ThunderTix
Por Thunder Data Systems
¿Quién usa ThunderTix?
Orientado a eventos recurrentes como artes escénicas, recorridos turísticos, eventos anuales y espectáculos de música en vivo.
¿Qué es ThunderTix?
Una plataforma para todo en un diseño fácil de usar con una excelente asistencia al cliente. Controla tus propios datos de clientes privados, los precios de tus eventos, cupones y descuentos. Recoge donaciones, vende productos y tarjetas de regalo con registro de canje y saldo. Y a diferencia de cualquier otro servicio de venta de entradas, ThunderTix no cobra cargos por las entradas, pero te permite hacerlo de forma opcional y obtener las ganancias. ¡Pruébalo hoy mismo con la prueba gratis!
Información sobre ThunderTix
Thunder Data Systems
http://www.thundertix.com
Fundada en 2000
Resumen de precios de ThunderTix
ThunderTix no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de ThunderTix está disponible a partir de 65,00 US$/mes.
Precio inicial
65,00 US$/mes
Versión gratuita
No
Prueba gratis
Sí
Implementación
En la nube, SaaS, web
Móvil: nativo de iOS
Móvil: nativo de Android
Formación
En directo en línea
Seminarios web
Documentación
Asistencia
En horario ininterrumpido (atiende un representante)
Horas laborables
En línea
Funciones de ThunderTix
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Opiniones de ThunderTix
Mostrando 5 de 174 opiniones
Sergio G.
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Valoración global5/5
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Facilidad de uso5/5
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FuncionalidadesSin valoración
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Asistencia técnica5/5
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Relación calidad-precio5/5
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Probabilidad de recomendaciónSin valoración
- Fuente de la reseña
- Fuente: GetApp
- Publicado el 24/2/2016
"Easy Interface. Easy to Setup. Reliable & A+ Professional Customer Service."
Comentarios: I enjoyed the overall experience. What was great about ThunderTix was a combination of two things, dependability and customer service. Whenever I had a question they answered it either by phone or email in a timely manner. They were also very thorough as to what you cannot and could do. With much creativity and flexibility there isn't really much you cannot do with their ticketing system.
Puntos a favor:
It's affordable with its different ticketing plans, and you are not stuck paying an outrageous percentage of your sales.
*Customer Service
*Dependable
*Automated Pre-sale system
*Automated Post-sale system
*Works on smartphones and tablets with easy.
*Promotional tools.
*Easy simple buttoning system even low tech Church volunteers of an elderly age were able to operate.
*SSL Encryption on their end.
*Works with multiple merchant portals
Contras: I am not really sure. They seem to even be concerned about quickly changing their system to benefit you from their open customer support page. You can see what the customers complained about, and even how they solved it. It was freaking incredibly risky, but also awesome to see how they fixed it. So if there are issues which I did not experience, they probably won't last too long.
- Fuente de la reseña
- Fuente: GetApp
- Publicado el 24/2/2016
Lauren B.
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Valoración global5/5
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Facilidad de uso5/5
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Funcionalidades5/5
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Asistencia técnica5/5
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Relación calidad-precio5/5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 15/5/2020
"Customer Service A+"
Comentarios: We have been using Thundertix for nearly three years, and have been big fans of the software from the beginning, but their response to changing needs during the COVID-19 crisis have made us ThunderTix fans for life. The Thundertix team has quickly and efficiently continued to add new features that are critical during this time. The newly added options to bulk refund tickets to gift certificates and add automated social distancing seating charts are GAME CHANGERS for our industry right now. They have saved our staff hours of time and energy by implementing easy to use, effective features. Plus, they are in my opinion the absolute best bang for your buck that you can get in a ticketing software. They have lower per ticket rates than most of their competitors with superior service.
Puntos a favor: The software is incredibly user friendly. The low per ticket cost was the greatest deciding factor for us, but we have been wowed by their customer service and breadth of features. We are a non-profit theatre company that operates 10 small venues (sub 300 seats). Things we love: assigned seating, easy transfer and refund options, PDF tickets, unlimited user accounts (we have lots of ticketing volunteers), integrated email, offer to round up to nearest $5 for donation, bulk discount code creation, season tickets, pre and post event surveys.
Contras: We would like to see more versatility within season tickets, such as creating season or package tickets across multiple venues. We would like to see additional versatility with coupon codes, such as creating a code that can be used only once per person.
- Fuente de la reseña
- Publicado el 15/5/2020
Usuario verificado
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Valoración global2/5
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Facilidad de uso3/5
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Funcionalidades2/5
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Asistencia técnica5/5
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Relación calidad-precio3/5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 22/6/2018
"Fine but not the best option out there"
Comentarios: I feel like the biggest benefit is the price and the customization of the software. I would highly recommend spending quality time on the set-up to ensure you're using it to the best of its ability for your organization.
Puntos a favor: The customization is really nice -- from show details, customer reminders, and prices. The customer side of things is really clean and well setup.
Contras: The navigation can be non-intuitive, but understandable once you get the lay of the land. The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end. Even leaving notes about orders that you couldn't later update would get irritating for the small space provided.
Respuesta de proveedores
por Thunder Data Systems el 18/10/2018
Thanks for your great feedback. We spent a bit of time this year trying to improve our interlinking to make it easier than ever, and our efforts will continue. We truly want to be the most efficient, time saving software.
If you have specific suggestions, I am all ears. You are welcome to write me directly, or you can create a feature request once you're logged in.
I'll look forward to hearing from you!
- Fuente de la reseña
- Publicado el 22/6/2018
Melanie R.
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Valoración global5/5
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Facilidad de uso5/5
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Funcionalidades5/5
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Asistencia técnica5/5
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Relación calidad-precio5/5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 9/12/2019
"Thundertix is not just a software program - it is a community. "
Comentarios: Overall our experience is excellent. We are very happy with this product!
Puntos a favor: We love working with ThunderTix. ThunderTix has an amazing support system in place. It is like having another team member in the office that you can go to and say 'this isn't working for me, can you do something about it?' And they say Yes - And then they do it!! This past Friday I contacted ThunderTix Support with a feature request and they had it sorted out by the time I got back to the office on Monday. Their team truly listens to what their users want. It is as though we are building the software together. You can tell the people behind the program truly care about it and about our business. ThunderTix is not just a software program - it is a community. ThunderTix is constantly adding features (requested and voted on by their users) to give more value to the product. I love opening up the program and learning about the features and tweaks other users want to see and then to watch as ThunderTix takes actions on making those changes and updates. Specific features of the software we like include: selling gift certificates online, integration with our website and with others like mailchimp, donation options on checkout, coupons, and automatic emailing. ThunderTix was very easy to learn and also very easy for me to then train others on. And whenever I get lost I know that their Support will respond to my emails within minutes. Literally minutes. That's what I like best about ThunderTix: knowing that they have my back.
Contras: If I had to pick something - converting my monthly invoices from USD to CAD but really that's not an issue.
- Fuente de la reseña
- Publicado el 9/12/2019
Kirsten S.
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Valoración global5/5
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Facilidad de uso4/5
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Funcionalidades4/5
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Asistencia técnica4/5
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Relación calidad-precio5/5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 19/9/2019
"For the New Employee"
Comentarios: The program, for the money, delivers a fantastic product. It is dependable and most of what we want to do with it is available. Also, it is always improving with regular updates that make it even more robust and user-friendly.
Puntos a favor: As a new employee, I appreciated that, since the previous employee had already loaded it with events, I was up and running from day 1. I could navigate to what I needed and I could sell tickets without too much training. I haven't preloaded and posted a whole season of events yet, but I have added additional performances to existing shows and I've added the occasional event. Once you've done it, it is a fairly simple process. Also, in the short amount of time that I have been using Thundertix I have seen multiple updates and improvements made to the software that were either beneficial for me or they were changes that I could see would be helpful to someone in a slightly different business or industry. The software seems to always be improving.
Contras: I don't like the coupon and discount limitations. For example, we can't offer a percent off the entire transaction, without manually discounting the purchase. Also, I am frustrated that I can't just call someone who knows the software well. The FAQ's are extensive, but if you aren't familiar with the vocabulary used within the system, you spend a lot of time trying to figure out what words to use for a successful search.
Respuesta de proveedores
por Thunder Data Systems el 24/9/2019
Hi Kirsten!
Thanks for your great feedback about how easy it was to get started with ThunderTix!
I wanted to let you know that you can absolutely create a coupon to offer a percent off the entire transaction. Next time you create a coupon, look for the option that says, Select the manner in which your customers should use the coupon and choose, "Limit Usage to Once per Order". We also have a Coupons Video Tutorial that you might find helpful here:
https://www.thundertix.com/videos/create-event-coupons/
Our support team is incredibly knowledgable with every facet of the platform, so if you ever have questions, don't hesitate to reach out to us to save time searching through the public support forum. We also offer an option for phone support as an annual add-on to any service plan, if interested.
- Fuente de la reseña
- Publicado el 19/9/2019
