eWorkOrders CMMS

Buena herramienta para administrar órdenes de trabajo

Puntos a favor:

Me funciona mucho para mí pc o móvil ya que me ayuda agilizar la búsqueda rápida de órdenes de trabajo y aparte las puedo organizar por rangos de importancia, luego puedo generar informes del mismo para imprimir y tener un total control

Puntos en contra:

Depronto respuesta más rápida por parte del área de soporte

Huge Difference to our Maintenance Department

Comentarios: Excellent. There are so many great things to say and I did not even mention how great there support staff are!

Puntos a favor:

Ease of use, Excellent Contact Relationship Management, Ease of Assigning Work, Ease of Invoicing/Billing

Puntos en contra:

Ease of Reporting and Searching for Work Orders. There is not away for creating custom queries to be written if you are a SQL user. We cannot search by Work Order numbers and in some cases we have a list of particular ones. It would help if we could just type in the Work Order numbers.

Usability Questions

Comentarios: Always friendly and knowledgeable staff.

Puntos a favor:

I called in before working hours, and did not leave a voicemail. I was contacted immediately when they arrived at work. They worked clearly and quickly to resolve several user parameters, that I was unfamiliar with. Friendly and courteous.

Puntos en contra:

Nothing in this interaction. I requested several features be changed, and was walked through on how to implement the changes.

A Top Flight Product That Fits Any Budget

Comentarios: I conducted extensive research of web-based Computerized Maintenance Management Systems (CMMS) looking for the best product available for an entity with a limited maintenance budget. eWorkOrders won hands down! The support staff is one of the best I ever encountered! An example is when I have asked for additional reports to be designed for my use, they first researched their extensive report library and sent me an existing report or modified an existing report to fit my needs. They did this without a charge, when they could easily have just created a new report and sent me an invoice for payment. You will have to spend many thousands of dollars to get a product with more bells and whistles than eWorkOrders. I highly recommend this product and the people behind it!

Puntos a favor:

eWorkOrders is easy to use. The advantage of the product being web-based, over a stand-alone product installed on the users server or desktop computer, cannot be overstated. The ability to receive instant feedback from customers when a work order is closed out has allowed me to quantify and measure the new emphasis we have placed on an increase in quality customer service. I have many lessees in city-owned buildings that never before had access to the city Intranet based work request system and were forced to place a work request through e-mail, the telephone or a verbal request to a passing maintenance worker. With eWorkOrders, all my customers now can enter work requests that I am able to respond to immediately, receive feedback, measure and develop reports from a single database.

Puntos en contra:

As with any system, eWorkOrders works best with internal admin support. However, we have been able to utilize it well with intensive training of the maintenence staff; with all entries being made by the maintenance workers themselves.

Meets our expectations

Comentarios: From day one, we are able to confidently rely on this product and support staff.

Puntos a favor:

Accessible customer support. Customer service provides relevant and useful knowledge.

Puntos en contra:

None. There isn't one occasion that we were let down.