¿Quién utiliza este software?

El software está dirigido a cualquier empresa, ya que el sistema de CRM se puede personalizar fácilmente para cualquier sector.

Valoración media

73 opiniones
  • En general 4.5 / 5
  • Facilidad de uso 4.5 / 5
  • Atención al cliente 4.3 / 5
  • Funcionalidades 4.4 / 5
  • Relación calidad-precio 4.7 / 5

Detalles del producto

  • Versión gratuita No
  • Prueba gratis
  • Implementación En la nube, SaaS, web
    Instalado: Windows
    Móvil: nativo de iOS
    Móvil: nativo de Android
  • Formación En persona
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia Horas laborables
    En línea

Datos del proveedor

  • InfoFlo Solutions
  • http://www.infoflosolutions.com
  • Fundada en 2004

Sobre InfoFlo

Los desarrolladores piensan que el software debe ser un costo único. InfoFlo incluye actualizaciones GRATUITAS de por vida, sin cargos mensuales, ¡y tiene un costo ÚNICO por usuario de 99 dólares!

¡InfoFlo es un CRM fácil de usar que es perfecto para gestionar las relaciones con los clientes e incluye la sincronización de Outlook más sólida del mercado! Es una solución totalmente integrada de contacto, relaciones, correo electrónico, calendario, documentos, ventas, gestión de tareas y VoIP. Incluye un Quick Books, Outlook y Google Sync.

Funciones de InfoFlo

El proveedor no ha rellenado esta información.
El proveedor no ha rellenado esta información.
  • Centro de atención telefónica
  • De texto a voz
  • Enrutamiento de llamadas
  • Entrada de teclado del teléfono
  • Gestión de encuestas
  • Grabación de llamadas
  • Mensaje de voz
  • Personalización de la voz
  • Registro de llamadas
  • Varios scripts
  • Acceso móvil
  • Almacenamiento de documentos
  • Evaluación de clientes potenciales
  • Gestión de tareas
  • Gestión del territorio
  • Integración de automatización de marketing
  • Integración de chat interno
  • Integración de redes sociales
  • Marketing por correo electrónico
  • Presupuestos y ofertas
  • Segmentación
  • Sistema de calendarios o recordatorios
  • Alertas de cuenta
  • Gestión de clientes potenciales
  • Gestión de marketing
  • Gestión de recursos
  • Gestión de relaciones
  • Gestión del territorio
  • Seguimiento de gastos
  • Seguimiento de hogares
  • Seguimiento de la influencia
  • Tareas del equipo
  • Conexiones SIP
  • Conferencias web
  • Enrutamiento de llamadas
  • Extensiones virtuales
  • Grabación de llamadas
  • Grupos de llamada
  • Reconocimiento IVR y de voz
  • Contabilidad fiduciaria
  • Facturación
  • Gestión de calendarios
  • Gestión de clientes
  • Gestión de conflictos
  • Gestión de contratos
  • Gestión de correo electrónico
  • Gestión de documentos
  • Gestión de expedientes
  • Gestión de tareas
  • Notas de caso
  • Seguimiento de gastos
  • Seguimiento del tiempo
El proveedor no ha rellenado esta información.
  • Base de datos de contactos
  • Búsqueda de clientes potenciales
  • Búsqueda/filtro
  • Contactos compartidos
  • Gestión de clientes potenciales
  • Gestión del pipeline de ventas
  • Importar/exportar contactos
  • Segmentación
  • Seguimiento de interacciones
  • Cifrado
  • Comunicaciones unificadas
  • Conexiones SIP
  • Gestión de contactos
  • Grabación de llamadas
  • Grupos de llamada
  • Llamada en espera
  • Mejora de la calidad de la voz
  • Reconocimiento IVR y de voz
  • Centro de atención telefónica de llamadas entrantes
  • Centro de atención telefónica de llamadas salientes
  • Centro de atención telefónica mixto
  • Chat en tiempo real
  • Creación de informes/análisis
  • Gestión de alzadas
  • Gestión de campañas
  • Gestión de colas de espera
  • Grabación de llamadas
  • Grabación de texto de llamada
  • Marcación manual
  • Marcador predictivo
  • Registro de llamadas
  • Respuesta de voz interactiva
  • Sistema de marcación progresiva
  • Acceso móvil
  • Centro de atención telefónica virtual
  • Conferencias web
  • Directorio de empleados
  • Enrutamiento de llamadas
  • Grabación de llamadas
  • Reconocimiento IVR y de voz
  • Registro de llamadas
  • Supervisión de llamadas
  • Creación de informes/análisis
  • Gestión de centros de atención telefónica
  • Gestión de contactos
  • Gestión de telemarketing
  • Marcador automático
  • Marcador predictivo
  • Reconocimiento IVR y de voz
  • Supervisión de llamadas
  • VoIP

Las opiniones más útiles de InfoFlo

Perfect for tracking communication with clients

Publicado el 21/8/2019
Kristen B.
Vice President, Client Relations
Seguros, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña 
5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Infoflo solved our problem of being dragged down by an outdated CRM that wasn't really customized to our industry and products. We love the ease and functionality of the layout. Love that our phones are hosted through the same company and connected to Infoflo - we get the same great customer service if we need help with either. It has been a very successful transition to Infoflo and recommend for small and large businesses.

Puntos a favor: I love the ease of use and functionality of Infoflo. We needed a CRM that could track our communication with clients, including phones, emails, and appointments. Infoflo gives us that! Everyone in the office uses this daily, its has helped production and internal communication on all clients we serve.

Contras: That we didn't know about Infoflo sooner! We probably only used 10% of a complex CRM prior to Infoflo and it was never easy or intuitive to use. With Infoflo, its much easier to train new employees on the software, keep up with processes we have put in place within Infoflo, and incorporate customer service follow up into our daily schedules.

Carmel Vision's InfoFlo is software I can't live without!

Publicado el 7/2/2018
Lorraine C.
Author/Business manager
Redacción y edición, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
4/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
4 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: It keeps all my data organized in a manner that ensures nothing gets lost or forgotten.

Puntos a favor: InfoFlo is a powerful organization tool that puts all your data, emails, notes and documents at your fingertips. Incredibly powerful linking system lets you set up webs that ensure data and documents can be accessed from everywhere. Forgot what you named the document? Find it by accessing a company or contact it related to, in the project history, or in a category. Attach phone recordings to the caller, company and project. Emails file automatically against the sender/receiver and, optionally , project.
This is a CRM, document manager (including version control), email client, task manager, event manager, project manager and notes manager all rolled into one powerful and very inexpensive product. A host of highly affordable optional add-ons enable integrated invoicing or integration with your accounting system, PBX integration, phone call recording, email marketing, email analytics, list management, automated backup, Google integration, Outlook integration, use on mobiles and tablets... The add-ons list just keeps growing.
The system allows a high degree of customization to accommodate the data you want to store, arranged your way.
Fully network-capable with sophisticated access management, this is a tool no business should be without. Actually, it's a tool every Windows user should have on their computer and use daily. Take a free trial. By the end of the month, you will wonder how you ever lived without it.
Videos help you learn to use it and the support is good.

Contras: Very few: No comprehensive user guide, but it's quite intuitive.
Sometimes support staff can be a little unclear in responses, but they always clarify if asked.
It freezes or throws an error message very occasionally, which I suspect is related to memory. Seems to occur when there's a lot going on. Thankfully, merely closing and immediately re-opening the application fixes everything with no data loss.
I cannot access documents in InfoFlo to upload to a website. I have to copy them to somewhere else on my computer first. A very minor inconvenience. Doesn't apply to email - it's easy to pick a document from anywhere in InfoFlo and copy into an email, or use Attach in the usual way.

Great Software

Publicado el 8/2/2018
Jeff B.
Manager
Software informático, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña 
5/5
En general
5 / 5
Facilidad de uso
4 / 5
Características y funcionalidades
4 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Keep control of my customers

Puntos a favor: Easy to use. Got on top of it in hours. Simple interface, simple screens. Particularly like the "relations" so you can go from Company to Employee or Employee back to company. Far more powerful than a "folder" structure which I have used previously.

Contras: Have only ONE style of email template. I suggest an alternative or rather an addition. Have MANY buttons on the email screen that are programmable. First button could be programmed to have the caption THANK YOU. Which on clicking simply inserts into the email text "Thank you for your email". Another button programmed to have the caption TRIAL which on clicking inserts some text into the email "You can download a trial version from our website www...... Another button SIGNATURE which inserts your signature as text.
With ten buttons you can personalise the email in a few button presses. I have been thanked so many times for my personal email using a button system. I ignore one template emails - they are a lot of text that is mainly irrelevant. The buttons give you the opportunity to personalise emails and makes a real point of difference. I have used such a system and loved it. Don't get me wrong InfoFlow is great - but this is one feature that I would use many times a day and I would warrant so would everyone else. The more buttons the better. Got other ideas too if you like this one! I develop software myself. Jeff Bilkey

Excellent support, simple interface. Missing features are minor & only available in expensive CRMs.

Publicado el 6/2/2018
Jay M.
Production
Muebles, 13-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña 
4/5
En general
4 / 5
Facilidad de uso
4 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Time savings in managing customer info and maintaining collective information management/situational awareness. Time, printing, and transcription error savings also in filling out internal office forms and other templates. Looking forward to exploring social media integrations and exploring other 3rd party apps that we can combine to enhance the CRM with even more workflows we use.

Puntos a favor: Easy to teach new staff, well laid out dashboards and view/browsing of relationships and linked information. Activity logs of other systems can clutter up the view and simply having them requires staff effort (increased wages or dedicated IT admin). Any computer can be used as a server without need for DNS or VPN, etc. Document version control. Basic user permissions can be set. Desktop pop-up reminders a nice touch. VOIP telephony available too!

Contras: Templates only available in Word (recommend Invoicing add-on if you require forms to use formulas), and templates only use merge fields (auto-fill data into forms) that are available in the contact record (uses system fields and custom fields). Hoping to see custom fields and templates that can also be created for opportunities (initiate letter from within the opportunity so it uses fields from that one and not another opportunity from same customer). Email accounts are merged into a single in and a single out basket- am told folders are going to be available in a future update. Hoping also that text reminders to clients and custom fields or other linkable/relatable customizations will soon be developed for calendar and appointment scheduling.

Service has been great. Program has some aggravating limitations.

Publicado el 6/2/2018
Alex T.
Manager
Construcción
Ha utilizado el software durante: Más de un año
Fuente de la reseña 
4/5
En general
4 / 5
Facilidad de uso
4 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Improvement in contact management over manual address book

Puntos a favor: I use the program to maintain personal contacts and contacts for a small service business. Service, from the initial sales contact through support when I got confused have been remarkable. It was the service even more than the product that made me choose this program. It is fairly easy to use, even for someone who really isn't the most technically competent. Even with limitations that are a bit frustrating, the value for money is excellent.

Contras: There are some limitations that I find frustrating. One in particular is mail merging. You appear to have to deal with one contact letter at a time. The flexibility in this area falls short of other CRM products I have used in the past. But again, my comments must be taken in the context of the price point and relative value for money. Sorting capabilities are limited. For example I cannot seem to create a custom list by choosing/limiting contacts who fall into several categories. For example customers who from a list of 5 services receive only 3 services. In our landscaping business we have customers who are individuals as well as business customers. The two groups seem to have to be dealt with separately as opposed to being able to generate a simple list of all customers in a given category.

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