TimeTrade

TimeTrade

Por TimeTrade Systems

¿Quién usa TimeTrade?

Comercio minorista, banca, servicios financieros, software y tecnología, ventas, marketing y éxito del cliente.

¿Qué es TimeTrade?

TimeTrade crea conversaciones que impulsan el negocio. Equipa a las empresas para proporcionar un servicio personalizado a cada cliente, en todo momento, lo que mejora la satisfacción del cliente, la lealtad y la retención y aumenta el crecimiento de las ventas. La plataforma en la nube de participación del cliente proporciona herramientas de aplicaciones móviles y omnicanal para gestionar la parte más crítica del recorrido del cliente: la conversación en vivo. Más de 500 marcas principales confían en TimeTrade para impulsar las conversaciones y mejorar la experiencia del cliente.

Información sobre TimeTrade

TimeTrade Systems

https://www.timetrade.com

Fundada en 1999

Resumen de precios de TimeTrade

TimeTrade no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de TimeTrade está disponible a partir de 78,00 US$.

Precio inicial

78,00 US$

Versión gratuita

No

Prueba gratis

Implementación

En la nube, SaaS, web

Móvil: nativo de iOS

Móvil: nativo de Android

Formación

En directo en línea

Seminarios web

Documentación

Asistencia

Horas laborables

En línea

Funciones de TimeTrade

Herramientas de planificación
Alertas y notificaciones
Gestión de reserva de habitaciones
Planificación de instalaciones
Planificación de personal
Programación a tiempo real
Programación automatizada
Programación de citas
Programación de cursos
Programación de grupos
Programación de recursos
Varias ubicaciones
Alertas y notificaciones
Citas recurrentes
Gestión de calendarios
Gestión de documentos
Portal de autoservicio
Programación automatizada
Programación basada en reglas
Reserva en línea
Seguimiento del estado de carga
Varias ubicaciones
Acceso móvil
Base de datos de clientes
Citas recurrentes
Gestión de reserva de habitaciones
Pagos en línea
Programación automatizada
Programación de grupos
Recordatorios de citas
Reserva en línea
Sincronización de calendario
Varias ubicaciones

Opiniones de TimeTrade

Mostrando 5 de 65 opiniones

General
4,2/5
Facilidad de uso
4,2/5
Atención al cliente
4,1/5
Funcionalidades
3,9/5
Relación calidad-precio
4,3/5
Alex B.
Manager
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    4/5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 30/8/2018

"This is THE booking solution for small businesses and entrepreneurs"

Comentarios: Since I've started using TimeTrade I've been able to more easily book and have appointments kept with clients. It's very easy for both the user and the client to input information for the calls. Nice to be able to integrate it into websites and social media! Overall, definitely recommend! You can't really beat the price.

Puntos a favor: After you have it set up, it works seamlessly without you having to do much.
You can set many different types and lengths of appointments/calls.
It's easy to create and adjust the times you're available for the different appointments/calls.
It automatically sends you and the other person emails about the calls AND a reminder email!
If you connect it to your calendar, it auto-inputs your meetings so you're never double-booked!
Amazing pricing.

Contras: It can be a little confusing to set up and the tutorial videos don't always address all your issues.

  • Fuente de la reseña 
  • Publicado el 30/8/2018
Usuario verificado
Senior Business Development Manager
Software informático
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 19/5/2018

"Been using the tool for over 5-years. It has made booking meetings so much easier. "

Comentarios: The time it saves not having to sending emails back &forth trying to sync calendars when trying to book a meeting. How easy it is to create different booking options.

Puntos a favor: How easy it is to create different booking options. I created 6 different options to book meetings depending on the type of meeting I would like to schedule. Really like the new feature that will block out 5-minutes after a call so you do not schedule calls back-to-back.

Contras: Wish you could change the time zone for a point in time. For example, if I am traveling to a tradeshow in a different state (PST) and I am sending out meeting invites to prospects, I would like the calendar invite to show the time in the time zone I will be in and not the time zone I am currently in (EST).

Respuesta de proveedores

por TimeTrade Systems el 29/5/2018

Thanks for the thoughtful review. We are thrilled you're getting such great value from TimeTrade. Also, we'll make sure that this feature request is considered in a future product release.

  • Fuente de la reseña 
  • Publicado el 19/5/2018
Sheri B.
MT
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
  • Valoración global
    2/5
  • Facilidad de uso
    3/5
  • Funcionalidades
    2/5
  • Asistencia técnica
    1/5
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    0/10
  • Fuente de la reseña 
  • Publicado el 14/9/2018

"Absolutely no customer support response in 4 days. Left me hanging"

Comentarios: My clients love the simplicity of the program and I like the cost. For 6 years, things have been going good. I never liked that I had to email for help instead of calling, but they always managed to resolve any glitches I experienced. Lately, however, I have been having a lot more serious problems that affect my business and when I reach out for help I get zero replies from them. It's been days and I've heard nothing back from them. MY clients literally can't schedule at available times because they won't show as available. This scheduler is not allowing my clients to schedule with me and they don't seem to care. I don't even know how to get me money back because there's no way to contact them.

Puntos a favor: I liked the price and simplicity of the program.

Contras: There is no phone number for customer support, so when there's a problem you can't talk to anyone. I've had a few problems in the last six years and I had to submit a request for help. They fixed the glitch each time. However, I've been having more serious problems lately and when I submitted a request for help ticket, I got an automated response saying they received my request but I am getting zero response. They've completely left me hanging. It looks like I will be forced to find a new program that actually allows my clients to schedule with me.

  • Fuente de la reseña 
  • Publicado el 14/9/2018
Usuario verificado
Sr. Manager, Marketing Analytics & Operations
Propiedad inmobiliaria, 501-1000 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    4/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    Sin valoración
  • Fuente de la reseña 
  • Publicado el 12/2/2018

"TimeTrade- Easy solution to customer interactions"

Puntos a favor: The round robin option has made life very easy for our shared customer experience team. It's also very easy as a manager to see how people's days are being spent and the impact these interactions are having on our customer experience as a whole. Our customers, even those that are less technical, have little trouble understanding this tool and how they can use it to schedule time with our team.

Contras: It would be beneficial to get more robust reporting and data that we can match back to tasks in Outlook and SFDC. We are able to export data to get the views and reporting we need but a dashboard view that is easily shared with users of management's choosing would go a long way towards visibility and transparence of the team's activities.

  • Fuente de la reseña 
  • Publicado el 12/2/2018
Brendan P.
Financial Advisor
Servicios financieros, 1001-5000 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 26/7/2018

"The best return on year I have ever made in my life."

Comentarios: Save an estimated hundred hours per year.

Puntos a favor: This has been a game changer for me as an advisor. I have always battled with scheduling in a day and age where people are so busy and hard to get a hold of. I have turned 100 hours of calling/scheduling per year into e-mail links so people can book what they want when they want it. Phone tag has almost been completely eliminated. You do the math for yourself on what you spend following up with people booking appointments.

Contras: There are no complaints - I have some issues from time to time with my Outlook integration but I spend less than an hour per year on updates and getting my IT to help so still the return is ASTRONOMICAL on my money.

  • Fuente de la reseña 
  • Publicado el 26/7/2018