SuperSaaS Online Appointment Scheduling System

Sistema de cita previa sencillo

Puntos a favor:

Es muy fácil de parametrizar y permite una parametrización muy flexible y adaptable a todo tipo de usuarios

Puntos en contra:

Es mejorable la configuración de restricciones complejas ya que la flexibilidad que ofrece no permite ajustar demasiado.

Muy buena para gestionar citas

Puntos a favor:

Cumple con todas mis expectativas respecto a gestionar citas con facilidad

Puntos en contra:

La experiencia en móvil podría optimizarse más, a veces se siente muy lento.

Reliable, Fast, Easy to Update

Comentarios: We use this to facilitate over 50 group classes per week with hundreds of bookings per week. For the most part, this entire process in our business is automated, giving us clients a lot of self service control over their bookings without much labour cost for our business.

Puntos a favor:

It's flexible for building out our group class schedules, meeting a variety of our needs. It's flexibility is what makes it so valuable.

Puntos en contra:

The UI needs an update, there are small UI issues here and there that cause confusion with our end users (clients booking us). The biggest example is, the End Time of appointments are often visually stronger than the Start Time, and we've had a certain % of people come to appointments at the End Time because of it.

Outstanding Customer Service, Versatile Interface

Comentarios: It has been quite a learning experience as I am not very tech savvy. However, [SENSITIVE CONTENT HIDDEN] (specifically) has been a lifesaver and very patient with helping me create the schedule our wellness center needs most.

Puntos a favor:

I love the variety offered with SuperSaas. It suits a wide array of needs for businesses and professionals.

Puntos en contra:

Finding the instructions to do more nuanced customizations isn't as intuitive as I'd like, so I end up using customer service for help finding the correct links. Also, videos are WAY more helpful for me than reading the text.

BEST feature set... WORST frontend for customers

Comentarios: As I reseller, the main benefit was the unique white label programme, which would allow me to offer the impressive set of features to my large client base.

Puntos a favor:

The feature set is just second to none. I cannot think about more than 2 or 3 scheduling features (out of hundreds) possibly missing on SuperSaaS. Price is very reasonable, support is fast and, if you are a developer or reseller (as myself), they offer a very good partnership programme, including a unique white label system.

Puntos en contra:

All that power is useless if arranging an appointment is a slow, difficult and finally frustrating experience for the user. The oh-so-2000s interface is the typical mess made by programmers, reviewed by programmers and (only) enjoyed by programmers, when current, regular customers demand speed and SIMPLICITY above all. Couldn't SuperSaaS hire an interface designer too, for goodness sake? If you have implemented any recently developed SaaS scheduling solution (say SimpleBook.me, for example), SuperSaaS usability is just light years behind. The responsive mobile interface (the only one most customers will ever use) is even worse. Just try a regular, basic operation as adjusting the hour of your appointment on an Android device. Customers have to TYPE the hour... but only when the unusable and redundant minicalendar for the date does not obstruct the hour field... Or try figuring out the mess out of the availability calendar. Too crazy for you? Do you prefer to switch to desktop view? Well don't click on the link, as the desktop interface it's completely unusable on mobile devices, and there's no way to switch back to mobile view unless you delete the cookies. No doubt why several clients have dismissed by SuperSaas-based prototype scheduling platform. The backend interface suffers from similar problems, but at least only admins can see them. I hope SuperSaas revamps the interface in the near future. I would be their main advocate then!