ChiroTouch

Great Quality, Great Service

Comentarios: I have worked with ChirTouch for 5 years and I love it. I recommend it to all chiropractors I work with. Customer service is, more often than not, very helpful and they are at least attentive and quick to respond. The whole system is seamlessly integrated from online apt requests, auto population of paperwork, self check-ins, billing, it really is outstanding compared to all other chiro software I work with. The only thing that needs help is the patient statements. Instead of separating the amount due from the insurance co and the patient, it will put those two amounts together, before the insurance has paid the DOS and print a statement as if the patient owes the whole balance so with the 100s of patients we have, it is not economical to print all those statements and go through them one by one for accuracy. I have yet to figure out the best way to print accurate statements in bulk fashion and welcome help from ChiroTouch or anyone else familiar with this.

Puntos a favor:

the intuitive nature of all basic functions, ease of use and organization

Puntos en contra:

One thing only - the patient statements are too complicated when trying to do a 'mass' monthly production.

Better than what we had, but not amazing.

Comentarios: We were moving from an EHR that was not working well for the clinic.

Puntos a favor:

The version I have is hosted at the office. I know that EHR is going to an online platform and that is the "in thing" right now. But, with the hosted version, I own the licence and once paid off, I don't have to make that 400$ a month payment to use it.

Puntos en contra:

They do not guide you on how to use the software in real life practice. Yes, they teach you what the buttons do. But knowing what the dials on an airplane mean is not the same thing as flying an airplane. They only give you access to the manual for the program if you buy their maintenance package. But, the manual is very lacking on any detailed information that makes it extremely useful. It is a very cumbersome software package to start using. Also, they do not integrate with QuickBooks. I wished that I could get the finances from this program to talk with QuickBooks.

The NWC Experience

Comentarios: Recent I signed up for CT ProBill and the experience has been the most outstanding. Not only did I have an awesome team to expedite the process, I gained a "biller" that far exceeded my expectations. My clinic was only collecting 19.2% before [sensitive content hidden] took over. She was thorough in her analysis, clear with her explanations and available every step of the way. I literally thought I would have to close my doors because money was not coming in. In reality, claims were not being submitted by the in-house biller. [sensitive content hidden] took it upon her own to submit the claims that were just hanging in the wind, so-to-speak, with no benefit to herself. [sensitive content hidden] not only proved that she was more than competent for the job, but that she wants my clinic to succeed as much as I do!

Puntos a favor:

ChiroTouch is the simplest EHR that I've ever used. The training is outstanding. I love that you can make it as personal as you need it.

Puntos en contra:

While I like the macros, I am not crazy about the 7.2 version. The 7.0 is definitely better.

Not a friendly software or company.

Comentarios: Everything I was shown seemed good and it looked like it would do what I needed for my office but was very unfriendly for me or staff to learn. Once signed up and in the end it was very cumbersome to use and getting help was very difficult, always having to leave messages, never a live person without a 15 minute was or call back, if they called back. The calls we did get back were from other sales persons wanting us to buy some new add-on or other feature for the software.

Puntos a favor:

Once I got the software and tried to implement it, NOTHING.

Puntos en contra:

-Could never get a live person on the phone unless you called the sales number.-Implementation and training was a disaster and never really got done.-CT Community was a joke, nothing really answered our questions so we had to call in and of course, leave a message because there were no live persons to talk to.-Way to many windows boxes kept popping up and you would get lost in all the open windows. The software would not go from screen to screen without another window opening up. It became very confusing as to where things you needed were. -The macros came very insufficient and a lot of programing was needed. -Everything was difficult to figure out and not easy to do so.

Thanks [sensitive content hidden]

Puntos a favor:

The same as last time feature. I like the carryover feature as we are treating many of the new patient on a regular basis, and often there symptoms change gradually.

Puntos en contra:

This is minor, but I wish that when you look up a patient and then go back to the patient list, that it would take you back to the last alphabetized patient list. I am often reviewing family members.