¿Quién utiliza este software?

Comercio minorista, banca, servicios financieros, software y tecnología, ventas, marketing y éxito del cliente.

Valoración media

62 opiniones
  • En general 4.2 / 5
  • Facilidad de uso 4.3 / 5
  • Atención al cliente 4.1 / 5
  • Funcionalidades 4 / 5
  • Relación calidad-precio 4.5 / 5

Detalles del producto

  • Precio inicial 78,00 US$
  • Versión gratuita No
  • Prueba gratis
  • Implementación En la nube, SaaS, web
    Móvil: nativo de iOS
    Móvil: nativo de Android
  • Formación En directo en línea
    Seminarios web
    Documentación
  • Asistencia Horas laborables
    En línea

Datos del proveedor

  • TimeTrade Systems
  • http://www.timetrade.com
  • Fundada en 1999

Sobre TimeTrade

TimeTrade crea conversaciones que impulsan el negocio. Equipa a las empresas para proporcionar un servicio personalizado a cada cliente, en todo momento, lo que mejora la satisfacción del cliente, la lealtad y la retención y aumenta el crecimiento de las ventas. La plataforma en la nube de participación del cliente proporciona herramientas de aplicaciones móviles y omnicanal para gestionar la parte más crítica del recorrido del cliente: la conversación en vivo. Más de 500 marcas principales confían en TimeTrade para impulsar las conversaciones y mejorar la experiencia del cliente.

Funciones de TimeTrade

  • Alertas y notificaciones
  • Gestión de reserva de habitaciones
  • Planificación de instalaciones
  • Planificación de personal
  • Programación a tiempo real
  • Programación automatizada
  • Programación de citas
  • Programación de cursos
  • Programación de grupos
  • Programación de recursos
  • Varias ubicaciones
  • Alertas y notificaciones
  • Citas recurrentes
  • Gestión de calendarios
  • Gestión de documentos
  • Portal de autoservicio
  • Programación automatizada
  • Programación basada en reglas
  • Reserva en línea
  • Seguimiento del estado de carga
  • Varias ubicaciones
  • Acceso móvil
  • Base de datos de clientes
  • Citas recurrentes
  • Gestión de reserva de habitaciones
  • Pagos en línea
  • Programación automatizada
  • Programación de grupos
  • Recordatorios de citas
  • Reserva en línea
  • Sincronización de calendario
  • Varias ubicaciones

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Las opiniones más útiles de TimeTrade

Been using the tool for over 5-years. It has made booking meetings so much easier.

Publicado el 19/5/2018
Usuario verificado
Senior Business Development Manager
Software informático
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
5/5
En general
5 / 5
Facilidad de uso
4 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: The time it saves not having to sending emails back &forth trying to sync calendars when trying to book a meeting. How easy it is to create different booking options.

Puntos a favor: How easy it is to create different booking options. I created 6 different options to book meetings depending on the type of meeting I would like to schedule. Really like the new feature that will block out 5-minutes after a call so you do not schedule calls back-to-back.

Contras: Wish you could change the time zone for a point in time. For example, if I am traveling to a tradeshow in a different state (PST) and I am sending out meeting invites to prospects, I would like the calendar invite to show the time in the time zone I will be in and not the time zone I am currently in (EST).

Respuesta de proveedores

por TimeTrade Systems el 29/5/2018

Thanks for the thoughtful review. We are thrilled you're getting such great value from TimeTrade. Also, we'll make sure that this feature request is considered in a future product release.

TimeTrade- Easy solution to customer interactions

Publicado el 12/2/2018
Usuario verificado
Sr. Manager, Marketing Analytics & Operations
Propiedad inmobiliaria, 501-1000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña 
4/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio

Puntos a favor: The round robin option has made life very easy for our shared customer experience team. It's also very easy as a manager to see how people's days are being spent and the impact these interactions are having on our customer experience as a whole. Our customers, even those that are less technical, have little trouble understanding this tool and how they can use it to schedule time with our team.

Contras: It would be beneficial to get more robust reporting and data that we can match back to tasks in Outlook and SFDC. We are able to export data to get the views and reporting we need but a dashboard view that is easily shared with users of management's choosing would go a long way towards visibility and transparence of the team's activities.

The best return on year I have ever made in my life.

Publicado el 26/7/2018
Brendan P.
Financial Advisor
Servicios financieros, 1001-5000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña 
5/5
En general
5 / 5
Facilidad de uso
4 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Save an estimated hundred hours per year.

Puntos a favor: This has been a game changer for me as an advisor. I have always battled with scheduling in a day and age where people are so busy and hard to get a hold of. I have turned 100 hours of calling/scheduling per year into e-mail links so people can book what they want when they want it. Phone tag has almost been completely eliminated. You do the math for yourself on what you spend following up with people booking appointments.

Contras: There are no complaints - I have some issues from time to time with my Outlook integration but I spend less than an hour per year on updates and getting my IT to help so still the return is ASTRONOMICAL on my money.

First and Only Online Scheduler for 8 years

Publicado el 28/4/2015
Brad D.
Founder
Fuente de la reseña 
4/5
En general
3 / 5
Facilidad de uso
Características y funcionalidades
4 / 5
Asistencia técnica
Relación calidad-precio

Comentarios: Has been the best option for our multi-therapist, multi-room business for years. We got into the enterprise version prior to all the format updates that are currently presented by TimeTrade, so it has remained extremely, competitively priced for us for the amount of flexibility and user control it offers. Any time I have contacted customer service, I have had direct contact with a specific sales and service rep that has always been willing to help fulfill my request. Any time I have had difficulty creating scheduling scenarios, they have adequately educated me on what can and cannot be done within the system based on how it was originally formatted. I have EXTREME flexibility in changing service and therapist and room scenarios as my business has adapted over the years. It is a "rules-based" format, which requires somewhat of a "programmers" approach to its setup, modifications and maintenance. Managing the back-end requires basic programming and workflow concepts, but is extremely consistent. The version I have been using is not for the novice who is unwilling to learn its programming concepts. However, the more you work with it, you will discover the near endless scenarios and adaptations you can create with it. I will never even come close to using even 10% of its full potential. But, at the same time, I can make it as simplified or complex as I want, anytime I want. Downtime has been very minimal. Nearly all problems have been user-created rather than system-created. There is a reason they serve Fortune 500 companies successfully. If you want super-simple, there are many other options out there. If you want a robust, adaptable system for a competitive price, then TimeTrade is at least worth considering; especially if you are serving multiple people in multiple locations.

We logged our time in this system. It was convenient system.

Publicado el 18/6/2018
Cecelia G.
Senior Housing Counselor
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
5/5
En general
4 / 5
Facilidad de uso
4 / 5
Características y funcionalidades
4 / 5
Asistencia técnica
4 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Convenience of using it while not at work, if you forget to do your timecard. You don't have to go into the office.

Puntos a favor: Time trade is a good system to use to log in your time. If your away from the office you can log onto your home computer or phone to update your time when you are away from the office. I used this system for 3 + year. The system is easy to use and convenient.

Contras: I was a task when you forgot to log your time and you tried to do it on your phone or home computer. It was mostly the user not remembering passwords.

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