¿Quién usa LiveChat?

LiveChat se utiliza en empresas de todo el mundo y de todos los sectores. Los startups, pequeños y medianos y las empresas confían en LiveChat y en las tareas diarias de atención al cliente.

¿Qué es LiveChat?

Premium Live Chat y Help Desk Software para negocios. LiveChat convierte a los equipos de asistencia en rockstars de atención al cliente. Los clientes aman obtener las respuestas a sus preguntas en cuestión de segundos. ¡Gana los corazones de los clientes con una increíble atención al cliente con LiveChat, únete a más de 24 000 empresas de más de 150 países y prueba LiveChat ahora mismo!

Información sobre LiveChat

LiveChat Software

http://www.livechatinc.com

Fundada en 2002

Asistencia

  • En horario ininterrumpido (atiende un representante)
  • En línea

Implementación

  • Instalado: Mac
  • En la nube, SaaS, web
  • Instalado: Windows
  • Móvil: nativo de iOS
  • Móvil: nativo de Android

Formación

  • En directo en línea
  • Seminarios web
  • Documentación
Vídeo de LiveChat
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Resumen de precios de LiveChat

Ver precios

LiveChat no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de LiveChat está disponible a partir de 19,00 US$/mes.


Precio inicial

19,00 US$/mes. Ver precios

Versión gratuita

No

Prueba gratis

Funciones de LiveChat

  • Análisis de atención al cliente
  • Búsqueda
  • Catalogación y categorización
  • Chat en vivo
  • Control de respuestas por correo electrónico
  • Gestión del conocimiento
  • Métricas de rendimiento
  • Portal de autoservicio
  • Seguimiento de asistencia al cliente

Lista completa de Software CRM online

  • Chat proactivo
  • Creación de marca personalizable
  • Formulario sin conexión
  • Geofocalización
  • Integración de terceros
  • Respuestas prediseñadas
  • Seguimiento de visitantes de la web
  • Transferencias/enrutamiento
  • Uso compartido de la pantalla

Lista completa de Software de chat en directo

  • Análisis
  • Chat en vivo
  • Contenido en vídeo
  • Distribución de contenido
  • Gestión de bajas de la suscripción
  • Gestión de comunidades
  • Gestión de la comunicación
  • Ludificación
  • Recopilación de comentarios

Lista completa de Software de compromiso del cliente

  • Alertas y alzada
  • Asistente virtual
  • Base de conocimientos
  • Chat en vivo
  • Encuestas y comentarios
  • Gestión de centros de atención telefónica
  • Gestión de citas
  • Gestión de colas de espera
  • Gestión de correo electrónico
  • Gestión de flujos de trabajo
  • Integración de redes sociales
  • Métricas de rendimiento
  • Portal de autoservicio

Lista completa de Software de servicio al cliente

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Opiniones de LiveChat

Mostrando 5 de 1059 opiniones

General
4,6/5
Facilidad de uso
4,7/5
Atención al cliente
4,6/5
Funcionalidades
4,4/5
Relación calidad-precio
4,5/5
Greg D.
Owner
Ha utilizado el software durante: Más de un año
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 8/2/2018

"LiveChat Connects Me to My Candidates Fast!"

Comentarios: I get instant connection to my customers with tons of features, customizations, and robust reporting.

Puntos a favor: What I like most about LiveChat is it's reliability. When I began researching chat applications to recommend to a client for use in their recruiting efforts, I found a lot of options. I also found a lot of issues. Many of the applications I looked at were complicated and glitchy. Then I found LiveChat. LiveChat just worked. It was solid application whether online or on my desktop and it handled chat conversations reliable while offering all the features I was looking for in a manned chat application. When I spoke with a representative from the company, I found out why. LiveChat set out from the beginning to be a manned chat solution and to be the best in the business. I was kind of disappointed with this at the beginning, because I was hoping for a solution to handle both manned and bot style chats. LiveChat didn't have bots, but they were so far above every other manned chat platform, that I had to choose them. Incidentally, they have developed a bot situation since I first signed up with them and it is just as robust. It's called botengine.ai and I highly recommend it. BotEngine integrates seamlessly with LiveChat and both applications work reliably with Facebook Messenger, Web Pages, Landing Pages, and more. LiveChat offers tons of customization, professional looking interfaces, and robust reporting. I can easily use it on my desktop computer, my notebook, my tablet, or my phone. And just like I said before, it just works.

Contras: If there was anything to dislike about LiveChat, it would be that it is resource-intensive on my iMac. This is a casualty of my business, though. I have to use a lot of memory-hog applications every day, so a lot of times I will enable LiveChat just on my mobile device or my notebook while I'm working at my desk. That way I can still respond to chats without slowing down my main machine.

  • Fuente de la reseña 
  • Publicado el 8/2/2018
Emin N.
Sales and Customer Relations assistant
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    4/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    4/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 9/7/2020

"A good software for all sizes of companies for customer relations activities"

Comentarios: Via the Livechat, we communicated with all departments such as operations, accounting which saves our time with very useful features and options. You can enjoy different shades of customisation, professional interface and robust reporting features by using it with different kids of devices.

Puntos a favor: 1) The daily chat summary function helps you to review the statistic performance of Sales department
2) Possible accessibility to LiveChat with all kinds of electronic devices. Especially, there are not any technical problem when you connect with your smartphone
3) Via LiveChat, you can provide fast, reliable 24hours customer service without any breaking point in connection
4) Daily notifications about the performance of the work teams help you analyze the work procedures analytically in daily basis

Contras: 1) There are lacking information for customers concerned with location, page visiting, and browser
2) In the case of internet disconnection, the software doesn't inform you about the issue.
3) Despite the fact that 30 free trials are very advantageous, the price of advanced version could be expensive for small based companies with less budget

  • Fuente de la reseña 
  • Publicado el 9/7/2020
Michelle P.
Sr. Member Advocate
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 12/9/2020

"Perfect Customer Service System!"

Comentarios: We speak to members and applicants every day using this feature! It's perfect and provides opportunities for macro and Zendesk integration!

Puntos a favor: This is a perfect product for online chatting for a customer service driven company. We use this feature DAILY for our company!

Contras: Often, but not all the time, the software will fizzle out and your chats will be reassigned to others, in stead of going into a queued limbo.

  • Fuente de la reseña 
  • Publicado el 12/9/2020
Annabel D.
Digital Marketing Executive
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    3/5
  • Facilidad de uso
    3/5
  • Funcionalidades
    3/5
  • Asistencia técnica
    2/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    6/10
  • Fuente de la reseña 
  • Publicado el 17/12/2018

"Good value but lacks some key functionality and integration"

Comentarios: Livechat gives us the ability to engage more directly with visitors to our site. It has certain functional limitation which my team find frustrating, however for the price that we pay, it is still good value.

Puntos a favor: Livechat has provided a really useful platform for us to get started with livechat provision on our site. The chat interface itself is easy for agents to use. It is also inexpensive compared with other similar platforms.

Contras: There are some important features missing or lacking. Spell check within the livechat itself is crucial for agents to ensure we are always putting our 'best foot forward', while trying to respond quickly to visitors. The automated greetings are great but lack the ability to set logic within the conditions, meaning I don't have quite the level of control I would like over the greetings.
The CRM integration has also been difficult to implement, and hasn't worked well for all our agents. Which has caused some issues with manual data entry and some lost data. This integration is crucial to our workflow.
The customer service has, overtime, become much more automated and it has therefore taken me longer and been more frustrating to get solutions to issue that I have come up against. While the platform itself has improved in functionality through the time i've been using it, I find the customer support has become less helpful and personal.

Respuesta de proveedores

por LiveChat Software el 18/12/2018

Hi Annabel,

Thank you for your feedback, we do our best to create the best live chat experience for our customers and to constantly improve our product.

If you don't mind, our Customer Success Team will be in touch to collect a few more information regarding some of the issues you experienced.

Cheers,
LiveChat Team

  • Fuente de la reseña 
  • Publicado el 17/12/2018
Usuario verificado
Administradora
Oficina ejecutiva, 501-1000 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 12/6/2020

"LiveChat mudou minha empresa"

Comentarios: Our company started using LiveChat because we were losing a lot of customers due to the lack of support that was able to solve problems quickly. Before we started using the software, we used e-mail and this generated very slow communication with our customers. We implemented LiveChat just over two years ago and improved the level of our service. Since then, we have increased the efficiency of our work, reduced costs and mainly improved our relationship with the client.

Puntos a favor: LiveChat integrated perfectly with our business, the software is fast and allows us to reduce the average service. Because we are able to solve our customers' problems more quickly, we were able to expand our customer portfolio. This means increased revenue for our company. But the most positive effect was being able to improve the way our company was seen in the market. The best thing about LiveChat is that it allows us to work and at the same time provide support to our client, because whenever there is a new interaction, the software emits an audible warning on the mobile device and this allows us to be answering questions in real time.

Contras: Well, we currently face only a few difficulties with the usability of the app for mobile devices, because the web version of LiveChat is perfect, but the mobile version and a little limited, in my view, needs to expand the features in the mobile version, such as the resolution tags that are not allowed to be added in each contact, but the web version has this function. Another issue that implies the use of LiveChat is the cost of implementation, which is a little high by the standards of some companies.

  • Fuente de la reseña 
  • Publicado el 12/6/2020