¿Quién usa Firmwater LMS?

Organizaciones de todos los tamaños del sector de desarrollo, publicación y venta de títulos de aprendizaje en línea. Entre los clientes se incluyen empresas de capacitación comercial y organizaciones certificadoras.

¿Qué es Firmwater LMS?

Firmwater LMS es la plataforma para proveedores de capacitación. Vende fácilmente e imparte capacitación a tus clientes. Gestiona todos tus clientes a través de una única interfaz. En solo unos minutos, otórgale a un cliente su propio LMS y dale acceso a la totalidad o parte de tu biblioteca de contenido. Cada cliente tiene su propia marca, configuración, usuarios y biblioteca de contenido. Una interfaz de usuario limpia y simple hace que el LMS sea fácil de usar, lo que reduce los costes de asistencia. Elige Firmware como tu LMS y comienza a hacer crecer tu negocio de aprendizaje en línea hoy.

Información sobre Firmwater LMS

Firmwater

http://www.firmwater.com

Fundada en 2001

Resumen de precios de Firmwater LMS

Firmwater LMS no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de Firmwater LMS está disponible a partir de 495,00 US$/mes.

Precio inicial

495,00 US$/mes
Ver precios

Versión gratuita

No

Prueba gratis

Implementación

En la nube, SaaS, web

Formación

En persona

En directo en línea

Documentación

Asistencia

Horas laborables

En línea

Funciones de Firmwater LMS

Plataformas LMS
Académico/formación
Aprendizaje asíncrono
Aprendizaje mixto
Aprendizaje móvil
Aprendizaje sincronizado
Autoría de cursos integrada
Comercio electrónico
Conformidad con SCORM
Empresa/negocios
Empresas de aprendizaje en línea
Ludificación
Portal del alumno
Videoconferencia

Opiniones de Firmwater LMS

Mostrando 5 de 56 opiniones

General
4,6/5
Facilidad de uso
4,4/5
Atención al cliente
4,9/5
Funcionalidades
4,4/5
Relación calidad-precio
4,8/5
Bradley C.
LMSW-IPR, CFLE
Aprendizaje en línea, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    4/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 22/8/2018

"Awesome!!!"

Comentarios: My company has been with Firmwater since late 2015, and we could not be happier. Their customer service beats any company I've worked with in the past by leaps and bounds. They genuinly want your business to be successful, and go the extra mile to help us out and learn the software. Well worth the money, and unless prices go up some time in the future I think our relationship will last for a long time.

Puntos a favor: The software is user friendly for a non-skilled individual like myself to not only deliver educational content, but also on the backend for controlling content, managing users, and providing reports.

Contras: Not a durn thing so far :), super easy and I am learning new things all the time.

  • Fuente de la reseña 
  • Publicado el 22/8/2018
Anwyn M.
Creative and Production Coordinator
Gestión de organizaciones sin ánimo de lucro, 13-50 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    4/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    3/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 5/12/2019

"Great product, stellar customer support"

Puntos a favor: The Firmwater LMS product is incredibly intuitive and user friendly. We are able to easily keep track of our clients and specific users, and there was hardly a learning curve. We did multiple conference calls with [SENSITIVE CONTENT HIDDEN], our Firmwater representative, who gave priceless instruction and suggestions again and again to get us set up. And that's what really impresses me; the customer support.
The longest it has ever taken to receive a response from their support team is still less than one business day. They are quick to respond, knowledgeable about their product and the authoring tools (I primarily use Articulate Storyline).
It would have been infinitely more difficult to set up our site without their instruction, advice, and hard work. Their help has been invaluable

Contras: I don't have any outright complaints. If a user is experiencing issues with the trainings we put out it's sometimes because they're using outdated software. [SENSITIVE CONTENT HIDDEN] has been able to tell me if the user is on a mobile device and what browser and version they're running. It would be helpful if we could have that information.

Respuesta de proveedores

por Firmwater el 6/12/2019

Anwyn,

Thanks for your kind words! We are happy to hear that we were able to help you get off to a good start with Firmwater LMS.

Regarding the info on user devices - this is a report that you have access to in the system. I'll give you a call to show you how you can access it! You can also find instructions in our help center (under General Admin Guide > Reports > Logins).

Best,

Josie & the Firmwater Team

  • Fuente de la reseña 
  • Publicado el 5/12/2019
Patrick M.
Client Experience Manager
  • Valoración global
    3/5
  • Facilidad de uso
    3/5
  • Funcionalidades
    3/5
  • Asistencia técnica
    1/5
  • Relación calidad-precio
    3/5
  • Probabilidad de recomendación
    6/10
  • Fuente de la reseña 
  • Publicado el 20/3/2017

"Does the job"

Comentarios: The firmwater software does gets us by. The reporting feature is not ideal and I often question the accuracy of its data, and I feel as if I have no specified customer support manager.

Puntos a favor: Once I figured out what I needed to get done in it, it is relatively easy to use.

Contras: user interface appears outdated and reporting feature is lacking.

Respuesta de proveedores

por Firmwater el 19/5/2017

We¿re sorry to hear that Patrick. Our team is known for excellent customer support and are quite surprised to see that you feel this way as we have always received excellent compliments for our service from your end.

We have been trying to reach out to you and further explore the features you needed. Please give us a call or email us at your convenience to discuss this in more depth.

  • Fuente de la reseña 
  • Publicado el 20/3/2017
Russell W.
CEO
Formación profesional y coaching, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    4/5
  • Facilidad de uso
    4/5
  • Funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 11/12/2018

"A top-notch training platform for training companies! "

Comentarios: Firmwater LMS allows us to offer our clients the unique ability have their very own, branded training portal. The ability to completely control the management of users, training content, reporting, training records, etc. are all very valuable features which has allowed us to win more contracts. Also, when things do go wrong, Firmwater LMS absolutely delivers on customer support.

Puntos a favor: The white-labeled training portal is a market differentiator for selling to our B2B clients.

Contras: Some of the standard features, such as free trial access and monthly subscriptions, are not available with Firmwater LMS. The feature of customizing training certificates is limited which can cause issues with regulatory requirements. Navigating and using the platform is not always user friendly and user mistakes can cause costly errors if you aren't careful. I don't care for having to rely on Firmwater staff to help me implement changes in my portal.

Respuesta de proveedores

por Firmwater el 17/12/2018

Russ,

Thank you so much for your kind words. We really strive for Firmwater LMS to help training businesses like yours to differentiate themselves in the industry.

Josie
Customer Success Specialist

  • Fuente de la reseña 
  • Publicado el 11/12/2018
Roxanne E.
Aprendizaje en línea
Ha utilizado el software durante: Más de un año
  • Valoración global
    5/5
  • Facilidad de uso
    4/5
  • Funcionalidades
    Sin valoración
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    Sin valoración
  • Fuente de la reseña 
  • Fuente: GetApp
  • Publicado el 2/11/2015

"Great LMS for a small company"

Comentarios: We've been using Firmwater as our LMS provider since 2010, and it feels like they've grown right along with us. They've always been very responsive to our needs, and provide excellent and speedy tech support. As a very small company, we didn't have the resources or expertise in-house to develop or manage our own LMS, and we didn't have the big dollars needed to develop one. We are content producers, not computer programmers! Firmwater's SAAS model gave us a way to monetize our content in a way that was affordable and doable for us. Over the past five years, they have continued to develop and improve their product. The relatively new integration with Shopify was fabulous, it made things so much easier. Shopify allows us to use discount codes, which is an important marketing tool for us. And we now use our Shopify webstore as our website, saving us some money and making it easier for us to update our own content.

Puntos a favor: We can offer custom portals to our corporate clients. Students can print their Certificate of Completion from their Training Plan.

Contras: The per-head registration fee is the same, regardless of the size of the price of the course, but I think this is more our problem than theirs!

  • Fuente de la reseña 
  • Fuente: GetApp
  • Publicado el 2/11/2015