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Fleet Complete
¿Qué es Fleet Complete?
Fleet Complete es un proveedor global de soluciones de internet de las cosas (IoT) en el sector de vehículos comerciales conectado y la gestión del personal móvil. Ayuda a las empresas a mejorar la distribución, el seguimiento de flotas, el cumplimiento de las normas y la gestión del personal en campo para lograr una productividad óptima de los activos y recursos. Quienes hacen Fleet Complete mejoran constantemente la plataforma IoT para garantizar que los clientes y socios se beneficien de la más reciente tecnología y capacidades impulsadas por el sector.
¿Quién usa Fleet Complete?
Las soluciones Fleet Complete son adecuadas para una amplia gama de sectores con flotas, equipos y mano de obra móvil en el campo, como el de servicios, transporte por carretera, construcción, petróleo y gas y entregas, entre otros.
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Fleet Complete
Opiniones de Fleet Complete

Usage
Comentarios: Customer Support is great.
Puntos a favor:
Very good reliability. Email reminders are great!!!
Puntos en contra:
The mobile app was more user-friendly. Able to do everything on the mobile app. I wish when you plug the unit in the OBD2 scanner it pulled everything from the truck. No reason we should have to type vin, odometer, and what type of vehicle it is,
Respuesta de Fleet Complete
hace 5 años
Hi Tom! Thank you for taking the time to review the Fleet Complete software. We're thrilled to know you are enjoying the many features of our system such as email reminders, as well as your interactions with our Support team. We'll be sharing your feedback regarding the mobile application with our team so that we know how to improve moving forward. Thanks again!
Alternativas consideradas previamente:
Excellent and Invaluable Tool
Comentarios: Fleet Complete has been a great with aiding our company in dispatching our fleet efficiently and effectively while also allowing our staff to give accurate ETA's to our customers.
Puntos a favor:
Ease of use is easily where Fleet Complete excels. All functions are easy to find and access.
Puntos en contra:
When we first started using Fleet Complete there were regular service outages that were frustrating. Luckily, those outages are now few and far between.
Respuesta de Fleet Complete
hace 5 años
Hi Kevyn! Thanks for reviewing the Fleet Complete system. We're thrilled to hear that your experience with us has improved and apologize for any hiccups you may have encountered in the beginning of your service. We are always working to enhance our software for our users like yourself and are glad to have you on board.
Dissatisfied customer
Comentarios: Frustrating and very disappointing
Puntos a favor:
It is a great program when it works. We used it for 10 years +
Puntos en contra:
The worst customer service. You can call in for help but the operator is limited with what they are able to do. They can escalate your issue to a level 2 but are unable to give you contact with who is working on your case. They will not fix anything they just open a ticket. Make you provided them with the serial numbers of the gps units, make you take pictures of everything and then close the case. So you have to start all over again. Misinformation by the manager handling Telus fleet complete account. They don’t stand behind their work.We have used fleet complete for over 10 years. We haven’t been able to use the maintenance feature that we have relied on in the past because they updated there system and lost years of historical maintenance information.Paying for 3 months of service that you are not receiving is frustrating and a breach of contract.
Respuesta de Fleet Complete
hace 2 meses
Thank you for sharing your perspective as a longtime customer. We value your input and appreciate your loyalty. If you need any assistance, please visit our website to get in touch.
Alternativas consideradas previamente:
Product Review
Comentarios: Overall experience is great.
Puntos a favor:
Very user friendly after initial setup, lots of tabs and customizable options for assets and recourses.
Puntos en contra:
Bread crumbs is a great option for checking on time frame of delivery and what not but the GPS needs work because there are whole sections missing from the recorded trip.
Respuesta de Fleet Complete
hace 5 años
Hi Mark! We appreciate your honest feedback and will be sure to share your thoughts with our Engineers for consideration. If there's anything else we can do to improve our system and your experience, please feel free to let us know at feedback@fleetcomplete.com. Your feedback is valuable to the work we do day in and day out. Thanks for the review!
Great GPS Service
Comentarios: I am able to see our fleet at anytime and we are more accurately tracking.
Puntos a favor:
Very reliable/accurate GPS location. The "breadcrumb" feature is pretty awesome.
Puntos en contra:
Some of the reporting software is not as simple as I thought
Respuesta de Fleet Complete
hace 5 años
Hi Melissa! Thank you for your honest feedback and review. We're pleased to hear you are enjoying the Breadcrumb feature of the Fleet Complete software. If you'd like any additional training on our Reporting modules, please feel free to email our Training department at training@fleetcomplete.com. We'd ove to host you and your team in one of our webinars to help get you more acquainted with the full features of our system.
Alternativas consideradas previamente:
Don't waste your time or money
Comentarios: Worst experience ever! if this is how the treat a new customer, i can just imagine how they treat the existing customers - Run and run fast - do not go with this company.
Puntos a favor:
Nothing - never got to use it because they never processed our order in a timely fashion to be here when we on the date we discussed to have them installed.
Puntos en contra:
The customer service, sales department, billing department are beyond awful.. None of them know what the other is doing... They will sell you a product, talk a great game but don't follow up to make sure it gets done... placed order on 16th, paid the shipping on the 18th... by the 24th - haven't heard anything so i call them to find out when the units would be shipped, their reply.,. hummm i don't see the order yet. Let me check with my supervisor and call you back - never got a call back. Her answer - well i didn't have any answers for you - so you just ignore me, !!! Never processed my payment until 24th and by the 25th still couldn't tell me when the units were going to be shipped out - so i cancelled the entire agreement and went with a different company. completely dropping the ball and blaming the other departments. Don't waste your time or money - pick another company
Respuesta de Fleet Complete
hace 5 años
Hi Amanda! We're so sorry to hear about your experience and have escalated your concern to our upper management. Someone will be giving you a call shortly to discuss this further. If there's anything we can do for you in the meantime, please do not hesitate to get in touch with us at eCare@fleetcomplete.com. Please keep an eye out for a call from our management team coming shortly. Thank you!
Alternativas consideradas previamente:
Exactly what I needed
Comentarios: in the 3 months I have had access to fleet complete and its trackers I have been impressed with the overall reliability and effectiveness of the program. I am able to log my drivers performance as well as receive alerts as to win each vehicle is in need of an oil change.
Puntos a favor:
The program allows me to track my fleet with ease
Puntos en contra:
I have not encountered anything i dislike about the program
Respuesta de Fleet Complete
hace 5 años
Hi Zane! Thank you for the awesome feedback and 10/10 rating of our program. We're thrilled to know you are enjoying Fleet Complete!
fleet complete
Comentarios: Fleet complete works for what it used for .
Puntos a favor:
company vehicle tracking was very useful
Puntos en contra:
sometimes it was hard to use the program
Respuesta de Fleet Complete
hace 2 meses
Thank you for sharing! We’re glad the tracking feature was helpful for your fleet, and we appreciate your support for Fleet Complete.

Buyer beware
Comentarios: Fleet Complete sent me the wrong cables for a week straight. Shipment after shipment the same WRONG cables. I knew at that point I had a problem and was not with the correct company.
Puntos a favor:
I didn't like anything about Fleet Incomplete or bigroad. The worst customer service in the industry, they do not answer their phone. They sent me the wrong cable for my eld for a week straight, they don't know THEIR OWN PRODUCTS. Incompetence at it's finest. I would not recommend this company to my worst enemy.
Puntos en contra:
Zero customer support, zero tech support, they do not answer the phone. They do not respond to emails in a timely manner. They don't know their own products. Buyer beware.

Do not use if you need live tracking!
Comentarios: Occasional vehicle tracking. But I needed LIVE vehicle tracking.
Puntos a favor:
Nice interface on PC, Plotting Points on the map is nice. Geofencing if you need it. Poor customer service and locked in contracts.
Puntos en contra:
First, the delivery was delayed by about 1.5 months, then the equipment we received required professional installation, it was not plug and play. The interface was lovely, unless you are using a phone app or a macbook. It only works with the nice interface on a PC. The vehicle diagnostics is not available. We cannot get live vehicle tracking.
Respuesta de Fleet Complete
hace 7 años
We strive to provide best possible service and honest feedback from our customers helps us improve on our product and service. Our Loyalty team will be reaching out to you today. Thank you, Fleet Complete Team
Safety Manager
Comentarios: Fleet Complete is an excellent company to work with. There fleet complete system is up and growing. They are willing to work thru any and all issues that come up. They will place a team on the issues and even a follow up from the [sensitive content hidden] of the company is heart warming and makes the customer feel great like part of the family. Thank you Fleet Complete for keeping my company fleet safe on the road and look forward to continue the relationship.
Puntos a favor:
see overall experience and working directly with the [sensitive content hidden] of the company
Puntos en contra:
I do not have any at this time and we are working thru questions
Respuesta de Fleet Complete
hace 2 meses
Thank you for sharing your experience! We’re pleased to hear you’ve felt supported and valued while working with our team. We appreciate your partnership and look forward to helping keep your fleet safe on the road.
Great software with a major flaw recently added. Huge mistake by Fleet Complete
Comentarios: Client notification system is our main benefit now. We use to be able to check in on drivers while on the go but since Fleet Complete completely ruined their mobile app the service is nearly worthless to us. The new app looks like it was developed by someone with no experience whatsoever in mobile application development.
Puntos a favor:
PC software is feature rich and we love the client (POI) notification system. It sends our clients an email every time a truck arrives and departs from our client's property. The tracking is very accurate and comes with a host of features like idle times, hard braking, harsh acceleration etc. This allows us to "fine tune" our drivers.
Puntos en contra:
The main issue with Fleet Complete is they recently changed their mobile app and made it completely useless. Their previous mobile app worked well and allowed us to quickly check on our drivers while on the go. We could easily switch from truck to truck with just a few taps on our screen but not with this new software. The new app is nothing short of awful. (and that is being nice) We have asked them to bring back the old app but they outright refuse. Why on earth a company would take a perfectly good mobile app and revamp it into something worthless is beyond us. If you are a business owner that is hands on and on the go and need to check on drivers remotely then stay far away from Fleet Complete unless they bring back their old app. This has been such a huge disappointment I am now looking for new fleet tracking providers despite being a client of Fleet Complete for years. Someone in the office dropped the ball and made a very bad decision. I hope whomever made their mobile app so bad is quickly removed from the company and someone remakes it before they lose many clients.
Still the Most Reliable and Accurate
Comentarios: Overall, I find the software to meet my expectations for my small fleet. I typically use it to keep track of the hours driven and review reports easily through excel.
Puntos a favor:
I've used several fleet tracking softwares throughout the years and I've had issues with the complexities of the interface for users with smaller fleets. I find Fleet Complete to be the easiest to understand and even customize.
Puntos en contra:
The customer support could be better. We have issues with one of our devices system went down. It took several phone calls and emails to get tech support to submit an actual ticket to get a technician to install a new device. We did receive a credit for the months it did not work.
Respuesta de Fleet Complete
hace 5 años
Hi Henry! We appreciate the honest review and thank you for sharing your thoughts. While we're glad that you've found Fleet Complete to be a useful solution for your small fleet, we will definitely be looking into your interactions with our Support team to see how we can improve our services for you and our other users. You are always welcome to share your feedback with us, or request for Support tickets to be submitted on your behalf, by emailing feedback@fleetcomplete.com. Thank you for taking the time to provide your insight, which we will use to better enhance our services moving forward.
Alternativas consideradas previamente:
Difficult to learn
Puntos a favor:
The tracking of our vehicles seems to be excellent. Virtually no dead zones and very accurate.
Puntos en contra:
I just don't seem to be able to work the system as easy as I have done with others.
Respuesta de Fleet Complete
hace 5 años
Hi Daniel! We appreciate the honest review of our system. We're sorry to hear you are having difficulty learning the full features and capabilities of Fleet Complete and will be reaching out to you to schedule some time with our Training team. We offer many webinars and would love to host you and your team. Thanks for taking the time to provide your feedback.
NOT Recommended
Comentarios: Poor quality product and extremely poor customer service
Puntos a favor:
The software is ok if only they can get it to function....
Puntos en contra:
I have been with FC since March of 2019 and have experienced unbelievable issues from reporting not properly tracking. All issues have been sent to support over and over AND OVER again and they never get resolved. I am being told they have recently switched to new software and are experiencing technical issues for the past three weeks..... they have been unable to complete a simple task as to add a number for tracking. Definitely a faulty product. Numerous support tickets are created and none resolved. Customer service lacks basic training in that they do not know their own product or how to fix it. Your new software has been a failure.
Respuesta de Fleet Complete
hace 5 años
Hi Sonali! We're so sorry to hear about your experience and have located your open Support tickets in our database. We've escalated your concern to management and will have someone reach out to you as soon as possible to help. If there's anything we can do in the meantime to improve your experience, please get in touch with us at eCare@fleetcomplete.com. We're sincerely sorry for your understandable frustration and are hopeful we can resolve this for you.
Works Well for basic needs.
Comentarios: It worked well for what we needed it . ultimately we can see how it is geared more towards being a trucking software over a passenger carrying software.
Puntos a favor:
we do enjoy the ability to run various in depth reports . The interface is simple, and easy to use.
Puntos en contra:
i would like to see the vehicle location update a bit more real time. At times when live tracking or archive tracking vehicles' locations the gaps are a bit large.
Respuesta de Fleet Complete
hace 5 años
Hi Adrian! Thanks for reviewing the Fleet Complete system. Your feedback is valuable to the work we do day in and day out, and we'll be sure to share your suggestion about real-time tracking with our team. Please note, you can always change your settings to have your vehicles report more frequently by adjusting the device data settings to suit your needs. Please give us a call at 1-800-220-0779 if you need any assistance with changing your device data settings. We'd be more than happy to help.
The GPS fleet tracking units worked at best only 50% of the time.
Comentarios: Not a good experience with this company.
Puntos a favor:
The software seemed to work OK when and only when the GPS tracking units transmitted data correctly.....which was not often.
Puntos en contra:
Software was OK, we had major issues with the GPS hardware installed in our fleet. The technical team admitted that they sold me an inferior, alpha product but would be happy to upgrade my fleet to the new units free of charge.....then they never contacted me. Poor product...Poor customer service. The 35 GPS units they sold me are now being used as very expensive paper weights. I am now contracted with another fleet tracking service that actually works.
Respuesta de Fleet Complete
hace 7 años
Hello David, We¿d like to thank you for your feedback here. We regret to hear that you have had a less than perfect experience with our product. We work hard to resolve any technical issues our clients face. We take our clients¿ feedback seriously and we¿ll be looking into your account diligently to improve our services. Should you have any questions or concerns please email loyalty@fleetcomplete.com and one of our representatives will be in touch with you immediately. Regards, Fleet Complete Team
Fleet Complete
Comentarios: Easy to setup and label all vehicles, also like the available access to multiple people.
Puntos a favor:
The ability to label vehicles and drivers as needed is very convenient. Tracking vehicles on map is easy.
Puntos en contra:
Reports are not as customizable as needed. Would like to be able to get daily timecard report without additional effort.
Respuesta de Fleet Complete
hace 5 años
Hi JEWELL! Thanks for the excellent feedback and review. We are proud to know you would recommend our product to others. We will also share your thoughts regarding the customizability of our reports with our development team for consideration. We hope you continue to use and enjoy the Fleet Complete system. If you'd ever like to share additional feedback with us, please feel free to do so at feedback@fleetcomplete.com.

Fleet Tracking
Comentarios: Excellent!
Puntos a favor:
Cloud based unlimited and automatic 24 hours by 7 Days a week
Puntos en contra:
Interface a little difficult to navigate
Respuesta de Fleet Complete
hace 6 años
Thank you, James, for your review. We appreciate your feedback. We're continuously working to improve your user experience with our interface.
Great Company
Comentarios: Great experience Number one company
Puntos a favor:
Since we use Fleet complete we have peace on mind, we can see exactly where is each of our unit with out the necesity to call the driver, we can see the driver performance and everything is just one click away.
Puntos en contra:
Everything is awesome, the devices are made with a good quality and the signal is great
Respuesta de Fleet Complete
hace 5 años
Hi Rigo! We're so happy to hear you're a satisfied user of our software. Thanks for taking the time to leave this excellent feedback and review. Your 10/10 rating of the Fleet Complete system means a lot to our team.
Landscape Review
Puntos a favor:
Allows us to track where the staff has been.
Puntos en contra:
lag time on finding trucks and staff. Reporting structure and not very user friendly. We anticipated more up to date information.
Respuesta de Fleet Complete
hace 5 años
Hi Maxine! We appreciate your honest review of our system and are sorry to hear you aren't satisfied with the service. You can always update your Device Data Settings in the application to report more frequently for more up-to-date tracking of your vehicles. For any other excessive lagging in the system, please contact us at 1-800-220-0779 ext. 2 or send an email to support@fleetcomplete.com so we can investigate. Thank you for the feedback and review.
Daily Use
Puntos a favor:
Being able to keep track of our techs while they are on the road. It's easy to assist customers with estimated arrival times if we know where the techs are located.
Puntos en contra:
Sometimes it seems to take a while to update.
Respuesta de Fleet Complete
hace 5 años
Hi Amanda! Thanks for taking the time to review our system. We're pleased to know you have been using the Fleet Complete software daily for assisting your customers. If you are ever experiencing excessive lagging, please get in touch with our team at 1-800-220-0779 ext. 2 or via email at support@fleetcomplete.com. We'd be happy to help!
Fleet complete
Comentarios: It was really good. Before we switched I enjoyed it and it worked well to keep track of and locate assets during the day.
Puntos a favor:
It was a great way to track our trucks. It used different icons to differentiate different assets. You could go back as many days as you wanted to see where a truck had went.
Puntos en contra:
The app had many delays and lagged. It was slow to catch up. It also didn’t have real time tracking.
Respuesta de Fleet Complete
hace 5 años
Hi Colin! Thanks for providing your feedback on the Fleet Complete system. We're plewsed to know you enjoyed the system overall, and will be sure to share your thoughts about the lagging and delays with our development team so we know what to work on. We appreciate your support and review - Thank you!
Essential Fleet Management Tool
Comentarios: There is no better asset tracking option available for the money. Great customer service.
Puntos a favor:
Fleet Complete allows me to manage my fleet from anywhere. We have been able to recover many stolen vehicles and assets by using Fleet Complete.
Puntos en contra:
The driver ID function gives us trouble and is glitchy.
Great way to Save Time and Worry
Comentarios: It is a great tool to see where you driver is and how long it takes to get to a job site. It is easy to track and updates quickly. We would recommend Fleet Complete to anyone.
Puntos a favor:
It is quick and easy to use. Able to find truck easily and know exactly where it is and when. Updates quickly.
Puntos en contra:
I don't have any Cons it is a great product
Respuesta de Fleet Complete
hace 5 años
Hi Becky! We're proud to have your seal of approval and recommendation. Thank you for using and supporting the Fleet Complete system. Your review means a lot to our team.