4,1/5
Jennine E.
Marriage and Family Therapist, Supervisor, and Owner
Cuidado de la salud mental, 11-50 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    4/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 30/11/2018

"Loved it!"

Comentarios: It was so helpful scheduling clients in different rooms, different times, with different therapists. A+ for the scheduling software.

Puntos a favor: I loved Appointment Plus because it allowed me to have multiple therapists schedules and multiple rooms. I never had duplicate sessions. It was easy to use and easy for our clients to schedule clients. This has been the best scheduling software I have used./

Contras: I had to stop using the software because we needed to maintain medical records in the same location. I changed software and really miss my experience with Appointment Plus.

Respuesta de proveedores

por AppointmentPlus el 22/2/2019

Jennine, we appreciate the review and the A+ rating!

  • Fuente de la reseña 
  • Publicado el 30/11/2018
Gordon L.
Assistant Center Director
Administración educativa, 11-50 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4/5
  • Facilidad de uso
    3/5
  • Funcionalidades
    3/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 24/4/2020

"Gets the job done most of the time"

Comentarios: AppointmentPlus has helped prevent us from accidentally overbooking students (there were times where we had a waiting period of 45 minutes for a 1 hour session) and definitively figure out where we had more openings so we could optimize our space and time. With enough time and effort (and the help of their support team), we have integrated the scheduling system into our daily routines. We’ve spent a lot of time in this system and there’s still a lot of things they can improve, but at the end of the day, Appointmentplus helps us with scheduling.

Puntos a favor: Customer support has been really responsive. [SENSITIVE CONTENT HIDDEN] helped us quite a bit in figuring out optimal setups specific to our needs. When we ran into issues, they were able to help dive into details with us in order to help find the root cause and escalate issues when necessary. If there was something they couldn’t fix immediately, they explained what was needed in order to fix the issue and kept us up to date on what they could tell us from the development team. [SENSITIVE CONTENT HIDDEN], who started helping us out later, provides a sociable experience and helps make tech calls feel much more casual.

Contras: It took a lot of trial and error to figure out which settings to turn off/on to optimize for our center and we ran into many issues while creating/modifying hundreds of weekly recurring appointments. The recent updates to recurring appointments, however, have made the task easier, but still takes much time and effort to navigate through while avoiding issues.

Respuesta de proveedores

por AppointmentPlus el 30/4/2020

Thanks for the review, Gordon. I can imagine the challenges involved in moving your tutoring online. We've received similar kudos on our helpfulness from the many Mathnasiums who have turned to us for scheduling.

You noted how the system helped you optimize your scheduling and eliminated overbooking. Those are key benefits from using the system.

Thanks for taking the time to give us a review!

  • Fuente de la reseña 
  • Publicado el 24/4/2020
Usuario verificado
Ha utilizado el software durante: Más de dos años
  • Valoración global
    1/5
  • Facilidad de uso
    1/5
  • Funcionalidades
    3/5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    1/5
  • Probabilidad de recomendación
    0/10
  • Fuente de la reseña 
  • Fuente: GetApp
  • Publicado el 1/3/2018

"Clunky, difficult to use and no better featured than any other app"

Puntos a favor: This should really be a simply must have these days but many don't so I guess it's worth mentioning. The security is locked down per user so each normal user can only see their own clients - this is important in confidential organisations.

Contras: All aspects of the UI is counter-intuitive so hard to learn to use and hard to use once you've learned. It takes about three clicks (or swipes / touches) in a number of different popup boxes to perform a single action, for example cancelling an appointment. Many popup boxes are not resize-friendly either and when trying to (for example) cancel an appointment, each successive box pops up in an unlikely part of your screen, miles away from where its parent box was so if you have a big screen you're left wondering why it doesn't seem to have done anything. Recurring appointment maintenance is almost entirely separate from single appointment maintenance so you have to go to an entirely different area in the app to manage repeating appointments. Most other systems smoothly integrate recurring with single appointment management in the creation, modification and deletion of any appointment. Screen refreshes are woefully slow and there are too many of them. Accessing from London via a 75Mb fibre link it takes up to 5 seconds for a page to refresh and every time you cancel / change / add an appointment, the screen refreshes. The app claims to be mobile friendly. If mobile friendly means the identical desktop site is shrunk to an infinitesimal version of itself so it fits on a mobile device screen then perhaps it is. But it isn't. :-) By and large, I think compared to full slate and google calendar (at least) it's unacceptably unusable.

Respuesta de proveedores

por AppointmentPlus el 14/3/2018

It was painful to read this review from a former client. Clearly they were not happy with our system. Some of what they noted is true. We did move to a three-step process for booking an appointment (select customer, enter appointment information, confirm appointment). Even though this user did not like the change, many of our other clients welcomed the change.

With regard to the system being hard to use, it does indeed have a lot of features. However, most clients report that it's easy to use once you get used to it.

There were a number of other issues noted by this user. Some are definitely valid concerns, and we've listened. We've made many improvements to the software and are super-excited about how these changes are helping our clients to even better streamline their operations.

We're jazzed about even more features and tools we'll be releasing soon.

  • Fuente de la reseña 
  • Fuente: GetApp
  • Publicado el 1/3/2018
Aimee G.
Counselor
Cuidado de la salud mental, 11-50 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 15/4/2020

"Great value for money and easy to use"

Comentarios: This scheduling program has allowed us to customize the availability of each provider, who can make changes to their availability for meetings, days off, and vacations easily. The providers can see real-time changes to their daily schedules. It is also easy to see a client's appointment history and generate a report for the purpose of appointments attended, canceled, no shows, etc. We also often use the feature to schedule recurring appoints for clients who want the same appointment at the same time each week.

Puntos a favor: We use this product daily to schedule our clients across 8 providers. It allows us to separate out each provider's availability, mark changes with different colors, create reports to show reasons for appointment cancellations, all while allowing each provider to access their own schedule anytime and having the office staff oversee all 8. We can see all open appointments on any given day, or all open appointments for a specific provider by the week. We use this calendar scheduling platform separate from other office software, but it is simple to keep the window open in Chrome and open it to make client appointments.

Contras: Really nothing that we don't like about the program after using it for several years. We went to this from paper schedule book and haven't looked back.

Respuesta de proveedores

por AppointmentPlus el 5/5/2020

Thank you for the excellent review, Aimee! Yes, the ability to quickly and easily control one's availability is a strength of AppointmentPlus. And I see you use it for both centralized booking as well as allowing individual counselors to manage their schedules and appointments. Different user access types is also a useful feature of the system. Thank you for being an AppointmentPlus client!

  • Fuente de la reseña 
  • Publicado el 15/4/2020
Stephanie W.
Director of Client Support
Telecomunicaciones, 51-200 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 16/4/2020

"Customized Software For a Wide Variety of Clients"

Comentarios: Our overall experience in working with Appointment Plus has been very positive. We are lucky enough to have direct contact with several of their support members and leadership team, and almost always, they are willing to go above and beyond to assist us.

Puntos a favor: We are a telecommunication company that offers Virtual Receptionist services to many clients and several different industry platforms. Appointment Plus allows us to provide customized software for any clients we may be working with. Whether we are working with a Massage Therapist, Attorney, or Pet Groomer, the software can be customized to fit our client's needs.

Contras: Relay Methods: it would be ideal if there was an option for texting. As of now, the only real options are by email or phones. With how communication styles have changed over the years, most clients prefer for us to send a text message instead of placing a phone call or sending an email. Client View: the client view seems a little outdated and a lot of clients prefer the look of their website instead. Either update the client view or allow the client view to be fully integrated within their website.

Respuesta de proveedores

por AppointmentPlus el 4/5/2020

Stephanie, thank you for taking the time to write a review. We appreciate it. We also appreciate My Receptionist being a long-time answering service partner. Thank you also for pointing out our "above and beyond" service. Our clients and partners deserve great service from us. Thanks again!

  • Fuente de la reseña 
  • Publicado el 16/4/2020