--- description: ¿Qué piensan los usuarios de Bonterra Penelope? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Bonterra Penelope. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Bonterra Penelope - Opiniones, precios y características - Capterra España 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de casos a pacientes](/directory/30590/patient-case-management/software) > [Bonterra Penelope](/software/80088/bonterra-penelope) # Bonterra Penelope Canonical: https://www.capterra.es/software/80088/bonterra-penelope Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.es/software/80088/bonterra-penelope?page=2) > Mejora los resultados de los clientes y aumenta la calidad de la atención con una solución de software de gestión de casos confiable, basada en la nube y fácil de usar. > > Veredicto: 75 usuarios lo han valorado con **4.2/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Bonterra Penelope? El software de gestión de casos de Penelope se usa principalmente en agencias medianas y grandes en salud mental/del comportamiento, servicios humanos, servicios sociales, EAP, gobiernos y universidades de todo el mundo. ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.2/5** | 75 Opiniones | | Facilidad de uso | 3.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.1/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.0/5 | Basado en las opiniones generales | | Funcionalidades | 3.9/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Bonterra - **Ubicación**: Washington, EE. UU. - **Constitución**: 2014 ## Contexto comercial - **Precio inicial**: 400,00 US$ - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop) - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Canadá, Estados Unidos, Irlanda, Nueva Zelanda, Reino Unido ## Funcionalidades - Confirmations/Reminders - Conforme con HIPAA - Contabilidad - Creación de diagramas - Creación de informes y estadísticas - Creación de informes/análisis - Diagnósticos iniciales - Expediente del historial clínico - Facturación - Facturación médica - Gestión de casos - Gestión de citas - Gestión de clientes - Gestión de documentos - Gestión de formularios - Gestión de la comunicación - Gestión de pacientes - Gestión de programas - Gestión de recomendaciones - Goal Setting/Tracking - Notas de caso - Panel de actividades - Planificación del tratamiento - Programación - Programación de citas - Recetas electrónicas - Seguimiento del tiempo ## Integraciones (en total: 2) - Dr. First - Tableau ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de gestión de casos a pacientes](https://www.capterra.es/directory/30590/patient-case-management/software) ## Categorías relacionadas - [Software de gestión de casos a pacientes](https://www.capterra.es/directory/30590/patient-case-management/software) - [Software para servicios humanitarios](https://www.capterra.es/directory/30660/human-services/software) - [Herramientas de trabajo social](https://www.capterra.es/directory/31462/social-work-case-management/software) - [Software de salud mental](https://www.capterra.es/directory/30217/mental-health/software) - [Software para historia clínica electrónica de salud mental](https://www.capterra.es/directory/32510/mental-health-ehr-software/software) ## Alternativas 1. [TheraNest](https://www.capterra.es/software/130400/theranest-mental-health) — 4.4/5 (1029 reviews) 2. [Bonterra Apricot](https://www.capterra.es/software/123342/bonterra-case-management) — 4.2/5 (225 reviews) 3. [Foothold](https://www.capterra.es/software/118751/awards) — 4.6/5 (51 reviews) 4. [CaseWorthy](https://www.capterra.es/software/154789/caseworthy) — 4.4/5 (44 reviews) 5. [Qualifacts CareLogic](https://www.capterra.es/software/85188/carelogic-enterprise) — 3.9/5 (355 reviews) ## Opiniones ### "Great so far" — 5.0/5 > **Usuario verificado** | *17 de mayo de 2019* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Penelope provides a great balance between functionality and ease-of-use. The interface is very attractive and can be used on virtually any device. The system is easy to configure. Penelope provides everything my organization needs from a business functionality standpoint with the exception of accounting, which we do in another system. > > **Desventajas**: Reporting out-of-the-box is very limited, but an interface with Tableau is available for an additional fee. Security setup is very cumbersome. > > My organization is about to go live with Penelope so we have not realized the benefits yet. However, we are confident that we will, and Penelope's guidance and technical support throughout the implementation process have been outstanding. ----- ### "Case Management with Penelope - Volunteer Users" — 4.0/5 > **Betty** | *26 de septiembre de 2020* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: We have been able to create a procedures manual for our volunteers based on your instructions to do the very specific tasks they need to know for recording activities and events for which they are responsible. Their experience with case management features is limited; however, even our less computer familiar volunteers are able to perform well. Procedures, once learned, can easily be conveyed by experienced volunteers to our new volunteers. > > **Desventajas**: There is a lot of capability of this software - as more in learned, it becomes more valuable; but the learning curve can be difficult for volunteers who come in to volunteer may once or twice for a 4 hours shift in a month. Re-learning/retraining is a constant - hence, our procedures manual. > > It is positive - the reports are essential for being able to accuracy report our statistics regarding the activities utilized by our clients. The Case Management is very important to keep the records that are so important - other agencies come to us for our statisitics. ----- ### "UI is poor. Reporting function only in PDF. not SMS friendly. Case file structure = privacy issues" — 1.0/5 > **Grant** | *25 de agosto de 2017* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: it has a diary schedule linked to cart items. it's god if you only want Penelope to do one thing, ie, ATAPS service \& payments > > **Desventajas**: UI poor resulting in clunky data entry and more time spent entering data. not mobile / tablet friendly Reporting function does not provide dashboard, only reports in pdf or that you have to cut and past into Excel. Case file / service file structure creates privacy issues - we may have to move away from this product on the basis of legal advice Lack of technical support available in Australia ----- ### "Penelope User Review" — 5.0/5 > **Linda** | *7 de diciembre de 2016* | Cuidado de la salud mental | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The versatility. It has a ton of user defined fields that can be setup in any combination that works for your agency. Billing is relatively simple and creating service units and activities is easy to do. Tech support has been very good over the years and the system is very rarely down. System outage issues just don't exist. > > **Desventajas**: I would like to have a report writer system build into Penelope instead of using pivot tables to create customized reports. > > We have used Penelope Case Management system since 2003. It is very versatile and many changes have been done to make it portable and easy to use. The ability to create documents for our own needs is a fantastic function of the system. We have created Initial Assessments, Progress/Closing Documents, activity notes and outcome tracking forms all for our specific needs. The ability to customize fields at all levels for the system to track information we need for grants and statistics is also very helpful. I would recommend this system to any one agency or organization that tracks a variety of data elements and wants to organize your data to meet your needs. ----- ### "Excellent product\!" — 5.0/5 > **Roslyn** | *26 de agosto de 2019* | Servicios individuales y familiares | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The best part about this software is the customer support that comes with it. We were able to customize it with the help of the Athena team to meet all of our case management needs. > > **Desventajas**: It's hard to say what we like least about the software because it has been so helpful in meeting the needs for which we purchased it. It does take a little while to get used to using it and to learn all the facets but once you do, it's very easy to use. > > With Penelope, we are able to share necessary client information with other case managers with greater ease and efficiency. Scheduling for client appointments is centralized and contains all the data that is needed so that clients and service providers never miss an appointment. Using Penelope has saved our organization countless hours in searching for information and communicating with each other. ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.es/software/80088/bonterra-penelope?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.es/software/80088/bonterra-penelope) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados