Aventri

Interesante Producto

Puntos a favor:

La facilidad para instalar e implementar y su interfaz gráfica.

Puntos en contra:

A veces suele fallar la conexión y la calidad en las reuniones.

Great Platform for Event Management

Comentarios: It has made the entire event management process easier. It is user friendly for my guests and very easy for me to see who has registered and their corresponding responses to the registration page.

Puntos a favor:

It is extremely easy to manage the registration list for my events. I also like the survey feature.

Puntos en contra:

I wish when I exported the Attendee Info to PDF it was more readable. I have to use the excel version always.

Very good customer support

Puntos a favor:

Good customer support very rarely get sent to hold when I call in. Staff is friendly and if they cannot solve the issue for me immediately, they follow up regularly to inform me where my ticket is in the process. Aventri has so many features that we have yet to utilize. The previous software ran out of features that we needed where as Aventri seems to keep adding more to the portfolio before we even realize its something we need. They are constantly upgrading and improving. Our customer success team is very friendly and engaging and often follows up on our support tickets.

Puntos en contra:

The reporting system is complex. It would be pretty much impossible to maneuver successfully without dedicated support.

Consider Your Options! CVENT & Salesforce Are Much More Reliable & Trustworthy!

Comentarios: Aventri software itself is easy to use for the most part, with the exception mentioned above regarding the text content. Our overall experience has not been the greatest - the amounts of threats that they make for billing less than 60 days from receiving the bill is unprofessional and for sure created a bad taste. I highly recommend looking into a different and more reliable resource if you are sourcing registration portals, top 2 would be CVENT and Salesforce which are also more user friendly and customizable. Etouches generally has many changes over the course of the years as well so if you do choose this solution be sure that you can easily adapt to new layouts often.

Puntos a favor:

The software itself is easy to use and is pretty much user friendly

Puntos en contra:

When trying to edit pages the text formatting is always all different and you have to redo the formatting constantly. You can literally hit the return key and the next line of text is a different size, different font, spacing is off, it is not simple and easy. Even when you try to reformat by clearing all formatting and starting over it still is not consistent. Customer service in terms of billing is just unacceptable, we have been a loyal customer since 2015, we received a notification that our account was in risk of being suspended, so I was able to escalate internally to get the payment issue settled. Within less than 24 hours of being told we were in "risk" after spending 3 hours creating a full registration page without warning our account was suspended and all of the work was lost. This is truly the most unprofessional experience I have ever had and we will be looking into a different technology moving forward including CVENT, Eventbrite, or Salesforce which all have much better reviews.

Great product

Puntos a favor:

Aventri has an ever expanding portfolio of services that have been extremely helpful with out event management. Their customer service is fabulous and they consistently go above and beyond in their service.

Puntos en contra:

Their rapid growth strategy has led to inconsistencies in their software. We've experienced recent outages of service which are quickly fixed, but inconvenient to us and our clients.