Service Assistant

Service Assistant

Por RealGreen Systems

¿Quién usa Service Assistant?

We partner with companies of all sizes: start-ups, small businesses, mid-size and large franchises.

¿Qué es Service Assistant?

Let Real Green's products and services help manage day-to-day business, client appointment scheduling, technician routing, payment processing and more so your company can become more efficient and grow with greater ease. We offer comprehensive software and supplemental assistance used by all service industry businesses: customer relationship (CRM), estimation, fleet management, mobile, referral, customer portal, automated and digital marketing, printing, storage, web and more.

Información sobre Service Assistant

RealGreen Systems

http://www.realgreen.com

Fundada en 1984

Resumen de precios de Service Assistant

Service Assistant no está disponible en versión gratuita y no ofrece prueba gratis. Consulta más información sobre precios de Service Assistant a continuación.

Versión gratuita

No

Prueba gratis

No

Implementación

En la nube, SaaS, web

Móvil: nativo de Android

Formación

En directo en línea

Seminarios web

Asistencia

Horas laborables

En línea

Funciones de Service Assistant

Software de gestión de flotas
Búsqueda por número de bastidor (VIN)
Creación de informes de incidentes
Enrutamiento
Gestión de carburante
Gestión de empleados
Gestión de expediciones
Gestión de inspecciones
Gestión de inventarios
Gestión de neumáticos
Gestión de pedidos de trabajo
Gestión del mantenimiento
Parque móvil
Seguimiento GPS
Seguimiento del kilometraje
Acceso móvil
Base de datos de contactos
Cobro de pagos en el terreno
Enrutamiento
Facturación
Firma electrónica
Gestión de contratos
Gestión de expediciones
Gestión de inventarios
Gestión de pedidos de trabajo
Presupuestos y estimaciones
Programación
Seguimiento de tiempo en línea
Seguimiento del historial de servicios
Base de datos de clientes
Diseño del paisaje
Enrutamiento
Facturación
Gestión de contratos
Gestión de expediciones
Gestión de nóminas
Gestión de pedidos de trabajo
Gestión de trabajos
Presupuestos y estimaciones
Programación de citas
Seguimiento del tiempo
Acceso móvil
Control de inventario
Disposición de propiedades
Facturación
Gestión de expediciones
Gestión de flota
Historial de atención al cliente
Presupuestos y estimaciones
Programación
Seguimiento de actividad de plagas
Seguimiento de uso de pesticidas
Acceso móvil
Enrutamiento
Facturación
Gestión de clientes
Gestión de contratos
Gestión de empleados
Gestión de equipos
Gestión de expediciones
Presupuestos y estimaciones
Programación y citas

Opiniones de Service Assistant

Mostrando 5 de 14 opiniones

En general
3.6/5
Facilidad de uso
3.3/5
Atención al cliente
3.9/5
Funcionalidades
3.6/5
Relación calidad-precio
3.5/5
Garrett A.
Owner
Servicios para el consumidor, 13-50 empleados
Ha utilizado el software durante: 6-12 meses
  • Overall Rating
    5/5
  • Facilidad de uso
    2/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Likelihood to Recommend
    10/10
  • Fuente de la reseña 
  • Publicado el 17/11/2018

"Real Green, real $$"

Comentarios: Helps in every aspect of your business. Almost all of the cons of previous reviews are not true. Routeing/invoicing is the easiest/ most detailed ive seen. You do NOT have to use their forms (you can have your local supply create the exact same document-the biggest thing is having certain parts of it in the correct spots). This is not an all in one system meaning one price gets you everything. Think a-la-carte- pick what you want and you'll pay for it. Customer service so far has been great- yes you have to create a ticket and wait for them to get back to you, typically it is same day, sometimes within the hour. Spreadsheets w/ quickbooks as a better option? Really?! Your going to be able to do 1% of what Real Green can do with that option. Overall it is $$$ but you gott spend $$ to make $$. Overall this software has taken over roughly 1 salaried position from our company.

Puntos a favor: Complete product, if you want to do something, there is almost always a way to do it.

Contras: It can get expensive depending on what parts of it you use. Not very easy to learn for some folk

  • Fuente de la reseña 
  • Publicado el 17/11/2018
Amber M.
Office Administrator
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Overall Rating
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    4/5
  • Likelihood to Recommend
    9/10
  • Fuente de la reseña 
  • Publicado el 17/1/2020

"Loads of Functionality (SA4)"

Comentarios: Overall, once you learn it, it can be a very powerful tool. The newest version is a lot more user friendly from what I have heard and read, so this may not be so true with SA5 as it is with SA4. They also offer many additional services such as the automated marketing assistant and customer assistant website, which we also use and find to be great!

Puntos a favor: - can do many things within their software they have available
- tech support is always a delight to deal with
- many software "add ons" available to help with your business needs and change how you interact with your customers
- webinars and in-person yearly conferences are offered
- always coming up with updates and new, innovative products

Contras: - the software can be complex to learn, especially for new hires and they get hired during the busy season (I realize SA5 will improve this point a lot, but I am only unable to comment on that from a user and trainer point of view at this time)
- many reports and such can be easily pulling the wrong information with a simple mistake of not clicking a box, or clicking a box we shouldn't have

  • Fuente de la reseña 
  • Publicado el 17/1/2020
Laura W.
Office Manager
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Overall Rating
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    Unrated
  • Likelihood to Recommend
    8/10
  • Fuente de la reseña 
  • Publicado el 14/11/2019

"Great Software for Scheduling and Routing"

Comentarios: Overall, it was easy to use after learning the basics. The mapping and scheduling functionality is this softwares best feature.

Puntos a favor: I really liked that I could see all customers who are currently due for service on the map at one time. Selecting an area on the map of customers was so easy! I could just click and drag an area on the map and a list of those customers would pull up for scheduling.

Contras: The company I worked for offered pest control and lawn service. This software is definitely designed for lawn service functionality, but didn't work perfectly for the pest control aspects. We made it work, but the software wasn't designed with pest control and termite control services in mind.

  • Fuente de la reseña 
  • Publicado el 14/11/2019
Aaron W.
owner
Construcción, 2-10 empleados
Ha utilizado el software durante: Más de un año
  • Overall Rating
    1/5
  • Facilidad de uso
    1/5
  • Características y funcionalidades
    1/5
  • Asistencia técnica
    1/5
  • Relación calidad-precio
    1/5
  • Likelihood to Recommend
    0/10
  • Fuente de la reseña 
  • Publicado el 18/2/2020

"15 months later still a horrible system!"

Comentarios: Horrible!

Puntos a favor: After 15 months I have yet to see any benefit from Service Assistant, the Customer Assistant Website, the Automated Marketing Assistant, or Mobile live. If you are a one stop shop, you only offer one service then this software might suit you. As long as you can afford to spend most of the day on the phone with tech support or you can afford to pay someone to spend more time on the phone with tech support then they do taking care of your customers.

Contras: After 15 months this system cost me unmeasurable losses. A complex system that doesn't work, their tech support personnel (if you can get a hold of them) can't run it. I have services completed in April of 2019 that still have not synced with my customers online account. Among other major issues, I have still have customers receiving blank invoices, invoices with inaccurate balances & invoices for services they've already paid for. Customers who have credits on their accounts have had their cards charged. My installment customers haven't been billed in 2 months. The analytics do not work, the system doesn't track your labor accurately. I spent 4 days and over $2000 working with their "top tech guy" [SENSITIVE CONTENT HIDDEN], after 4 days [SENSITIVE CONTENT HIDDEN] was still not able to run a single report with accurate information. 100% of the issues I brought up to [SENSITIVE CONTENT HIDDEN] his response was "yep that's not working. Let me take this to that department and find out why." After several issues [SENSITIVE CONTENT HIDDEN] got on the phone and said "I'm sorry our system isn't working for you." A factually inaccurate and intellectually dishonest statement. I could not have been more insulted, every word she uttered was carefully crafted to avoid any culpability. I have never dealt with a company lacking this much integrity. They just don't care, I paid close to $15,000 last year, they admit the system isn't working properly, yet refuse any liability. I can't even get a refund much less reimbursement for damages.

Respuesta de proveedores

por RealGreen Systems el 19/2/2020

Aaron, our Vice President of Customer Success will be reaching out to you today to resolve these issues.

  • Fuente de la reseña 
  • Publicado el 18/2/2020
David S.
Customer Service Manager
Servicios medioambientales, 13-50 empleados
Ha utilizado el software durante: Más de dos años
  • Overall Rating
    5/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Likelihood to Recommend
    10/10
  • Fuente de la reseña 
  • Publicado el 17/1/2020

"Lawncare Professional Must Use This Product"

Comentarios: I was 1st introduced to the software back in 2001. It has grown every year and continues to provide unmatched industry technology.

Puntos a favor: It target specifically the lawncare and associated services industry. It offers so many features that I use daily so much that I would be lost with out it. The technical support is amazing!! It allow us to provide customer service at an amazingly high level.

Contras: It's not cheap but it will pay for itself! New products sometimes roll out with a few bugs but ultimately are fixed and once working correctly are awesome.

  • Fuente de la reseña 
  • Publicado el 17/1/2020