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¿Qué es Assyst System?

Axios Systems es el proveedor líder mundial de soluciones de gestión de servicios de TI (ITSM) de mejores prácticas. El software ITSM assyst, totalmente alineado con todos los procesos de ITIL, entrega continuamente valor comercial a organizaciones de todo el mundo. Este producto de catálogo de servicios ayuda a las organizaciones a gestionar su jerarquía de servicios de manera rápida y eficiente, con pocos recursos necesarios y brinda una gestión integral de los servicios durante el ciclo de vida.

¿Quién usa Assyst System?

El software ITSM para empresas de Axioss, assyst, está diseñado específicamente para transformar negocios con más de 150 en TI, desde centros de costos centrados en la tecnología hasta equipos de atención al cliente rentables centrados en la empresa.

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VS.
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Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opiniones de Assyst System

Evaluación media

General
3,5
Facilidad de uso
3,3
Atención al cliente
4,0
Funcionalidades
3,3
Relación calidad-precio
4,5

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
25%
4
25%
3
25%
2
25%
Marco
Marco
Sales Mgr en Italia
Usuario de Linkedin verificado
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

ITSM tool

5,0 hace 5 años

Comentarios: Very happy, easy to configure and use

Puntos a favor:

Easy of use, features, ROI, fast implementation, Quick win

Puntos en contra:

Graphics could be improved, lots of clicks

Susan
Customer Support Supervisor en EE. UU.
Ha utilizado el software durante: No especificado
Fuente de la opinión

Great system, easy to learn and use.

4,0 hace 8 años

Comentarios: We implemented assyst in 2013 and only implemented the Incident portion. We chose assyst over their competitors for several different reasons: the automation of the Operating Level Agreement (OLA) which we were doing manually before, automated reporting, ease of use, robust knowledgebase, and were able to roll out to several of our associating organizations.
We have several customizations and even with them, assyst was easy to configure. We are in the process of upgrading to the latest version and will be configuring/using Problem Management and Mobile, later this summer. We like that it is an "all in one" application, instead of having to purchase multiple applications that may or may not work with each other.
We have run into a couple roadblocks with the OLA process; however, this is due to our OLA customized process and not what is out of the box. Enhancement requests and issues take a while to get fixed/implemented. One of the biggest issues we have with the system is that it is difficult to work cases if a user working in multiple departments. Support is still investigating this issue. Another con is with the searches; they could be more robust with "If this, then that" searches. There was a very small learning curve from our previous system (Remedy) to Assyst.

Usuario verificado
Usuario de Linkedin verificado
Seguridad pública
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Extremely powerful software, but not without its quirks

3,0 hace 6 años

Puntos a favor:

The primary strength of assyst is the very thorough and well developed platform that it is built on to assist in automation or application development. After being an admin for several years, I am grateful for the extensive documentation that is available on the vendor's wiki. The integrations that are available for extending the base functionality are excellent and have enabled us to create some powerful automations to streamline some of our business processes. The tools they have to develop features within the app itself (particularly the customizer and the process designer) while a bit clunky are also very powerful tools that enable us to easily customize the software to meet the needs of our various clients. Building out the self service module has allowed our organization to realize significant time savings for our helpdesk staff.

Puntos en contra:

While very powerful, I've also found it to be very quirky, and even quite buggy. Our team has discovered several confirmed bugs over the years, some of which have been fixed, others have not. Additionally, there are some features that seem like a no brainer to have included, but are not present, forcing us to come up with unusual and confusing workarounds to solve what seems like a simple need. We spend a non-trivial amount of time on these things, and trying to find ways to work around the design of the application to meet our business needs, when it really seems that some of these things should have been baked in from the beginning. Additionally, we've seen increased instability in the software since upgrading to the latest service pack several months ago. Fortunately, the support team has been pretty helpful, but these frustrations eat up our time and hold us back, preventing from further developing the platform to meet the demands of our organization.

Chris
Manager, Apps Development en EE. UU.
Educación superior, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Assyst Did Not Satisfy Our Needs, So We Switched to ServiceNow

2,0 hace 3 años

Comentarios: Help Desk Management, configuration management, knowledge base repository -- all were very challenging to use.

Puntos a favor:

I did not like this software at all and was glad we made the switch to ServiceNow. It was easy to enter tickets into the system, but all other functions were lacking.

Puntos en contra:

Outdated user interface, very challenging to learn and use, the way the information was presented was confusing, no meaningful reporting.