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¿Qué es mHelpDesk?

mHelpDesk es una solución de software poderosa y fácil de usar para tu negocio de servicios externos, ya que automatiza todo, desde el primer contacto con el cliente hasta la recepción del pago. Los clientes obtienen herramientas online y para dispositivos móviles que no tienen parangón en rendimiento, fiabilidad y funcionalidad. Esta solución reúne las mejores herramientas en un paquete sumamente fácil de usar y asequible que no requiere una gran inversión inicial. Además, te ofrece expertos internos en los productos para que puedas comenzar a trabajar de inmediato.

¿Quién usa mHelpDesk?

mHelpDesk es perfecto para empresas pequeñas y medianas, tanto establecidas como en crecimiento, que necesitan una mejor organización, acceso móvil y procesos de facturación y programación más eficientes.

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¿Tienes dudas sobre mHelpDesk? Compara con una alternativa popular

mHelpDesk

mHelpDesk

4,3 (820)
169,00 US$
mes
Versión gratuita
Prueba gratuita
159
12
4,3 (820)
3,9 (820)
4,4 (820)
VS.
Precio inicial
Opciones de precios
Funcionalidades
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
14,00 US$
mes
Versión gratuita
Prueba gratuita
202
70
4,1 (6.750)
4,3 (6.750)
4,1 (6.750)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opiniones de mHelpDesk

Evaluación media

General
4,3
Facilidad de uso
4,3
Atención al cliente
4,4
Funcionalidades
4,0
Relación calidad-precio
3,9

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
58%
4
25%
3
8%
2
3%
1
6%
Mas Idayu
Mas Idayu
Information Technology Assistant en Malasia
Usuario de Linkedin verificado
Petróleo y energía, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Great helpdesk application

5,0 hace 2 años

Puntos a favor:

It's elegant in its simplicity, easy to use and does what it's supposed to. As long as you're only looking to arrange projects and make invoicing and estimates, it's a great tool. There's also a smartphone app, although it's just good for the basics. Assessments, service calls, and invoices may be done quickly and easily. Managing customer information across various employment locations is a joy.

Puntos en contra:

There are instances when they provide upgrades that don't benefit my daily application use. Because they cater to a wide range of sectors and demands, I can see how the change would be beneficial. More of them being optional would be ideal. There is a noticeable lag in the application's response but not too serious.

Darell
Owner en EE. UU.
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Field Service Software for any Business to Stay Organized

5,0 hace 4 años

Comentarios: Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

Puntos a favor:

You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books.

Puntos en contra:

When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model.

Yunus Emre
Yunus Emre
Audit Assistant en Polonia
Usuario de Linkedin verificado
Servicios financieros, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

User Friendly Tool

4,0 el mes pasado Nuevo

Puntos a favor:

It had User Friendly Interface for the employees. It could be connected via mobile.

Puntos en contra:

It was simple to use but not included so much detailed features.

Miles
Owner en EE. UU.
Construcción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Functional and reliable product with ZERO updates

3,0 hace 4 años

Comentarios: It's been OK. We are still using it but we are actively looking for a replacement. Of course once you invest in a product it's painful to rip it off and go with another (despite being necessary). They know this and that might be part of why they are totally complacent.

Puntos a favor:

I like the simplicity of it. It's very simple to use and it works as expected. If your goal is to schedule jobs, create quotes, schedule estimates, and push invoices over to quickbooks it works just fine. It also has a mobile app that is sufficient for basic functionality.

Puntos en contra:

We've been using this product for over 2 years and they haven't made one single solitary update. Zero. Not one addition to the software. In other words, they appear to have absolutely no ambition whatsoever to make the system better. No doubt this is an organizational decision. If you're looking for a very basic product that works well for what it does, mhelpdesk is fine. If you're looking for a product that will grow with you then it absolutely is not. This product is going nowhere. They have absolutely no decent way to manage memberships. The system freezes up semi-frequently (although thankfully we've never had an extended downtime) The building of estimates is very basic and you have no way of building in multiple options within the same estimate. It's very plain jane. It always will be. There are manifold bugs and usually the bugs will last for months and months and sometime once they happen they never get resolved. For example: - I can no longer export a customer list from the software. I doubt they will resolve this despite the repeated tickets. - You can no longer drag and move items around on a quote when you're using google chrome. It only works if you're using Safari. The problem is virtually nothing in the product works with Safari so you have to login just to do that one task and then go back to Chrome for everthing else. - You have to click save more than once in certain workflows in order for the page to actually save.

Usuario verificado
Usuario de Linkedin verificado
Software informático, 1.001-5.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Streamlined daily tasks and schedule

4,0 hace 3 semanas Nuevo

Puntos a favor:

Some features can streamline your daily tasks like scheduling, routing and invoicing, which are particularly beneficial for field service businesses or IT services. It has a user-friendly interface and its scheduling capabilities are efficient enough to enhance our user's overall user experience.

Puntos en contra:

Some areas of improvement can be the reporting (need more in-depth offering of analytics and insights), the import/export (we had errors leading to data loss during the process) and the pricing structure (lack of volume discounts).