¿Qué es GoFrugal?

GoFrugal Technologies ha proporcionado software de punto de venta para comercios minoristas. Empresas de distribución y restaurantes desde 2004, en forma de soluciones completas de automatización empresarial combinadas con aplicaciones móviles y soluciones en la nube. Con sede en Chennai, India, la huella tecnológica de este software ha crecido para beneficiar a más de 25 000 negocios minoristas en más de 50 países. El enfoque principal es brindar una excelente experiencia al cliente con las soluciones digitales.

¿Quién usa GoFrugal?

Al servicio de los minoristas digitales y restauradores en toda la India, Emiratos Árabes Unidos, Estados Unidos, Malasia, Reino Unido, Singapur, Australia, Pakistán, entre otros de 50 países.

Vídeo de GoFrugal
GoFrugal Software - 1 GoFrugal Software - 2 GoFrugal Software - 3 GoFrugal Software - 4 GoFrugal Software - 5

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Opiniones de GoFrugal

Evaluación media

General
4,4
Facilidad de uso
4,4
Atención al cliente
4,0
Funcionalidades
4,4
Relación calidad-precio
4,4

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
66%
4
22%
3
6%
2
2%
1
5%
Usuario verificado
Import and Logistics coordinator en India
Usuario de Linkedin verificado
Alimentación y bebidas, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Fast going Gofrugal

5,0 el mes pasado Nuevo

Puntos a favor:

It is very easy to use as even person with minimum knowledge can also learn and work in this software easily. Easy to implement and work.

Puntos en contra:

It works well for small companies and enterprises. Big enterprises need end to end software for complete process. So it will be a drawback.

Swoyam
Director en India
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Good Software with decent customer support for Retail Book Trade having a Mid Tier Pricing range

4,0 hace 2 años

Comentarios: My overall experience with GoFrugal has been good over the years.
but "Thank God", they stopped partnering with other local companies to sell their product in the market. At the time of installation 5 years back, it was a nightmare, their local vendor only knew how to install the product but not how to train us in moving our age old business procedures and techniques to the GoFrugal Platform. I was seriously considering of cutting my losses and moving to Tally. But I am now realizing that I am much better off with GoFrugal as my partner;
No doubt there were initial hiccups but even though they started their business from Pharmacy Vertical, they have currently tailored their product for Book Trade pretty decently.
GoFrugal has saved us a lot of time, effort and money over the years and helped us grow.

Puntos a favor:

1. Ease of Use - The Menus and Navigation for billing are quite simple making it easy for even our support staff to jump in and help during peak hours. 2. Robust - We have been using RPOS 7 since the last 5 years and there has never been an SOS situation 3. Customer Support - During there initial years they were struggling in this aspect but since the last couple of years they have become better but there is room for improvement.

Puntos en contra:

1. YouTube Videos are helpful to some extent but they don't update their help documents repository. 2. Most of the times when I contacted customer support there first suggestion will be please update to the latest build and hope this has been fixed, even after I have told them, I recently updated. 3. There are only a few knowledgeable customer support executives who immediately can figure out your issue and have the solution ready for you. For others they need to train more thoroughly. "I do not want to know the cause of my issue but the solution"

Respuesta de GOFRUGAL Technologies

hace 2 años

Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings

Amal
Director en India
Comercio minorista, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

A few suggestions that can benefit all your clients

4,0 hace 2 años

Comentarios: Overall, I'd rate the experience a little above fair. I have shared a lot of suggestions and the discussions are not being taken very seriously. Some essential features are still needed in the software which can definitely make this one of the best software in the industry. Some existing features are not complete and they are blunt. They can be improved by taking direct suggestions from the customers' experience. A recent happening was regarding the ORDER EASY APP. There were a lot of glitches in the app but it was very hard to commincate with you and I had to spend a lot of time and money to develop a new app with other company. I will be happy to share more views on the Gofrugal product and improvement suggestions over a google meet if possible. You may contact me over my email if you are interested.

Puntos a favor:

I like the many solutions that this software has to offer. A lot of the solutions that come along are really great and make the work easy. A lot of the common issues being faced in the FMCG retail sector are already addressed in the software. Also, I would like to appreciate the kind and respectful attitude of all the staff, especially, [SENSITIVE CONTENT HIDDEN]. However, improvements are needed in a lot of areas.

Puntos en contra:

Yes. Definitely. There are a lot of features that can be updated and a lot of other modern features are to be included as well. 1. A lot many offer management scheme exists. But majority of them are useless for HQ customers having central pricing and offer management. As we have multiple outlets, we are unable to work out offers for our customers centrally. Most of the offers can be set only in the RPOS which is not the way forward. Also in today's market offers using promo codes must be made available. 2. There is no real solution to handle damaged products. Practically, the process is a lot more complex one than just transferring it to a sub location and using the wastage entry module in the software. This creating a lot of financial trouble for us. 3. No way to bulk update Markup/Markdown price setting for products in HQ. 4. No way to identify the minimum/maximum stock level of the products as a variable. The minimum stock level for 20000+ products cannot be determined easily and varies outlet to outlet, product to product. These values must be picked up from the sales data of the product. Also, there is no notification or interface to know the stocks approaching zero and order them before approaching zero. 5. No way to print shelf price cards for products directly from the software after purchase entry so as display them on rack. 6. Big lag in solving issues. When an emergency situation arrives there is no point of contact to solve it asap.

Respuesta de GOFRUGAL Technologies

hace 2 años

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it

Sorabh
Director en India
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

GoFrugal is the Best

5,0 hace 2 años

Comentarios: Product is good, but as i mention RPOS ticket management needs to be less annoying for customer. Please assign a single support agent or atleast capture history of issue for the new agent to review and then connect with customer. Example softwares like sales force, Freshworks capture history of customer issue properly and be it any agent they all talk to customer from last communication thread. RPOS is used by NON IT people with basic IT knowledge, hence things should be made easier for trouble shooting issues at POS.

Puntos a favor:

There are a lot of features which i like about the software. The best one which i like is Go Sure App for Stock Taking and Audit. I would also like to highlight the HQ, which is an awesome feature. The team of HQ support is amazing and well qualified to solve the issues. SPECIAL THANKS to [SENSITIVE CONTENT HIDDEN] for their best support.

Puntos en contra:

I think every thing is fine. Issue Management of RPOS with RPOS Support Team could be improved. My Experience is that i have to explain the whole issue again to the support team as the support agent changes every time.

Soumya J.
Manager - IT en India
Comercio minorista, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy to use feature packed software within budget

5,0 hace 2 años

Puntos a favor:

The first benefit one will notice while using this software is its ultra short learning curve with easy to use features and a host of options to choose from. This is just the beginning, pros also include good support from their assure care team and a timely resolution of of the reported issues in most of the cases. There is also an added benefit of development support for any customisation or personalisation requirements. The HQ portal consists of a host of analytics and reporting tools to ease MIS and business intelligence needs.

Puntos en contra:

With all the the benefits and features currently offered I feel there is still scope of improvement by adding up to the existing ones. Many other competitors in this segment of retail ERP is strategically partnering with many a lot of third parties to offer free integration from the ERP end. A similar list of strategic partnerships with Gofrugal is hopefully under development or yet to be developed. Focusing on this area may have a positive impact on customer satisfaction as well as business development.

Respuesta de GOFRUGAL Technologies

hace 2 años

Dear Soumya, Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Yes, we have worked along with the third party payment, CRM integrations, you can get in touch with Ushatirtha Das and discuss on it.